Ben

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Hi,

When an email is 'Marked as spam', it means the recipient marked your email as spam.

The subscriber's status is not marked as 'Marked as spam' when emails are sent directly to the spam folder.
(Quote)
ISPs does not …

in Marked as spam or delivered as spam? Comment by Ben September 2
Hi,
(Quote)
If you're going to use Sendgrid, then there's no need to do the IAM setup step.

Thanks.

Best regards,
Ben

in Bought second sendy license Comment by Ben September 6
Hi,

Set your list’s ‘Unsubscribe setting’ to ‘Double opt-out’ so that another confirmation link needs to be clicked by the recipient in the unsubscribe page before they are being unsubscribed from the list.

in Automatic unsubscribe Comment by Ben September 12
Hi,

If your list is 'Double opt-in', the subscriber will be added to the list as 'Unconfirmed'. In addition, the subscriber will receive an email containing a confirmation link that needs to be clicked in order to change their status to '…

in Post /subscribe with unconfirmed state Comment by Ben August 26
Hi,

I'd request Amazon to raise the daily sending limit. Please see → https://sendy.co/troubleshooting#raising-your-daily-sending-limit

in Sending limit handling Comment by Ben August 26
Hi,

You can just add the 3 x CNAME records to verify your domain, it won't affect any existing setup.

Thanks.

Best regards,
Ben

in Verifying domain in Amazon SES Comment by Ben August 26
Hi,

Please ensure you're using the unsubscribe tag correctly, here's how:

When you create or edit a campaign, you will find the unsubscribe tags at the bottom of the page (see screenshot below):

in How to use unsubscribe tags correct Comment by Ben September 4
When you create or edit a campaign, you can set the 'From email' to anything you want:

Screenshot:

in Using different 'From emails' from different domains Comment by Ben August 23
Hi,
(Quote)
Yes, can use any 'From email' address that belongs to any domain you want to send emails.

When you create or edit a campaign, you can set the 'From email' to anything you want.

If you set a 'Custom domain' f…

in Using different 'From emails' from different domains Comment by Ben August 23
Hi,

Set the 'Unsubscribe settings' of the list you're importing your CSV into to 'Only this list'. After which when you import CSVs into that particular list, Sendy will not consider the 'Unsubscribe' status of the subscriber in other lis…

in X emails were skipped or updated from your last import Comment by Ben August 22
Hi,

The main gist of the error is "info@ariahotels.gr not allowed to send as info@ariahotelsnews.gr". Please reach out to your SMTP provider regarding this error.

Thanks.

Best regards,
Ben

in SMTP settings error Comment by Ben August 24
Hi,

You can't change the message. However, you have the option to set your own 'unsubscribe URL' in the list's settings. This allows you to redirect users to the specific 'unsubscribe URL' you have set after they unsubscribe.

Than…

in Change default unsubscribe message "You're unsubscribed." Comment by Ben August 12
The autoresponders are not designed to send in less than one minute. If you want to send an email 'immediately' after a user subscribed, setup a 'Thank you email' in the list settings. For the rest of the emails that sends later, setup a series o…

in Faster Autoresponder Comment by Ben August 12
Hi,

I googled for this error and found → https://stackoverflow.com/questions/17024036/what-causes-a-f…

in scheduled.php error Comment by Ben August 18
Hi,

You can set your autoresponders.php cron job to run every hour. However, if you do that, you can only setup your Autoresponder emails to send at the hour. For example, 1 hour after, 2 hours after, 5 hours after. And not 4 minutes afte…

in Cron Jobs Strato (triggering only every hour) Comment by Ben August 4
Hi,

Change the send rate applies for new campaigns only, not existing ones.

Thanks.

Best regards,
Ben

in Update send rate while a campaign is running Comment by Ben August 4
You can create a segment of the list with email addresses that contains 'woofwoof.com'. Then send emails campaigns to this segment.

in Adding all emails in a domain to a list Comment by Ben August 9
Sorry but I don't understand that. Can you explain in more details?

You can bulk import subscribers into a list with a CSV file.

Best regards,
Ben

in Adding all emails in a domain to a list Comment by Ben August 5
Hi,

This may have to do with mod_security falsely triggering. Please see →
in Broken link checker hanging up on valid website Comment by Ben August 10
Hi,

Sendy is web app. You access it via a web browser. Therefore, you can access Sendy on a web browser either on a desktop or laptop, it doesn't matter.

Thanks.

Best regards,
Ben

in Question about using Sendy on a different device Comment by Ben July 29
Hi,

When you are at the ‘Define recipients’ page, you will see the cron job setup instructions in a yellow box at the bottom:

Screenshot:
in Cron job setup Comment by Ben July 28
Hi,
(Quote)
Yes.

Thanks.

Best regards,
Ben

in CSV files after upload Comment by Ben July 28
Hi,

Sendy provides you with a 'subscribe form HTML code' and a 'ready-to-use subscription page URL' you can embed or link it anywhere on your website.
1. Go to 'View all lists' on the left sidebar
2. Select your desired li…
in How to create a subscription form? Comment by Ben July 16
Hi,

When you create or edit an Autoresponder email, you have the option to attach a file:

Screenshot:

Thanks.

…

in How to attach files in Autoresponder email? Comment by Ben July 18
Hi,

Your server clock may be out of sync with NTP.

Please sync your server's clock with NTP by running the following command via SSH:

sudo /usr/sbin/ntpdate 0.n…
in Error: SignatureDoesNotMatch Comment by Ben June 10


    
                
            
                Hi,

Please ensure you've granted FULL privileges to the MySQL database user for your MySQL database, so that Sendy can create any new and necessary columns in new updates.

Run the following queries and your issue should be resolve…            
            
                in                     Missing Database fields after update
                Comment by Ben
                May 30
            
        
    
    
                
            
                Hi,

Your compatibility checklist says gettext is not installed. The ‘installed’ or ‘not installed’ status is retrieved directly from your server. If it says that 
            

                in                     Gettext issue
                Comment by Ben
                May 31
            

        

    

    
                
            
                Hi,

One of your browser extension is inserting code into the WYSIWYG editor when you were editing your email (for example, ‘Grammarly', ‘Ad Blocker Ultimate', 'Adguard Adblocker', 'MetaMask', 'Microsoft Editor' browser extensions are know…            
            
                in                     300+ lines of CSS ??
                Comment by Ben
                June 22
            
        
    
    
                
            
                Hi,

Click the 'Resubscribe' button to resubscribe a user.



Best regards,

Ben
            
            
                in                     Resubscribe an unsubscribed user
                Comment by Ben
                July 5
            
        
    
    
                
            
                Hi,

There's no need to remove email addresses that are flagged as ‘Unsubscribed’, ‘Bounced’ or ‘Marked as spam'. 

Please do not delete them.

Leave them in the list so that Sendy knows never to send these email addresses an…            
            
                in                     Regarding the spam, unsubscribed & bounced emails
                Comment by Ben
                July 4
            
        
    
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