Ben

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Hi,

Cron job setup instructions appear on-screen when it is relevant or needed. Here are the full list of them:
1. When you are at the ‘Define recipients’ page, you will see the cron job setup instructions in a yellow box at …
in Not able to find cron job commands Comment by Ben February 2024
Hi,

If your campaign is stuck in 'Preparing' status, it means your cron job is not executing the scheduled.php script.

The path to
in "Preparing" and refuses to send Comment by Ben January 2024

    
                
            
                Hi,


(Quote)


No, it will not.

According to Amazon's post regarding the change in Gmail and Yaho…            
            
                in                     Double opt-out and new Google rules.
                Comment by Ben
                February 2024
            
        
    
    
                
            
                Hi,

Try turning off 'Cloudfare Proxy' for your domain and try again.

In my experience, Cloudfare causes lots of unforeseen and peculiar issues for Sendy and other web applications in general.

Thanks.

Best regards,<…            
            
                in                     Subscription form times out with no confirmation email
                Comment by Ben
                January 2024
            
        
    
    
                
            
                Thanks Joe! Much appreciated.
            
            
                in                     Sendy Integration with ActivePieces
                Comment by Ben
                December 2023
            
        
    
    
                
            
                Hi,

Sendy never had this feature where you can "re-send" double opt-in confirmation emails to users again is because it will increase your complaint rates. There are reasons why some users do not confirm their subscription. By pestering t…            
            
                in                     Resend confirmation email with special separate email
                Comment by Ben
                October 2023
            
        
    
    
                
            
                Hi,

If make.com doesn't support passing the 'GDPR' flag into your Sendy list, try connection your Google form to 'Webhooks' instead, where you'll call Sendy's subscribe …            
            
                in                     GDPR Consent Conundrum
                Comment by Ben
                October 2023
            
        
    
    
                
            
                Hi,

Click on the subscriber's name or email when inside a list, a modal window will appear showing you all the custom field data:



Thanks.

Best regards,

Ben
            
            
                in                     How to see custom field data of subscribers?
                Comment by Ben
                October 2023
            
        
    
    
                
            
                Hi,

You can pass silent = true into the 
                in                     How to auto-confirm subscriber for double opt-in list?
                Comment by Ben
                October 2023
            

        

    

    
                
            
                Hi,

Edit your list settings and check if the double opt in confirmation message is empty.

To access list settings:

Go to 'View all lists' on the left sidebar
Click the pencil icon on the list item to edit its…            
            
                in                     Double opt-in confirmation message has no content
                Comment by Ben
                September 2023
            
        
    
    
                
            
                Hi,

Yes, you can use personalization tags in the subject line.

If the personalization tag does not convert to the correct value, you may be using the personalization tag incorrectly.

For example, if the custom field that y…            
            
                in                     Personalization tags in the subject line of an email
                Comment by Ben
                October 2023
            
        
    
    
                
            
                Hi,

If you uploaded the files to the correct directory, your Sendy installation will immediately be updated.

To check if you uploaded Sendy to the correct directory, change the file name of 
            

                in                     Updated Sendy but footer still showing old version
                Comment by Ben
                October 2023
            

        

    

    
                
            
                Hi,

There are no options to add an attachment through API. I suggest using a download URL that links to the file instead.

For unsubscribe tag, it's the same as how you'd use unsubscribe tags inside Sendy itself.

When you c…            
            
                in                     Campaign creation through API
                Comment by Ben
                September 2023
            
        
    
    
                
            
                Hi,

Even if a subscriber is included in multiple lists that you've chosen to send your campaign to, only one email will be sent to them.

Thanks.

Best regards,

Ben
            
            
                in                     Will Sendy send only one email even if subscriber exists in more than one list?
                Comment by Ben
                September 2023
            
        
    
    
                
            
                Hi,

When you set the 'Privacy' settings in the brand settings, it is such that when you create a campaign, it will honour the settings that you have set in the brand settings. It won't change the privacy settings of "already sent" campaig…            
            
                in                     Tracking Opens 'On' But Still Disabled
                Comment by Ben
                September 2023
            
        
    
    
                
            
                Hi,

One thing to keep in mind is that people can reply to the 'From email' as well.

