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Internal server error when clicking "housekeeping", "Blacklists", or "Rules"

GrahamDoesselGrahamDoessel
edited May 2021 in Troubleshooting

Whenever I click Housekeeping, Blacklists, or Rules, I get an Internal Server Error

Apache server
RUNNING PHP Version: 7.2.28
WHM cPanel
I am running SENDY ver 5.2.2

I tried commenting out both (one at a time) from .htaccess file:

Options +FollowSymLinks
Options -Multiviews

When clicking the "rules" I go to this URL: https://XXXXXX.com/mail/rules?i=1

When clicking the "Blacklists" I go to this URL: https://XXXXXX.com/mail/blacklist-suppression?i=1

When clicking the "Housekeeping" I go to this URL: https://mymail02.com/mail/housekeeping-unconfirmed?i=1

Any help would be appreciated :-)

Comments

  • GrahamDoesselGrahamDoessel

    Hi Ben,

    I have found and fixed the issue.

    The following files had 664 permissions and I changed them back to 644 and it all seems to be working properly now.

    • rules.php
    • housekeeping-inactive.php
    • housekeeping-unconfirmed.php
    • blacklist-blocked-domains.php
    • blacklist-suppression.php

    I note that 664 permissions still exist on

    • .htaccess
    • search-all-brands.php
    • search-campaigns.php
    • webhooks-log.php

    Thanks for your help and a bloody good program Ben :-)

    Graham

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