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Unable to get your SES quota from Amazon.
  • Hello there!

    I installed sendy and setup all the aws services as instructed but it turns out that sendy cannot get the ses quota: http://s.kafae.com/x9nkf.jpg

    Verified email/domain:
    http://s.kafae.com/3lj37.jpg http://s.kafae.com/lisgm.jpg

    The quota has been updated tonight: http://s.kafae.com/55vvh.jpg

    IAM sendy user: http://s.kafae.com/dhezk.jpg
    IAM Permissions: http://s.kafae.com/7dyem.jpg

    Even the time is in sync: http://s.kafae.com/egj8m.jpg

    I want to run sendy on a shared hosting @domainfactory (df.eu) but I don't have a clue why it cannot get the quota from Amazon SES.

    Can you please help?

    Thanks
    Florian

    PS: as this is a shared hosting I cannot set the NTP to any special timezone but the time on the server is correct CET

  • 2 Comments
  • Vote Up0Vote Down BenBen
    Posts: 3,507Sendy support

    Hi,

    Your Sendy installation is unable to communicate with Amazon SES API that's why you're getting this error.

    The solution is either 1 out of 3 possibilities listed in the red error message that's causing your Sendy installation not to be able to communicate with Amazon SES API.

    1. Please check that you attached the correct user policy to your IAM credentials, go through 5.5 to 5.6 of the Get Started Guide ? https://sendy.co/get-started
    2. Delete your current IAM credentials and re-create your IAM credentials while attaching the user policy again, then copy and paste your IAM credentials very carefully into your Sendy Settings again
    3. Contact your host to sync your server clock with NTP using the following SSH command:

    sudo /usr/sbin/ntpdate 0.north-america.pool.ntp.org 1.north-america.pool.ntp.org 2.north-america.pool.ntp.org 3.north-america.pool.ntp.org

    Thanks.

    Best regards,
    Ben

  • Thank you, in my case number 2 - recreate IAM user solved the problem!

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