Ben

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Hi,

Edit your list settings and check if the double opt in confirmation message is empty.

To access list settings:
1. Go to 'View all lists' on the left sidebar
2. Click the pencil icon on the list item to edit its…
in Double opt-in confirmation message has no content Comment by Ben September 2023
Hi,

Yes, you can use personalization tags in the subject line.

If the personalization tag does not convert to the correct value, you may be using the personalization tag incorrectly.

For example, if the custom field that y…

in Personalization tags in the subject line of an email Comment by Ben October 2023
Hi,

If you uploaded the files to the correct directory, your Sendy installation will immediately be updated.

To check if you uploaded Sendy to the correct directory, change the file name of
in Updated Sendy but footer still showing old version Comment by Ben October 2023

    
                
            
                Hi,

There are no options to add an attachment through API. I suggest using a download URL that links to the file instead.

For unsubscribe tag, it's the same as how you'd use unsubscribe tags inside Sendy itself.

When you c…            
            
                in                     Campaign creation through API
                Comment by Ben
                September 2023
            
        
    
    
                
            
                Hi,

Even if a subscriber is included in multiple lists that you've chosen to send your campaign to, only one email will be sent to them.

Thanks.

Best regards,

Ben
            
            
                in                     Will Sendy send only one email even if subscriber exists in more than one list?
                Comment by Ben
                September 2023
            
        
    
    
                
            
                Hi,

When you set the 'Privacy' settings in the brand settings, it is such that when you create a campaign, it will honour the settings that you have set in the brand settings. It won't change the privacy settings of "already sent" campaig…            
            
                in                     Tracking Opens 'On' But Still Disabled
                Comment by Ben
                September 2023
            
        
    
    
                
            
                Hi,

One thing to keep in mind is that people can reply to the 'From email' as well.

For instance, when responding to an email where the 'Reply to' address is 'do-not-reply@domain.com' and the 'From' address is 'hello@domain.com', …            
            
                in                     Reply To Email Address
                Comment by Ben
                September 2023
            
        
    
    
                
            
                Hi,

To re-verify domains in your Amazon SES console, delete the domain. Then verify the domain again. You'll get the 3 x CNAME records that needs to be added to your dom…            
            
                in                     Do I need to re-authenticate domains in AWS after moving Sendy to a new server?
                Comment by Ben
                September 2023
            
        
    
    
                
            
                Hi,

Edit the list settings to check the confirmation email setup to see if anything is amiss.

Best regards,

Ben
            
            
                in                     Blank confirmation email?
                Comment by Ben
                September 2023
            
        
    
    
                
            
                Hi,

When an email is 'Marked as spam', it means the recipient marked your email as spam.

The subscriber's status is not marked as 'Marked as spam' when emails are sent directly to the spam folder.


(Quote)


ISPs does not …            
            
                in                     Marked as spam or delivered as spam?
                Comment by Ben
                September 2023
            
        
    
    
                
            
                Hi,


(Quote)


If you're going to use Sendgrid, then there's no need to do the IAM setup step.

Thanks.

Best regards,

Ben
            
            
                in                     Bought second sendy license
                Comment by Ben
                September 2023
            
        
    
    
                
            
                Hi,

Set your list’s ‘Unsubscribe setting’ to ‘Double opt-out’ so that another confirmation link needs to be clicked by the recipient in the unsubscribe page before they are being unsubscribed from the list.


            

                in                     Automatic unsubscribe
                Comment by Ben
                September 2023
            
        
    
    
                
            
                Hi,

If your list is 'Double opt-in', the subscriber will be added to the list as 'Unconfirmed'. In addition, the subscriber will receive an email containing a confirmation link that needs to be clicked in order to change their status to '…            
            
                in                     Post /subscribe with unconfirmed state
                Comment by Ben
                August 2023
            
        
    
    
                
            
                Hi,

I'd request Amazon to raise the daily sending limit. Please see → https://sendy.co/troubleshooting#raising-your-daily-sending-limit


            
                in                     Sending limit handling
                Comment by Ben
                August 2023
            
        
    
    
                
            
                Hi,

You can just add the 3 x  CNAME records to verify your domain, it won't affect any existing setup.

Thanks.

