Ben

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Hi,

This redirection behavior is usually caused by hardcoded references to the old URL inside one or both of the following:

1. Sendy’s config.php

You said you’ve updated this, but double-check this block i…

in Moving Sendy to subdomain Comment by Ben May 21
Hi,

The path to the file autoresponders.php in your cron job commands may be wrong?

Please check that the path to the file
in Database error when running cron tasks Comment by Ben April 29

    
                
            
                Hi,

This is to do with mod_security falsely triggering. Please see → 
                in                     Forbidden error after clicking 'Save and next'
                Comment by Ben
                May 7
            
        
    
    
                
            
                Hi,

Here’s how you can see why your emails aren’t sending via SMTP:

Append &display_errors to the URL of the page where you send the test email, then lo…            
            
                in                     Campaign says sent, but no emails delivered via SMTP
                Comment by Ben
                May 1
            
        
    
    
                
            
                Hi,

You can use tools like Zapier or Pabbly:

Zapier: https://zapier.com/apps/clickfunnels/integrations/sendy
Pabbly: 
                in                     Any recommendations for ClickFunnels that work with Sendy?
                Comment by Ben
                April 29
            
        
    
    
                
            
                Hi,

The only implication is that you may not be able to upload attachments or upload images via the WYSIWYG editor.

Thanks.

Best regards,

Ben
            
            
                in                     Folder permission limitation from hosting provider
                Comment by Ben
                April 29
            
        
    
    
                
            
                Hi,

Other than Amazon SES, Sendy also supports other email sending services like Sendgrid, Elastic Email and 
                in                     Will different providers than AWS be implemented someday?
                Comment by Ben
                April 29
            
        
    
    
                
            
                Sendy will only send one email to the subscriber.
            
            
                in                     Question on sending to multiple email lists and avoiding duplicate emails.
                Comment by Ben
                April 29
            
        
    
    
                
            
                Hi,

It seems you're not using the tags correctly.

For instance, it should be:

[companyindustry,fallback=]

and not:


                in                     Sendy isnt replacing personalization tokens?
                Comment by Ben
                April 2
            

        

    

    
                
            
                Hi,

To view Autoresponder reports, click this button (see screenshot below):



Thanks.

Best regards,

Ben
            
            
                in                     Autoresponder Stats & Reporting - Where?
                Comment by Ben
                April 2
            
        
    
    
                
            
                Hi,

Please review the following pointers:

Please check that you have verified your 'From email' or its domain in your Amazon SES console

            
                in                     Three out of four Autoresponders working.
                Comment by Ben
                April 2
            
        
    
    
                
            
                Sendy now integrates directly with Sendgrid. There is no longer a need to use any mods.


            
            
                in                     Using Sendgrid webhook for events (bounces and compliants)
                Comment by Ben
                March 8
            
        
    
    
                
            
                Hi,

You can turn on Google's reCAPTCHA in the brand settings:



To edit brand settings, click the 'pencil' icon button on the brand item:


            

                in                     Bot Filtering Tools
                Comment by Ben
                March 1
            
        
    
    
                
            
                Hi,

If you are using Postman, please make sure x-www-form-urlencoded is selected under ‘Body':



Thanks.

…            
            
                in                     Error "No data passed" when request HTTP POST
                Comment by Ben
                January 7
            
        
    
    
                
            
                Hi,

When an email address status is 'Bounced' in Sendy, the only reason is that it is a 'Hard bounce'.

Soft bounces are processed in the background by Amazon SES. They will retry multiple times before giving up and converting it t…            
            
                in                     Bouncing reasons and reset possibility
                Comment by Ben
                December 2024
            
        
    
    
                
            
                Hi,

You'd need to unhide hidden lists before you can select them when sending a campaign.

