Ben

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Hi,

When an email address status is 'Bounced' in Sendy, the only reason is that it is a 'Hard bounce'.

Soft bounces are processed in the background by Amazon SES. They will retry multiple times before giving up and converting it t…

in Bouncing reasons and reset possibility Comment by Ben December 13
Hi,

You'd need to unhide hidden lists before you can select them when sending a campaign.

In the latest version, you can unhide lists by clicking the 'Show hidden lists' button at the bottom of the lists view:

in New Campaign - Can't Choose a Hidden list Comment by Ben December 13
Hi,

Updating Sendy is a matter of uploading and replacing files. The steps can be found at the right side of the Get Updated page.

Thanks.

Best regards,
Ben
in How to update Sendy? Comment by Ben November 8
Hi,

Yes. To change your Sendy URL, change the folder name of where Sendy's files are located. Then update the APP_PATH in the /includes/config.php script with the new UR…

in Can I change Sendy's URL? Comment by Ben November 4
Hi,

You can change the domain on file with your Sendy license at https://sendy.co/#forms

Thanks.

Best regards,
Ben

in How do you change the domain name? Comment by Ben October 25
Hi,

You'd need to move out of Amazon SES 'Sandbox mode' first before sending production emails. Otherwise you'd need to verify each an…

in Undelivered emails with error code 0 Comment by Ben August 25
Hi,

Check this list and do only what's relevant for your case → https://sendy.co/troubleshooting#how-to-migrate-sendy-to-another-server
in Move Sendy from root domain to sub-domain? Comment by Ben August 22
Hi,

Gmail determines when to show the native unsubscribe link at the top of the email by evaluating your sender reputation.

Gmail only shows the unsubscribe link if the source of the message has accumulated sufficient trust. Plea…

in Gmail unsubscribe link not showing Comment by Ben September 18
Hi,

Yes, the scheduled campaign will send to all subscribers of the list when it is triggered 10 days later.

Thanks.

Best regards,
Ben

in Scheduled campaigns question Comment by Ben August 28
Hi,

You can get the campaign's web version URL from the campaign report, regardless of whether you sent it through the API or through Sendy's user interface itself.
1. Visit the campaign report
2. Right click the 'eye' ico…
in Web version URL from API Comment by Ben August 21
Hi,

Do the following for each brand so that Sendy will automatically create the SNS topics & subscriptions.
1. Follow Step 5 of the Get Started Guide and save the IAM…
in Bounce and complain management for brands with Amazon SES SMTP individually configured Comment by Ben August 17
Hi,

The Brand IDs can be found here:

Best regards,
Ben

in Where can I find Brand ID? Comment by Ben August 20
Hi,

You can add your IAM keys after installation.
1. Visit your Sendy's main settings → https://your_sendy_installation_url/settings (replace in Adding Amazon SES keys AFTER install Comment by Ben August 19
Hi,

Your campaign is stuck in 'Preparing' status because a cron job wasn't setup or it wasn't setup correctly. Please see → https://sendy.co/troubl…

in Sendy API - Campaign create and send - stuck in 'Preparing to send' status Comment by Ben August 9
Hi,

You can create segments of a list to send your email campaigns to.

To create a segment for a list,
1. Go to 'View all lists' on the left sidebar
2. Select your desired list (or create a list if you haven't)
  in How to send to only specific subscribers in a list Comment by Ben August 16
Hi,

That's because the user(s) unsubscribed from the list after opening your email. That's why the user(s) do not appear in the exported CSV file.

Best regards,
Ben

in Report display no open email but list the activity if you click on it Comment by Ben August 5
Hi,

Sendy automatically adds List-Unsubscribe-Post: List-Unsubscribe=One-Click and List-Unsubscribe to the header of your emails for every campaign that you sent.

Thanks.

Best regards,
Ben

in Do I add List-Unsubscribe to email headers myself? Comment by Ben July 11
Hi,

When you send emails in Sendy, your recipients receive your emails like regular emails.

When they reply you, they reply your emails like regular emails. You receive their replies in the inbox of the 'Reply-to' email you set fo…

in Where do I read replies to my email? Comment by Ben July 9
Hi,
(Quote)
No, drip campaigns does not require you to create a segment. It's optional. You can setup your drip campaign emails to send to a segment if you need to, but it is not required.

Thanks.

Best regards,…

in Autoresponder not getting sent Comment by Ben July 8
Hi,

The reason is because your SSL certificate is invalid (see screenshot below).

You need to install a valid SSL certificate and not a self signed certificate.

Screensh…

in Trouble connecting with Zapier Comment by Ben July 7
Hi,

You're not on the latest version. Please update to the latest version:

Best regards,
Ben

in Two-Factor Auth Image not showing Comment by Ben July 15
The List-Unsubscribe-Post: List-Unsubscribe=One-Click appears in the raw email source. You won't see it on the email.

in List-Unsubscribe-Post: List-Unsubscribe=One-Click not getting displayed on top of my emails Comment by Ben May 14
Hi,

Please see → https://sendy.co/troubleshooting#sending-stopped-in-the-middle-of-sending

Best regards,
Ben

in Sending emails stopping every 2 minutes Comment by Ben June 12
Hi,

There are two ways:
1. Install separate installations of Sendy for each of your client
2. Or use Amazon SES 'SMTP' credentials (
  in How to connect multiple SES accounts? Comment by Ben July 4
Hi,

Check out the Third Party Resources page → https://sendy.co/api#wordpress

Thanks.

Best regards,
Ben

in Is there any Sendy newsletter popup Wordpress plugin? Comment by Ben July 4
Hi,

When you verify a domain in your Amazon SES console, you're asked to create 3 x CNAME records. Create the 3 x CNAME records and your domain will be verified. DKIM is automatically set up as well when your domain is verified in your Am…

in AWS SES - DKIM setting Comment by Ben July 2
Hi,

You can set the new MySQL credentials in the /includes/config.php file.

Thanks.

Best regards,
Ben

in Changing database user Comment by Ben May 19
Hi,

You can export CSVs of 'opens' and 'clicks' in the campaign report:

Screenshot:

Best regards,
Ben

in How to export list of opens and clicks Comment by Ben May 21
Hi,

Try the solution here to remove ONLY_FULL_GROUP_BY from
in We have detected that 'ONLY_FULL_GROUP_BY' is enabled in 'sql_mode' error Comment by Ben May 8


    
                
            
                Hi,

Yes. You can set $_GET variables in your URL of your web form. When your recipient clicks on the link and goes to your web form, your web form can get the 
            

                in                     Populating a webform
                Comment by Ben
                May 13
            

        

    

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