Best regards,

Ben
            
            
                in                     Verifying domain in Amazon SES
                Comment by Ben
                August 2023
            
        
    
    
                
            
                Hi,

Please ensure you're using the unsubscribe tag correctly, here's how:

When you create or edit a campaign, you will find the unsubscribe tags at the bottom of the page (see screenshot below):


                in                     How to use unsubscribe tags correct
                Comment by Ben
                September 2023
            
        
    
    
                
            
                When you create or edit a campaign, you can set the 'From email' to anything you want:

Screenshot:

            
            
                in                     Using different 'From emails' from different domains
                Comment by Ben
                August 2023
            
        
    
    
                
            
                Hi,


(Quote)


Yes, can use any 'From email' address that belongs to any domain you want to send emails.

When you create or edit a campaign, you can set the 'From email' to anything you want.

If you set a 'Custom domain' f…            
            
                in                     Using different 'From emails' from different domains
                Comment by Ben
                August 2023
            
        
    
    
                
            
                Hi,

Set the 'Unsubscribe settings' of the list you're importing your CSV into to 'Only this list'. After which when you import CSVs into that particular list, Sendy will not consider the 'Unsubscribe' status of the subscriber in other lis…            
            
                in                     X emails were skipped or updated from your last import
                Comment by Ben
                August 2023
            
        
    
    
                
            
                Hi,

The main gist of the error is "info@ariahotels.gr not allowed to send as info@ariahotelsnews.gr". Please reach out to your SMTP provider regarding this error.

Thanks.

Best regards,

Ben
            
            
                in                     SMTP settings error
                Comment by Ben
                August 2023
            
        
    
    
                
            
                Hi,

You can't change the message. However, you have the option to set your own 'unsubscribe URL' in the list's settings. This allows you to redirect users to the specific 'unsubscribe URL' you have set after they unsubscribe.

Than…            
            
                in                     Change default unsubscribe message "You're unsubscribed."
                Comment by Ben
                August 2023
            
        
    
    
                
            
                The autoresponders are not designed to send in less than one minute. If you want to send an email 'immediately' after a user subscribed, setup a 'Thank you email' in the list settings. For the rest of the emails that sends later, setup a series o…            
            
                in                     Faster Autoresponder
                Comment by Ben
                August 2023
            
        
    
    
                
            
                Hi,

I googled for this error and found → https://stackoverflow.com/questions/17024036/what-causes-a-f…            

            
                in                     scheduled.php error
                Comment by Ben
                August 2023
            
        
    
    
                
            
                Hi,

You can set your autoresponders.php cron job to run every hour. However, if you do that, you can only setup your Autoresponder emails to send at the hour. For example, 1 hour after, 2 hours after, 5 hours after. And not 4 minutes afte…            
            
                in                     Cron Jobs Strato (triggering only every hour)
                Comment by Ben
                August 2023
            
        
    
    
                
            
                Hi,

Change the send rate applies for new campaigns only, not existing ones.

Thanks.

Best regards,

Ben
            
            
                in                     Update send rate while a campaign is running
                Comment by Ben
                August 2023
            
        
    
    
                
            
                You can create a segment of the list with email addresses that contains 'woofwoof.com'. Then send emails campaigns to this segment.
            
            
                in                     Adding all emails in a domain to a list
                Comment by Ben
                August 2023
            
        
    
    
                
            
                Sorry but I don't understand that. Can you explain in more details?

You can bulk import subscribers into a list with a CSV file.

Best regards,

Ben
            
            
                in                     Adding all emails in a domain to a list
                Comment by Ben
                August 2023
            
        
    
    
                
            
                Hi,

This may have to do with mod_security falsely triggering. Please see → 
            

                in                     Broken link checker hanging up on valid website
                Comment by Ben
                August 2023
            
        
    
    
                
            
                Hi,

Sendy is web app. You access it via a web browser. Therefore, you can access Sendy on a web browser either on a desktop or laptop, it doesn't matter.

Thanks.

Best regards,

Ben
            
            
                in                     Question about using Sendy on a different device
                Comment by Ben
                July 2023
            
        
    
    
                
            
                Hi,

When you are at the ‘Define recipients’ page, you will see the cron job setup instructions in a yellow box at the bottom:

Screenshot:

                in                     Cron job setup
                Comment by Ben
                July 2023
            
        
    
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