Ben
Ben
Comments
-
Hi,
When an email is 'Marked as spam', it means the recipient marked your email as spam.
The subscriber's status is not marked as 'Marked as spam' when emails are sent directly to the spam folder.
(Quote)ISPs does not …
-
Hi,
(Quote)If you're going to use Sendgrid, then there's no need to do the IAM setup step.
Thanks.
Best regards,
Ben -
Hi,
Set your list’s ‘Unsubscribe setting’ to ‘Double opt-out’ so that another confirmation link needs to be clicked by the recipient in the unsubscribe page before they are being unsubscribed from the list.
Hi,
If your list is 'Double opt-in', the subscriber will be added to the list as 'Unconfirmed'. In addition, the subscriber will receive an email containing a confirmation link that needs to be clicked in order to change their status to '…
Hi,
I'd request Amazon to raise the daily sending limit. Please see → https://sendy.co/troubleshooting#raising-your-daily-sending-limit
Hi,
You can just add the 3 x
CNAME
records to verify your domain, it won't affect any existing setup.Thanks.
Best regards,
BenHi,
Please ensure you're using the unsubscribe tag correctly, here's how:
When you create or edit a campaign, you will find the unsubscribe tags at the bottom of the page (see screenshot below):
in How to use unsubscribe tags correct Comment by Ben September 4
When you create or edit a campaign, you can set the 'From email' to anything you want:
Hi,
(Quote)Yes, can use any 'From email' address that belongs to any domain you want to send emails.
When you create or edit a campaign, you can set the 'From email' to anything you want.
If you set a 'Custom domain' f…
Hi,
Set the 'Unsubscribe settings' of the list you're importing your CSV into to 'Only this list'. After which when you import CSVs into that particular list, Sendy will not consider the 'Unsubscribe' status of the subscriber in other lis…
Hi,
The main gist of the error is "info@ariahotels.gr not allowed to send as info@ariahotelsnews.gr". Please reach out to your SMTP provider regarding this error.
Thanks.
Best regards,
BenHi,
You can't change the message. However, you have the option to set your own 'unsubscribe URL' in the list's settings. This allows you to redirect users to the specific 'unsubscribe URL' you have set after they unsubscribe.
Than…
The autoresponders are not designed to send in less than one minute. If you want to send an email 'immediately' after a user subscribed, setup a 'Thank you email' in the list settings. For the rest of the emails that sends later, setup a series o…
Hi,
I googled for this error and found → https://stackoverflow.com/questions/17024036/what-causes-a-f…
Hi,
You can set your autoresponders.php cron job to run every hour. However, if you do that, you can only setup your Autoresponder emails to send at the hour. For example, 1 hour after, 2 hours after, 5 hours after. And not 4 minutes afte…
Hi,
Change the send rate applies for new campaigns only, not existing ones.
Thanks.
Best regards,
BenYou can create a segment of the list with email addresses that contains 'woofwoof.com'. Then send emails campaigns to this segment.
Sorry but I don't understand that. Can you explain in more details?
You can bulk import subscribers into a list with a CSV file.
Best regards,
BenHi,
Sendy is web app. You access it via a web browser. Therefore, you can access Sendy on a web browser either on a desktop or laptop, it doesn't matter.
Thanks.
Best regards,
BenHi,
When you are at the ‘Define recipients’ page, you will see the cron job setup instructions in a yellow box at the bottom:
Screenshot:
in Cron job setup Comment by Ben July 28
Hi,
(Quote)Yes.
Thanks.
Best regards,
BenHi,
Sendy provides you with a 'subscribe form HTML code' and a 'ready-to-use subscription page URL' you can embed or link it anywhere on your website.
- Go to 'View all lists' on the left sidebar
- Select your desired li…
Hi,
When you create or edit an Autoresponder email, you have the option to attach a file:
Thanks.
…
Hi,
Your server clock may be out of sync with NTP.
Please sync your server's clock with NTP by running the following command via SSH:
sudo /usr/sbin/ntpdate 0.n…
Hi,
Please ensure you've granted FULL privileges to the MySQL database user for your MySQL database, so that Sendy can create any new and necessary columns in new updates.
Run the following queries and your issue should be resolve…
Hi,
Your compatibility checklist says
gettext
is not installed. The ‘installed’ or ‘not installed’ status is retrieved directly from your server. If it says thatHi,
One of your browser extension is inserting code into the WYSIWYG editor when you were editing your email (for example, ‘Grammarly', ‘Ad Blocker Ultimate', 'Adguard Adblocker', 'MetaMask', 'Microsoft Editor' browser extensions are know…
Hi,
Click the 'Resubscribe' button to resubscribe a user.
Best regards,
BenHi,
There's no need to remove email addresses that are flagged as ‘Unsubscribed’, ‘Bounced’ or ‘Marked as spam'.
Please do not delete them.
Leave them in the list so that Sendy knows never to send these email addresses an…