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Unsubscribe behavior when lists set to individually unusbscribe

mdrmdr
edited July 2017 in Questions

There is a capability to send a broadcast email to MULTIPLE lists (and it then removes duplicates so the person who is on more than one list still only gets one copy of the email).

So then if the person is on 3 lists (each set up to unsub "only this list"), but it's just one email sent to all 3 lists

If the person clicks to unsub, WHICH LIST will this person be unsubscribed from? Only one list (which one)? Or unsubscribed from all of them? Or?

Thanks

Comments

  • BenBen

    Hi,

    So then if the person is on 3 lists (each set up to unsub "only this list"), but it's just one email sent to all 3 lists
    If the person clicks to unsub, WHICH LIST will this person be unsubscribed from? Only one list (which one)? Or unsubscribed from all of them? Or?

    Your email will be sent to the email address that was 'last' subscribed or imported into the list.

    For example:

    • If you have List A, B and C
    • name@domain.com appears in all 3 lists
    • If name@domain.com subscribed to List A the day before, subscribed to List C yesterday and subscribed to List B today, and you send a campaign to List A, B and C today, your email will be sent to 'name@domain.com' from List B.
    • If he clicks the 'unsubscribe link', name@domain.com will be unsubscribed from List B. If List B's 'unsubscribe settings' is set to 'Only this list', he will ONLY be unsubscribed from List B. If you leave the 'unsubscribe settings' as the default 'All lists', he will be unsubscribed from List A, B as well as C.

    Thanks.

    Best regards,
    Ben

  • mdrmdr
    edited July 2017

    Thank you greatly for the answer.

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