For instance, when responding to an email where the 'Reply to' address is 'do-not-reply@domain.com' and the 'From' address is 'hello@domain.com', …            
            
                in                     Reply To Email Address
                Comment by Ben
                September 2023
            
        
    
    
                
            
                Hi,

To re-verify domains in your Amazon SES console, delete the domain. Then verify the domain again. You'll get the 3 x CNAME records that needs to be added to your dom…            
            
                in                     Do I need to re-authenticate domains in AWS after moving Sendy to a new server?
                Comment by Ben
                September 2023
            
        
    
    
                
            
                Hi,

Edit the list settings to check the confirmation email setup to see if anything is amiss.

Best regards,

Ben
            
            
                in                     Blank confirmation email?
                Comment by Ben
                September 2023
            
        
    
    
                
            
                Hi,

When an email is 'Marked as spam', it means the recipient marked your email as spam.

The subscriber's status is not marked as 'Marked as spam' when emails are sent directly to the spam folder.


(Quote)


ISPs does not …            
            
                in                     Marked as spam or delivered as spam?
                Comment by Ben
                September 2023
            
        
    
    
                
            
                Hi,


(Quote)


If you're going to use Sendgrid, then there's no need to do the IAM setup step.

Thanks.

Best regards,

Ben
            
            
                in                     Bought second sendy license
                Comment by Ben
                September 2023
            
        
    
    
                
            
                Hi,

Set your list’s ‘Unsubscribe setting’ to ‘Double opt-out’ so that another confirmation link needs to be clicked by the recipient in the unsubscribe page before they are being unsubscribed from the list.


            

                in                     Automatic unsubscribe
                Comment by Ben
                September 2023
            
        
    
    
                
            
                Hi,

If your list is 'Double opt-in', the subscriber will be added to the list as 'Unconfirmed'. In addition, the subscriber will receive an email containing a confirmation link that needs to be clicked in order to change their status to '…            
            
                in                     Post /subscribe with unconfirmed state
                Comment by Ben
                August 2023
            
        
    
    
                
            
                Hi,

I'd request Amazon to raise the daily sending limit. Please see → https://sendy.co/troubleshooting#raising-your-daily-sending-limit


            
                in                     Sending limit handling
                Comment by Ben
                August 2023
            
        
    
    
                
            
                Hi,

You can just add the 3 x  CNAME records to verify your domain, it won't affect any existing setup.

Thanks.

Best regards,

Ben
            
            
                in                     Verifying domain in Amazon SES
                Comment by Ben
                August 2023
            
        
    
    
                
            
                Hi,

Please ensure you're using the unsubscribe tag correctly, here's how:

When you create or edit a campaign, you will find the unsubscribe tags at the bottom of the page (see screenshot below):


                in                     How to use unsubscribe tags correct
                Comment by Ben
                September 2023
            
        
    
    
                
            
                When you create or edit a campaign, you can set the 'From email' to anything you want:

Screenshot:

            
            
                in                     Using different 'From emails' from different domains
                Comment by Ben
                August 2023
            
        
    
    
                
            
                Hi,


(Quote)


Yes, can use any 'From email' address that belongs to any domain you want to send emails.

When you create or edit a campaign, you can set the 'From email' to anything you want.

If you set a 'Custom domain' f…            
            
                in                     Using different 'From emails' from different domains
                Comment by Ben
                August 2023
            
        
    
    
                
            
                Hi,

Set the 'Unsubscribe settings' of the list you're importing your CSV into to 'Only this list'. After which when you import CSVs into that particular list, Sendy will not consider the 'Unsubscribe' status of the subscriber in other lis…            
            
                in                     X emails were skipped or updated from your last import
                Comment by Ben
                August 2023
            
        
    
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