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Setting up Custom Domains

audioverseawardsaudioverseawards
edited April 2021 in Troubleshooting

Hi, we recently purchased the custom domain feature for 5 domains but we're having difficulty enabling it following the provided instructions.

Our Sendy installation is hosted on domain1.net/sendy via GoDaddy.

When we try to use domain2.com as a custom domain, I put in the CNAME record of Hostname: domain2.com and Record: domain1.net (GoDaddy has these as Host: and Points to: and TLL: 1 hour), but domain2.com/sendy will not direct to domain1.net as expected. I've tried setting up a redirect and several other fixes, but I'm at a loss of what to try next. Both sites are using WordPress, so is it possible the .htaccess file needs a rewrite rule added?

Comments

  • BenBen
    edited April 2021

    Hi,

    You shouldn't add any 'redirects' or edit Sendy's .htaccess file.

    If you have done any of the above, please undo it.

    Then please see this troubleshooting tip → https://sendy.co/troubleshooting#custom-domain-not-working

    Thanks.

    Best regards,
    Ben

  • audioverseawardsaudioverseawards

    Ahhhh, awesome information Ben! We needed an Alias in cpanel, that's why it wasn't working for us. I must have read that exact link 10 times, but I was trying a Redirect instead of an Alias. Many thanks, we've got it working on all of our domains now!

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