Ben
Ben
Comments
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Hi,
It looks like your server cannot find the certificate. I googled part of the error for an answer and found this → in Error with SNS Comment by Ben March 20
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(Quote)
If your custom field name is
FirstName
, the correct tag to use is[FirstName,fallback=]
and not <… -
Hi,
If you don't wish to create a custom page for 'You have entered' to redirect users to, you'd need to modify the
subscribe.php
script. The 'You're subscribed' message… -
Hi,
It looks like your server is down. Try rebooting it to get it up and running again.
Best regards,
Ben -
Hi,
(Quote)Yes, that will work.
Thanks.
Best regards,
Ben -
Hi,
- Login to your Sendy's MySQL database.
- Go to the
apps
table - Delete the custom domain in the
Hi,
Do you mean you're mass unsubscribing users using a CSV using the 'Mass unsubscribe' feature (see screenshot below)?
If so, the 'Mass unsubscribe' function only unsubscribes us…
Hi,
The email was not sent probably because you added the subscriber via the user interface.
Autoresponder emails only trigger when emails are added via Sendy's subscribe form or the 'subscribe' API ( in Autoresponder and Custom Date Comment by Ben March 5
Hi,
According to the screenshot, your list is currently sorted by 'Recipients' as you can see from the 'underline'.
Click the 'Recipients' header until the underline disappears, the list will default back to sorting by date with t…
Hi,
The email address doesn't have to be encoded or formatted in any way. You just need to pass in a valid email address.
Best regards,
BenHi,
Cron job setup instructions appear on-screen when it is relevant or needed. Here are the full list of them:
When you are at the ‘Define recipients’ page, you will see the cron job setup instructions in a yellow box at …
Hi,
If your campaign is stuck in 'Preparing' status, it means your cron job is not executing the
scheduled.php
script.The path to
Hi,
Try turning off 'Cloudfare Proxy' for your domain and try again.
In my experience, Cloudfare causes lots of unforeseen and peculiar issues for Sendy and other web applications in general.
Thanks.
Best regards,<…
Thanks Joe! Much appreciated.
Hi,
Sendy never had this feature where you can "re-send" double opt-in confirmation emails to users again is because it will increase your complaint rates. There are reasons why some users do not confirm their subscription. By pestering t…
Hi,
If make.com doesn't support passing the 'GDPR' flag into your Sendy list, try connection your Google form to 'Webhooks' instead, where you'll call Sendy's
subscribe
…Hi,
Click on the subscriber's name or email when inside a list, a modal window will appear showing you all the custom field data:
Thanks.
Best regards,
BenHi,
You can pass
silent
=true
into thein How to auto-confirm subscriber for double opt-in list? Comment by Ben October 2023
Hi,
Edit your list settings and check if the double opt in confirmation message is empty.
To access list settings:
- Go to 'View all lists' on the left sidebar
- Click the pencil icon on the list item to edit its…
Hi,
Yes, you can use personalization tags in the subject line.
If the personalization tag does not convert to the correct value, you may be using the personalization tag incorrectly.
For example, if the custom field that y…
Hi,
If you uploaded the files to the correct directory, your Sendy installation will immediately be updated.
To check if you uploaded Sendy to the correct directory, change the file name of
Hi,
There are no options to add an attachment through API. I suggest using a download URL that links to the file instead.
For unsubscribe tag, it's the same as how you'd use unsubscribe tags inside Sendy itself.
When you c…
Hi,
Even if a subscriber is included in multiple lists that you've chosen to send your campaign to, only one email will be sent to them.
Thanks.
Best regards,
BenHi,
When you set the 'Privacy' settings in the brand settings, it is such that when you create a campaign, it will honour the settings that you have set in the brand settings. It won't change the privacy settings of "already sent" campaig…
Hi,
One thing to keep in mind is that people can reply to the 'From email' as well.
For instance, when responding to an email where the 'Reply to' address is 'do-not-reply@domain.com' and the 'From' address is 'hello@domain.com', …
Hi,
To re-verify domains in your Amazon SES console, delete the domain. Then verify the domain again. You'll get the 3 x
CNAME
records that needs to be added to your dom…