In the latest version, you can unhide lists by clicking the 'Show hidden lists' button at the bottom of the lists view:


                in                     New Campaign - Can't Choose a Hidden list
                Comment by Ben
                December 2024
            
        
    
    
                
            
                Hi,

Updating Sendy is a matter of uploading and replacing files. The steps can be found at the right side of the Get Updated page.

Thanks.

Best regards,

Ben
            

                in                     How to update Sendy?
                Comment by Ben
                November 2024
            
        
    
    
                
            
                Hi,

Yes. To change your Sendy URL, change the folder name of where Sendy's files are located. Then update the APP_PATH in the /includes/config.php script with the new UR…            
            
                in                     Can I change Sendy's URL?
                Comment by Ben
                November 2024
            
        
    
    
                
            
                Hi,

You can change the domain on file with your Sendy license at https://sendy.co/#forms

Thanks.

Best regards,

Ben
            
            
                in                     How do you change the domain name?
                Comment by Ben
                October 2024
            
        
    
    
                
            
                Hi,

You'd need to move out of Amazon SES 'Sandbox mode' first before sending production emails. Otherwise you'd need to verify each an…            
            
                in                     Undelivered emails with error code 0
                Comment by Ben
                August 2024
            
        
    
    
                
            
                Hi,

Check this list and do only what's relevant for your case → https://sendy.co/troubleshooting#how-to-migrate-sendy-to-another-server
            

                in                     Move Sendy from root domain to sub-domain?
                Comment by Ben
                August 2024
            
        
    
    
                
            
                Hi,

Gmail determines when to show the native unsubscribe link at the top of the email by evaluating your sender reputation. 

Gmail only shows the unsubscribe link if the source of the message has accumulated sufficient trust. Plea…            
            
                in                     Gmail unsubscribe link not showing
                Comment by Ben
                September 2024
            
        
    
    
                
            
                Hi,

Yes, the scheduled campaign will send to all subscribers of the list when it is triggered 10 days later.

Thanks.

Best regards,

Ben
            
            
                in                     Scheduled campaigns question
                Comment by Ben
                August 2024
            
        
    
    
                
            
                Hi,

You can get the campaign's web version URL from the campaign report, regardless of whether you sent it through the API or through Sendy's user interface itself.

Visit the campaign report
Right click the 'eye' ico…            
            
                in                     Web version URL from API
                Comment by Ben
                August 2024
            
        
    
    
                
            
                Hi,

Do the following for each brand so that Sendy will automatically create the SNS topics & subscriptions.

Follow Step 5 of the Get Started Guide and save the IAM…            
            
                in                     Bounce and complain management for brands with Amazon SES SMTP individually configured
                Comment by Ben
                August 2024
            
        
    
    
                
            
                Hi,

The Brand IDs can be found here:



Best regards,

Ben
            
            
                in                     Where can I find Brand ID?
                Comment by Ben
                August 2024
            
        
    
    
                
            
                Hi,

You can add your IAM keys after installation.

Visit your Sendy's main settings → https://your_sendy_installation_url/settings (replace 
                in                     Adding Amazon SES keys AFTER install
                Comment by Ben
                August 2024
            
        
    
    
                
            
                Hi,

Your campaign is stuck in 'Preparing' status because a cron job wasn't setup or it wasn't setup correctly. Please see → https://sendy.co/troubl…            

            
                in                     Sendy API - Campaign create and send - stuck in 'Preparing to send' status
                Comment by Ben
                August 2024
            
        
    
    
                
            
                Hi,

You can create segments of a list to send your email campaigns to.

To create a segment for a list,

Go to 'View all lists' on the left sidebar
Select your desired list (or create a list if you haven't)
            
                in                     How to send to only specific subscribers in a list
                Comment by Ben
                August 2024
            
        
    
    
                
            
                Hi,

That's because the user(s) unsubscribed from the list after opening your email. That's why the user(s) do not appear in the exported CSV file.

Best regards,

Ben
            
            
                in                     Report display no open email but list the activity if you click on it
                Comment by Ben
                August 2024
            
        
    
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