Ben

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Hi,

From version 6.0.8 onwards, the ‘Precedence: Bulk’ header is added to outgoing campaigns to inform ISPs that your email campaign is sent in bulk to prevent them from sending out-of-office replies to you and reduce the chances of your …

in Not getting out of office replies Comment by Ben November 13
Hi,
(Quote)
If you are getting a 404 error, please see → https://sendy.co/troubleshooting#404-error

Best regards,
Ben

in Change domain and file not found Comment by Ben November 15
Hi Alex,

Sendy itself doesn’t have a built-in email validation feature.

To reduce bounces, you can:

Validate your list before importing using a third-party service such as NeverBounce, Bouncer, or ZeroBounce. These tools c…

in Validate emails in list Comment by Ben November 1
Hi,

Here's what you can do to find out which emails are unsubscribed by their ISP:

In the campaign report, export a CSV of all those who 'Unsubscribed' (see screenshot here).
<…

in Is there a way to know which emails are unsubscribed by their ISP and which did manually? Comment by Ben October 13
Hi,

Yes, your Sendy licensed domain covers any sub domains.

Thanks.

Best regards,
Ben

in Does Sendy licensed domain covers sub domains? Comment by Ben October 3
Hi,

I suggest re-uploading Sendy to make sure all files are up to date and there are no missing files:
1. Download a copy of Sendy from https://sendy.co/get-updated wi…
in Unable to toggle light / dark mode Comment by Ben August 19
Hi,

Please ensure the .htaccess file in your Sendy directory is Sendy's original .htaccess file and it is not modified.

You can download Sendy from https://sendy.co/get-updated…

in Custom domain shows 404 error Comment by Ben September 14
Hi,

When you send emails, the recipient’s ISP may scan the message content and follow each link to check for potential malware. In some cases, this can include the unsubscribe link, which may inadvertently cause a subscriber to be removed…

in Unsubscribes after sending Comment by Ben September 25
Hi,
(Quote)
Autoresponder emails only trigger when emails are added via Sendy's subscribe form or the 'subscribe' API (https://sendy.co/api), not emails imported via CSV or added via t…

in Autoresponder for csv import Comment by Ben September 24
Hi,

Please see → https://sendy.co/troubleshooting#ubuntu-campaign-sent-to-0-recipients-and-or-autoresponders-…

in Campaign not sending mails. showing to zero subscribers. Comment by Ben September 5
Hi,

Autoresponder emails only trigger when emails are added via Sendy's subscribe form or the 'subscribe' API (https://sendy.co/api), not emails imported via CSV or added via the 'per lin…

in Autoresponder And CSV Lists Comment by Ben September 24
Hi,

If your CSV import is stuck at 0%, the reason is probably your cron job isn't firing the importing script.

Please check your cron job for import-csv.php and …

in CSV import at 0% Comment by Ben August 17
Hi,

If a subscriber is on multiple lists and at least one of those lists has its unsubscribe setting set to ‘All lists,’ the subscriber will be removed from every list they exist in.

And no, they will only get one unsubscribe emai…

in List Unsubscribe Settings when sending to multiple lists? Comment by Ben August 19
Hi,

The tag to display the subscriber's email is [Email] (with a captial E) and not in How to pass subscriber email to custom webpage Comment by Ben August 19


    
                
            
                Hi,

Your Sendy login page is displayed abnormally, with CSS being stripped off, is because you were visiting the 'https' version of your Sendy URL, but you set the APP_PATH in the 
            

                in                     Sendy displayed with CSS stripped off
                Comment by Ben
                August 19
            

        

    

    
                
            
                Hi,

That’s an exceptionally long username with 160 characters. The smtp_username column under the apps
            

                in                     Can't add username for Oracle SMTP
                Comment by Ben
                June 7
            

        

    

    
                
            
                Hi,

Please review the following pointers:

Please ensure that you have moved out of Amazon SES 'Sandbox mode' by requesting Amazon to raise your ‘SES daily sending limits’ → 
                in                     Campaign is not sending
                Comment by Ben
                May 21
            
        
    
    
                
            
                Hi,

Log the incoming request on your server or in Sendy’s subscribe.php file (temporarily add a line like file_put_contents('log.txt', print_r($_POST, true));) to v…            
            
                in                     API returning 'No data passed' in Postman
                Comment by Ben
                June 1
            
        
    
    
                
            
                Hi,

This redirection behavior is usually caused by hardcoded references to the old URL inside one or both of the following:

1. Sendy’s config.php

You said you’ve updated this, but double-check this block i…            
            
                in                     Moving Sendy to subdomain
                Comment by Ben
                May 21
            
        
    
    
                
            
                Hi,

The path to the file autoresponders.php in your cron job commands may be wrong?

Please check that the path to the file 
            

                in                     Database error when running cron tasks
                Comment by Ben
                April 29
            

        

    

    
                
            
                Hi,

This is to do with mod_security falsely triggering. Please see → 
                in                     Forbidden error after clicking 'Save and next'
                Comment by Ben
                May 7
            
        
    
    
                
            
                Hi,

Here’s how you can see why your emails aren’t sending via SMTP:

Append &display_errors to the URL of the page where you send the test email, then lo…            
            
                in                     Campaign says sent, but no emails delivered via SMTP
                Comment by Ben
                May 1
            
        
    
    
                
            
                Hi,

You can use tools like Zapier or Pabbly:

Zapier: https://zapier.com/apps/clickfunnels/integrations/sendy
Pabbly: 
                in                     Any recommendations for ClickFunnels that work with Sendy?
                Comment by Ben
                April 29
            
        
    
    
                
            
                Hi,

The only implication is that you may not be able to upload attachments or upload images via the WYSIWYG editor.

Thanks.

Best regards,

Ben
            
            
                in                     Folder permission limitation from hosting provider
                Comment by Ben
                April 29
            
        
    
    
                
            
                Hi,

Other than Amazon SES, Sendy also supports other email sending services like Sendgrid, Elastic Email and 
                in                     Will different providers than AWS be implemented someday?
                Comment by Ben
                April 29
            
        
    
    
                
            
                Sendy will only send one email to the subscriber.
            
            
                in                     Question on sending to multiple email lists and avoiding duplicate emails.
                Comment by Ben
                April 29
            
        
    
    
                
            
                Hi,

It seems you're not using the tags correctly.

For instance, it should be:

[companyindustry,fallback=]

and not:


                in                     Sendy isnt replacing personalization tokens?
                Comment by Ben
                April 2
            

        

    

    
                
            
                Hi,

To view Autoresponder reports, click this button (see screenshot below):



Thanks.

Best regards,

Ben
            
            
                in                     Autoresponder Stats & Reporting - Where?
                Comment by Ben
                April 2
            
        
    
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