Getting "bounces or complaints have not been setup" message
When sending a campaign we still get the pop-up error message (we tried 5 times):
"We've detected that bounces or complaints have not been setup."
Bounces and complaints are setted-up correctly in Amazon SES, I checked if in Sendy settings i was using N. Virginia, it's ok, in fact is the same present on Amazon. Everything is "verified", but we still get that error message.
Domain:
bounces & complaints added into Notifications
Email:
bounces & complaints added into Notifications
Everything has been verified 30 minutes ago on Amazon, do you think there's an ETA to have all the informations propagated correctly?
Best,
Pierre
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Comments
Hi,
Please see this tip → https://sendy.co/troubleshooting#bounces-complaints-warning
Best regards,
Ben
Hi Ben,
I've already followed this tutorial.
Try sending a test email in your Amazon SES console (not in Sendy) and see if you get any error message from Amazon.
Best regards,
Ben
It works, so what we can do now?
Thanks a lot Ben, you're always gentle!
Send me your AWS account login and I'll point out what's wrong.
Give me your email and I'll forward you the pass, thanks
My email is hello@sendy.co
Hi,
Please see below screenshots on what's wrong:
Best regards,
Ben
I usually i send from newsletter@..
I will set also coverstyle.it ok?
Sure.
And also make sure to set 'Notifications' for any domain or emails you verify in your Amazon SES console as stated in the Get Started Guide.