Ben

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Hi,

When an email address status is 'Bounced' in Sendy, it is a 'Hard bounce'.

Soft bounces are processed in the background by Amazon SES, they'll retry multiple times before they give up and convert it to a hard bounce, in which …

in Bounce codes Comment by Ben October 2019
Hi,

Switch to the pure HTML editor, then paste in your HTML:

Screenshot:

Sendy sends your newsletter exactly as the HTML is pasted.

Thanks.

Best regards,

in Mobile display not correct when coding HTML email Comment by Ben October 2019
Hi,

Please ensure the .htaccess file in your Sendy directory is Sendy's original .htaccess file and it is not modified.

You can download Sendy from https://sendy.co/get-updated…

in Opens and clicks not tracking Comment by Ben September 2019
Hi,

When implementing Google reCAPTCHA a decision was made to go with v2 instead of v3 because v3 can be inaccurate and likely to block out legitimate subscribers. V3 uses risk scores to judge whether it's a person or bot, false positives…

in Can we use Google reCAPTCHA v3 with Sendy? Comment by Ben September 2019
Hi,

Did you delete the campaign, the list or the subscriber?

Thanks.

Best regards,
Ben

in Link no longer exists in email campaigns Comment by Ben September 2019
Hi,

[currentmonth] [currentdaynumber] …
in [currentmonth] [currentdaynumber] [currentyear] tags in 'Thank You' email Comment by Ben September 2019


    
                
            
                Hi,

You can use the 'Name' field to store first names. To store last names, create a 'custom field' in the list and call it 'Last name' to store last names.

To create custom fields for a list:

Go to 'View all lists' o…            
            
                in                     First name and last names
                Comment by Ben
                September 2019
            
        
    
    
                
            
                Hi,


(Quote)


That's not true. Sendy uses the custom domain you've set in the brand settings for opens and clicks tracking as well.

Thanks.

Best regards,

Ben
            
            
                in                     Using Amazon SES custom domains for clicks and opens
                Comment by Ben
                September 2019
            
        
    
    
                
            
                Hi,

You can add the email(s) you want to “ban” to the ‘Blacklist’:

Screenshot:


Emails in the blacklist are fully suppressed just like ‘Bounced’ emails.

Thanks.
            

                in                     Function for marking email as manually bounced / "banned"
                Comment by Ben
                September 2019
            
        
    
    
                
            
                Hi,

Yes you can do so at https://sendy.co/#forms

Thanks.

Best regards,

Ben
            
            
                in                     Can i change the domain associated with my license key?
                Comment by Ben
                August 2019
            
        
    
    
                
            
                Hi,

If you upgrade to 4.x you can use the new 'Custom domains' feature. You can setup a custom domain for your …            
            
                in                     Unsubscribe form using different domains
                Comment by Ben
                September 2019
            
        
    
    
                
            
                Hi,


(Quote)


Please see ? https://sendy.co/forum/discussion/13691/zapier-can-connect-but-it-is-not-adding-subscr…            

            
                in                     Upgrading to PHP 7.3 and Zapier
                Comment by Ben
                September 2019
            
        
    
    
                
            
                Hi,

Try setting allow_url_fopen to On instead of 
            

                in                     Zapier can connect, but it is not adding subscribers
                Comment by Ben
                August 2019
            

        

    

    
                
            
                Hi,

If you want to verify your domain, please either complete the verification or delete it. Don't leave it in 'pending' or 'failed' status.

In the past a lot of users send email campaigns with the domain in 'pending' status even …            
            
                in                     Email is verified but domain is pending verification in Amazon SES console
                Comment by Ben
                August 2019
            
        
    
    
                
            
                Hi,

Any versions of Sendy can run on version 5.3+.

Thanks.

Best regards,

Ben
            
            
                in                     Running Sendy in PHP version 5.6
                Comment by Ben
                August 2019
            
        
    
    
                
            
                Hi,

Sendy provides you with a subscribe form HTML code you can embed anywhere on your website.

Go to 'View all lists' on the left sidebar
Select your desired list
Click 'Subscribe form' at the top right to g…            
            
                in                     Custom HTML block forms
                Comment by Ben
                August 2019
            
        
    
    
                
            
                Hi,


(Quote)


That's exactly the instruction on how to use third party SMTP services if you don't want to use Amazon SES.

Best regards,

Ben
            
            
                in                     Multiple SES accounts query
                Comment by Ben
                August 2019
            
        
    
    
                
            
                Hi,

When you setup a custom domain in your brand settings, there are on-screen instructions on what CNAME record to create in your domain DNS. Please follow the on-screen instructions.


(Quote)


It's up to you. If you want to use…            
            
                in                     Custom domain with https
                Comment by Ben
                August 2019
            
        
    
    
                
            
                Hi,


(Quote)


Sorry but I don’t understand this question. If you proceed to send a campaign immediately, the campaign was previously in ‘Draft’ status, so it wasn’t sending.

All in all, if you setup the cron job as per the offici…            
            
                in                     How are duplicate emails avoided and how does this relate to the cron (schedule.php)?
                Comment by Ben
                August 2019
            
        
    
    
                
            
                Hi George,

The >/dev/null 2>&1 part of the cron job command means - "don't output any warnings, notices or errors". It does not affect the functions of the act…            
            
                in                     Custom success URL not redirecting
                Comment by Ben
                August 2019
            
        
    
    
                
            
                Hi George,

The page you were being brought to isn't blank, the page says "Invalid list ID.".

So the problem is that the list ID is incorrect.



You'd need to get the co…            
            
                in                     Custom success URL not redirecting
                Comment by Ben
                August 2019
            
        
    
    
                
            
                Hi,

There are no known issues with custom subscribe success page redirection since 2012. I suggest re-uploading Sendy to make sure all necessary files are uploaded:

Download a copy of Sendy from 
                in                     Custom success URL not redirecting
                Comment by Ben
                August 2019
            
        
    
    
                
            
                Hi,

You can create an Autoresponder, then add subscribers to the list via the ’subscribe’ API after your service is provided for the day. When they are added to the list, they will receive your Autoresponder.

Thanks.

Best …            
            
                in                     Create List via API
                Comment by Ben
                August 2019
            
        
    
    
                
            
                Hi,

I suggest just entering content in the email body, as simple as:

<p>Hi,</p>

<p>Please <a href="[confirmation_link]">click this link</a> to…            
            
                in                     Restore double opt in confirmation email to default
                Comment by Ben
                August 2019
            
        
    
    
                
            
                Hi,

Sendy does not add these code into the WYSIWYG editor. One of your browser extension is inserting code into the WYSIWYG editor when you were creating/editing your campaign (for example, ‘Grammarly', ‘Ad Blocker Ultimate', 'Adguard Adb…            
            
                in                     Newsletter being delivered as Gooblygook
                Comment by Ben
                August 2019
            
        
    
    
                
            
                Hi,

You can do polls in your newsletter by including 2 links that directs recipients to pages associated with what they clicked.

Then when you look at the 'click activities' in your campaign report, you will be able to compare lin…            
            
                in                     Include polls in emails?
                Comment by Ben
                August 2019
            
        
    
    
                
            
                Hi,

If you get a 'Unlicensed custom domains' error, this is an issue with your license key that's stored in the database being invalid.

Login to your MySQL database via phpmyadmin (or any other way you like, eg. SSH)

            
                in                     Unlicensed custom domain license error
                Comment by Ben
                August 2019
            
        
    
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