Ben
Ben
Comments
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Hi,
Yes, your Sendy licensed domain covers any sub domains.
Thanks.
Best regards,
Ben -
Hi,
I suggest re-uploading Sendy to make sure all files are up to date and there are no missing files:
Download a copy of Sendy from https://sendy.co/get-updated wi…
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Hi,
Please ensure the .htaccess file in your Sendy directory is Sendy's original .htaccess file and it is not modified.
You can download Sendy from https://sendy.co/get-updated…
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Hi,
When you send emails, the recipient’s ISP may scan the message content and follow each link to check for potential malware. In some cases, this can include the unsubscribe link, which may inadvertently cause a subscriber to be removed…
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Hi,
(Quote)Autoresponder emails only trigger when emails are added via Sendy's subscribe form or the 'subscribe' API (https://sendy.co/api), not emails imported via CSV or added via t…
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Hi,
Autoresponder emails only trigger when emails are added via Sendy's subscribe form or the 'subscribe' API (https://sendy.co/api), not emails imported via CSV or added via the 'per lin…
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Hi,
If your CSV import is stuck at 0%, the reason is probably your cron job isn't firing the importing script.
Please check your cron job for
import-csv.php
and … -
Hi,
If a subscriber is on multiple lists and at least one of those lists has its unsubscribe setting set to ‘All lists,’ the subscriber will be removed from every list they exist in.
And no, they will only get one unsubscribe emai…
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Hi,
The tag to display the subscriber's email is
[Email]
(with a captialE
) and notin How to pass subscriber email to custom webpage Comment by Ben August 19
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Hi,
Your Sendy login page is displayed abnormally, with CSS being stripped off, is because you were visiting the 'https' version of your Sendy URL, but you set the APP_PATH in the
Hi,
That’s an exceptionally long username with 160 characters. The
smtp_username
column under theapps
Hi,
Please review the following pointers:
- Please ensure that you have moved out of Amazon SES 'Sandbox mode' by requesting Amazon to raise your ‘SES daily sending limits’ → in Campaign is not sending Comment by Ben May 21
Hi,
- Log the incoming request on your server or in Sendy’s subscribe.php file (temporarily add a line like
file_put_contents('log.txt', print_r($_POST, true));)
to v…
Hi,
This redirection behavior is usually caused by hardcoded references to the old URL inside one or both of the following:
1. Sendy’s config.php
You said you’ve updated this, but double-check this block i…
Hi,
The path to the file
autoresponders.php
in your cron job commands may be wrong?Please check that the path to the file
Hi,
Here’s how you can see why your emails aren’t sending via SMTP:
- Append
&display_errors
to the URL of the page where you send the test email, then lo…
Hi,
The only implication is that you may not be able to upload attachments or upload images via the WYSIWYG editor.
Thanks.
Best regards,
BenSendy will only send one email to the subscriber.
Hi,
It seems you're not using the tags correctly.
For instance, it should be:
[companyindustry,fallback=]
and not:
in Sendy isnt replacing personalization tokens? Comment by Ben April 2
Hi,
To view Autoresponder reports, click this button (see screenshot below):
Thanks.
Best regards,
BenHi,
Please review the following pointers:
- Please check that you have verified your 'From email' or its domain in your Amazon SES console
Sendy now integrates directly with Sendgrid. There is no longer a need to use any mods.
Hi,
You can turn on Google's reCAPTCHA in the brand settings:
To edit brand settings, click the 'pencil' icon button on the brand item:
Hi,
If you are using Postman, please make sure
x-www-form-urlencoded
is selected under ‘Body':Thanks.
…
Hi,
When an email address status is 'Bounced' in Sendy, the only reason is that it is a 'Hard bounce'.
Soft bounces are processed in the background by Amazon SES. They will retry multiple times before giving up and converting it t…