Unable to disable two factor authentication

Comments

• Ben

  July 2021

  Hi,

  If you follow the instructions here, you won't be asked for the 2FA authentication code:

  Screenshot:
  

  Best regards,
  Ben
• Marc

  July 2021

  Hi Ben,

  that's my problem...i did this !
  see my Phpadmin screenshot :
  https://i.imgur.com/OfGyyVM.png
• Ben

  July 2021

  Can you confirm that's the correct Sendy database? Do you happen to have multiple databases for Sendy?
• Marc

  July 2021

  Hi Ben, I confirm that's I have only one Sendy install and one Sendy datatbase (his name is : "sendyooblik")
  here is the config.php :

  <?php
  //----------------------------------------------------------------------------------//
  // COMPULSORY SETTINGS
  //----------------------------------------------------------------------------------//

  /*  Set the URL to your Sendy installation (without the trailing slash) */
  define('APP_PATH', 'https://newsletter.ooblik.com/');
  
  /*  MySQL database connection credentials (please place values between the apostrophes) */
  $dbHost = 'localhost'; //MySQL Hostname
  $dbUser = 'sendyooblik'; //MySQL Username
  $dbPass = '********'; //MySQL Password
  $dbName = 'sendyooblik'; //MySQL Database Name
  
• Ben

  July 2021

  Hi,

  Please send me the following details so I can take a look:

  • Sendy installation URL, email and password
  • Access to MySQL database (phpMyAdmin or hosting control panel access)

  Best regards,
  Ben
• Ben

  July 2021 edited August 2021

  I checked the login table, the auth_enabled is still set as 1 when you mentioned you've already set it to 0.

  See screenshot below:

  

  I've changed it to 0 and it is working now.

  Best regards,
  Ben
• Marc

  July 2021

  hi Ben, so many THANK'YOU for your help and support ! I really appreciate it, thank's a lot and again, your Sendy is the best !