Ben
Ben
Comments
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Sendy will only send one email to the subscriber.
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Hi,
It seems you're not using the tags correctly.
For instance, it should be:
[companyindustry,fallback=]and not:
in Sendy isnt replacing personalization tokens? Comment by Ben April 2 -
Hi,
To view Autoresponder reports, click this button (see screenshot below):
Thanks.
Best regards,
Ben -
Hi,
Please review the following pointers:
- Please check that you have verified your 'From email' or its domain in your Amazon SES console
Sendy now integrates directly with Sendgrid. There is no longer a need to use any mods.
Hi,
You can turn on Google's reCAPTCHA in the brand settings:
To edit brand settings, click the 'pencil' icon button on the brand item:
Hi,
If you are using Postman, please make sure
x-www-form-urlencodedis selected under ‘Body':Thanks.
…
Hi,
When an email address status is 'Bounced' in Sendy, the only reason is that it is a 'Hard bounce'.
Soft bounces are processed in the background by Amazon SES. They will retry multiple times before giving up and converting it t…
Hi,
You'd need to unhide hidden lists before you can select them when sending a campaign.
In the latest version, you can unhide lists by clicking the 'Show hidden lists' button at the bottom of the lists view:
in New Campaign - Can't Choose a Hidden list Comment by Ben December 2024
Hi,
Updating Sendy is a matter of uploading and replacing files. The steps can be found at the right side of the Get Updated page.
Thanks.
Best regards,
BenHi,
Yes. To change your Sendy URL, change the folder name of where Sendy's files are located. Then update the APP_PATH in the
/includes/config.phpscript with the new UR…Hi,
You can change the domain on file with your Sendy license at https://sendy.co/#forms
Thanks.
Best regards,
BenHi,
You'd need to move out of Amazon SES 'Sandbox mode' first before sending production emails. Otherwise you'd need to verify each an…
Hi,
Check this list and do only what's relevant for your case → https://sendy.co/troubleshooting#how-to-migrate-sendy-to-another-server
Hi,
Gmail determines when to show the native unsubscribe link at the top of the email by evaluating your sender reputation.
Gmail only shows the unsubscribe link if the source of the message has accumulated sufficient trust. Plea…
Hi,
Yes, the scheduled campaign will send to all subscribers of the list when it is triggered 10 days later.
Thanks.
Best regards,
BenHi,
You can get the campaign's web version URL from the campaign report, regardless of whether you sent it through the API or through Sendy's user interface itself.
- Visit the campaign report
- Right click the 'eye' ico…
Hi,
Do the following for each brand so that Sendy will automatically create the SNS topics & subscriptions.
- Follow Step 5 of the Get Started Guide and save the IAM…
Hi,
The Brand IDs can be found here:
Best regards,
BenHi,
You can add your IAM keys after installation.
- Visit your Sendy's main settings →
https://your_sendy_installation_url/settings (replace in Adding Amazon SES keys AFTER install Comment by Ben August 2024
Hi,
Your campaign is stuck in 'Preparing' status because a cron job wasn't setup or it wasn't setup correctly. Please see → https://sendy.co/troubl…
Hi,
You can create segments of a list to send your email campaigns to.
To create a segment for a list,
- Go to 'View all lists' on the left sidebar
- Select your desired list (or create a list if you haven't)
Hi,
That's because the user(s) unsubscribed from the list after opening your email. That's why the user(s) do not appear in the exported CSV file.
Best regards,
BenHi,
Sendy automatically adds List-Unsubscribe-Post: List-Unsubscribe=One-Click and List-Unsubscribe to the header of your emails for every campaign that you sent.
Thanks.
Best regards,
BenHi,
When you send emails in Sendy, your recipients receive your emails like regular emails.
When they reply you, they reply your emails like regular emails. You receive their replies in the inbox of the 'Reply-to' email you set fo…
Hi,
(Quote)No, drip campaigns does not require you to create a segment. It's optional. You can setup your drip campaign emails to send to a segment if you need to, but it is not required.
Thanks.
Best regards,…
Hi,
The reason is because your SSL certificate is invalid (see screenshot below).
You need to install a valid SSL certificate and not a self signed certificate.
Hi,
You're not on the latest version. Please update to the latest version:
Best regards,
BenThe List-Unsubscribe-Post: List-Unsubscribe=One-Click appears in the raw email source. You won't see it on the email.