Ben

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Hi,

It looks like your server cannot find the certificate. I googled part of the error for an answer and found this → in Error with SNS Comment by Ben March 20
(Quote)
If your custom field name is FirstName, the correct tag to use is [FirstName,fallback=] and not <…

in Custom fields not being replaced Comment by Ben March 27
Hi,

If you don't wish to create a custom page for 'You have entered' to redirect users to, you'd need to modify the subscribe.php script. The 'You're subscribed' message…

in Modify subscribed message Comment by Ben March 25
Hi,

It looks like your server is down. Try rebooting it to get it up and running again.

Best regards,
Ben

in Sendy installation returns a 'Request Timeout' Comment by Ben March 24
Hi,
(Quote)
Yes, that will work.

Thanks.

Best regards,
Ben

in Can two Sendy hosts send mail via SES for the same email domain and sender? Comment by Ben March 18
Hi,
1. Login to your Sendy's MySQL database.
2. Go to the apps table
3. Delete the custom domain in the in Getting "You are using more custom domains than your license allow" Comment by Ben March 5


    
                
            
                Hi,

Do you mean you're mass unsubscribing users using a CSV using the 'Mass unsubscribe' feature (see screenshot below)?



If so, the 'Mass unsubscribe' function only unsubscribes us…            
            
                in                     Understanding 'Unsubscribe from all lists'
                Comment by Ben
                February 26
            
        
    
    
                
            
                Hi,

The email was not sent probably because you added the subscriber via the user interface.

Autoresponder emails only trigger when emails are added via Sendy's subscribe form or the 'subscribe' API (
                in                     Autoresponder and Custom Date
                Comment by Ben
                March 5
            
        
    
    
                
            
                Hi,

According to the screenshot, your list is currently sorted by 'Recipients' as you can see from the 'underline'.

Click the 'Recipients' header until the underline disappears, the list will default back to sorting by date with t…            
            
                in                     Can't sort campaigns by "Sent" column?
                Comment by Ben
                February 26
            
        
    
    
                
            
                Hi,

The email address doesn't have to be encoded or formatted in any way. You just need to pass in a valid email address.

Best regards,

Ben
            
            
                in                     Adding subscriber via API
                Comment by Ben
                February 22
            
        
    
    
                
            
                Hi,

Cron job setup instructions appear on-screen when it is relevant or needed. Here are the full list of them:

When you are at the ‘Define recipients’ page, you will see the cron job setup instructions in a yellow box at …            
            
                in                     Not able to find cron job commands
                Comment by Ben
                February 11
            
        
    
    
                
            
                Hi,

If your campaign is stuck in 'Preparing' status, it means your cron job is not executing the scheduled.php script.

The path to 
            

                in                     "Preparing" and refuses to send
                Comment by Ben
                January 27
            

        

    

    
                
            
                Hi,


(Quote)


No, it will not.

According to Amazon's post regarding the change in Gmail and Yaho…            
            
                in                     Double opt-out and new Google rules.
                Comment by Ben
                February 3
            
        
    
    
                
            
                Hi,

Try turning off 'Cloudfare Proxy' for your domain and try again.

In my experience, Cloudfare causes lots of unforeseen and peculiar issues for Sendy and other web applications in general.

Thanks.

Best regards,<…            
            
                in                     Subscription form times out with no confirmation email
                Comment by Ben
                January 10
            
        
    
    
                
            
                Thanks Joe! Much appreciated.
            
            
                in                     Sendy Integration with ActivePieces
                Comment by Ben
                December 2023
            
        
    
    
                
            
                Hi,

Sendy never had this feature where you can "re-send" double opt-in confirmation emails to users again is because it will increase your complaint rates. There are reasons why some users do not confirm their subscription. By pestering t…            
            
                in                     Resend confirmation email with special separate email
                Comment by Ben
                October 2023
            
        
    
    
                
            
                Hi,

If make.com doesn't support passing the 'GDPR' flag into your Sendy list, try connection your Google form to 'Webhooks' instead, where you'll call Sendy's subscribe …            
            
                in                     GDPR Consent Conundrum
                Comment by Ben
                October 2023
            
        
    
    
                
            
                Hi,

Click on the subscriber's name or email when inside a list, a modal window will appear showing you all the custom field data:



Thanks.

Best regards,

Ben
            
            
                in                     How to see custom field data of subscribers?
                Comment by Ben
                October 2023
            
        
    
    
                
            
                Hi,

You can pass silent = true into the 
                in                     How to auto-confirm subscriber for double opt-in list?
                Comment by Ben
                October 2023
            

        

    

    
                
            
                Hi,

Edit your list settings and check if the double opt in confirmation message is empty.

To access list settings:

Go to 'View all lists' on the left sidebar
Click the pencil icon on the list item to edit its…            
            
                in                     Double opt-in confirmation message has no content
                Comment by Ben
                September 2023
            
        
    
    
                
            
                Hi,

Yes, you can use personalization tags in the subject line.

If the personalization tag does not convert to the correct value, you may be using the personalization tag incorrectly.

For example, if the custom field that y…            
            
                in                     Personalization tags in the subject line of an email
                Comment by Ben
                October 2023
            
        
    
    
                
            
                Hi,

If you uploaded the files to the correct directory, your Sendy installation will immediately be updated.

To check if you uploaded Sendy to the correct directory, change the file name of 
            

                in                     Updated Sendy but footer still showing old version
                Comment by Ben
                October 2023
            

        

    

    
                
            
                Hi,

There are no options to add an attachment through API. I suggest using a download URL that links to the file instead.

For unsubscribe tag, it's the same as how you'd use unsubscribe tags inside Sendy itself.

When you c…            
            
                in                     Campaign creation through API
                Comment by Ben
                September 2023
            
        
    
    
                
            
                Hi,

Even if a subscriber is included in multiple lists that you've chosen to send your campaign to, only one email will be sent to them.

Thanks.

Best regards,

Ben
            
            
                in                     Will Sendy send only one email even if subscriber exists in more than one list?
                Comment by Ben
                September 2023
            
        
    
    
                
            
                Hi,

When you set the 'Privacy' settings in the brand settings, it is such that when you create a campaign, it will honour the settings that you have set in the brand settings. It won't change the privacy settings of "already sent" campaig…            
            
                in                     Tracking Opens 'On' But Still Disabled
                Comment by Ben
                September 2023
            
        
    
    
                
            
                Hi,

One thing to keep in mind is that people can reply to the 'From email' as well.

For instance, when responding to an email where the 'Reply to' address is 'do-not-reply@domain.com' and the 'From' address is 'hello@domain.com', …            
            
                in                     Reply To Email Address
                Comment by Ben
                September 2023
            
        
    
    
                
            
                Hi,

To re-verify domains in your Amazon SES console, delete the domain. Then verify the domain again. You'll get the 3 x CNAME records that needs to be added to your dom…            
            
                in                     Do I need to re-authenticate domains in AWS after moving Sendy to a new server?
                Comment by Ben
                September 2023
            
        
    
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