0% open rate but unique clicks being tracked

fstelzner · October 2022

Hi Sendy Folks,

please, can you help me with this obviously not so uncommon problem.
We just switched to sendy and successfully sent our first 3 newsletters with it.

Unique clicks are being tracked but we have 0% open rate although switched on.

Some facts:

.htaccess is being processed (and is the original)
(Hoster is all-inkl.com but i'm not sure regarding the Options +FollowSymLinks and Options -Multiviews - how important is that?)
Cron-Job runs via Hoster-Backend which accesses the scheduled.php every 5 Minutes -> Curl not possible (but tried this via terminal with no effect)
All Sendy-URLs seem to have a double Trailing-Slash after the domain like (redirects broken?): https://sendy.mydomain.com//l/63IqYUPsiaVV1lXzZaw/rWIhQs1763ZY32HFihkHmHsZ7lA/UShS7ZwGqHbnOOkgAh1jfvwb
Tracking-Pixel seems to be outside the HTML:

Uploaded 2 Screenies with the sendy-sent-overview and the cron-settings on the hoster site.
https://imgur.com/a/1TT9yMa

Thanks for your help in advance!

Ben · October 2022

Hi,

All Sendy-URLs seem to have a double Trailing-Slash after the domain like (redirects broken?): https://sendy.mydomain.com//l/63IqYUPsiaVV1lXzZaw/rWIhQs1763ZY32HFihkHmHsZ7lA/UShS7ZwGqHbnOOkgAh1jfvwb

Remove the trailing slash from the APP_PATH in /includes/config.php:

'https://sendy.wngmn.de'

instead of

'https://sendy.wngmn.de/'

Best regards,
Ben