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Signature Does Not Match

CispyCispy
edited November 2019 in Troubleshooting

Hi,

I just started installing Sendy, but, I am stuck at this error:

Error: SignatureDoesNotMatch

I re-did steps 5.2 to 5.3 three times and getting same error.

I spent hours reading forums trying to find solution, but, couldn't find one.

What am I doing wrong?

Thanks

Comments

  • BenBen

    Hi,

    Please send me the following details so I can take a look:

    • Sendy installation URL, email and password
    • AWS login credentials

    Thanks.

    Best regards,
    Ben

  • BenBen

    Hi Jonathan,

    I forced errors to show and see that the actual issue is with your server clock being out of sync.

    The full error message is:

    SignatureDoesNotMatch: Signature not yet current: 20191120T021117Z is still later than 20191120T011657Z (20191120T011157Z + 5 min.)

    This is the comment from an Amazon support representative:

    Screenshot:  

    Source: https://forums.aws.amazon.com/thread.jspa?threadID=134543

    Please sync your server clock with NTP (or contact your hosting provider to do so) by running the following command via SSH:

    sudo /usr/sbin/ntpdate 0.north-america.pool.ntp.org 1.north-america.pool.ntp.org 2.north-america.pool.ntp.org 3.north-america.pool.ntp.org

    Thanks.

    Best regards,
    Ben

  • CispyCispy

    Hi Ben,

    Just submitted ticket to my hosting co. support.
    Now, waiting for the reply.

    Thanks,
    Jonathan

  • CispyCispy

    Hi Ben,

    Server clock is synced and error message is gone now :D
    Now, I can proceed to next step.

    Thank you so much.
    Jonathan

This discussion has been closed.

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