Ben

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Hi,

When you setup a custom domain in your brand settings, there are on-screen instructions on what CNAME record to create in your domain DNS. Please follow the on-screen instructions.
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It's up to you. If you want to use…

in Custom domain with https Comment by Ben August 2019
Hi,
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Sorry but I don’t understand this question. If you proceed to send a campaign immediately, the campaign was previously in ‘Draft’ status, so it wasn’t sending.

All in all, if you setup the cron job as per the offici…

in How are duplicate emails avoided and how does this relate to the cron (schedule.php)? Comment by Ben August 2019
Hi George,

The >/dev/null 2>&1 part of the cron job command means - "don't output any warnings, notices or errors". It does not affect the functions of the act…

in Custom success URL not redirecting Comment by Ben August 2019
Hi George,

The page you were being brought to isn't blank, the page says "Invalid list ID.".

So the problem is that the list ID is incorrect.

You'd need to get the co…

in Custom success URL not redirecting Comment by Ben August 2019
Hi,

There are no known issues with custom subscribe success page redirection since 2012. I suggest re-uploading Sendy to make sure all necessary files are uploaded:
1. Download a copy of Sendy from in Custom success URL not redirecting Comment by Ben August 2019
Hi,

You can create an Autoresponder, then add subscribers to the list via the ’subscribe’ API after your service is provided for the day. When they are added to the list, they will receive your Autoresponder.

Thanks.

Best …

in Create List via API Comment by Ben August 2019
Hi,

I suggest just entering content in the email body, as simple as:
```
<p>Hi,</p>

<p>Please <a href="[confirmation_link]">click this link</a> to…            
```
in Restore double opt in confirmation email to default Comment by Ben August 2019
Hi,

Sendy does not add these code into the WYSIWYG editor. One of your browser extension is inserting code into the WYSIWYG editor when you were creating/editing your campaign (for example, ‘Grammarly', ‘Ad Blocker Ultimate', 'Adguard Adb…

in Newsletter being delivered as Gooblygook Comment by Ben August 2019
Hi,

You can do polls in your newsletter by including 2 links that directs recipients to pages associated with what they clicked.

Then when you look at the 'click activities' in your campaign report, you will be able to compare lin…

in Include polls in emails? Comment by Ben August 2019
Hi,

If you get a 'Unlicensed custom domains' error, this is an issue with your license key that's stored in the database being invalid.
- Login to your MySQL database via phpmyadmin (or any other way you like, eg. SSH)
Hi,

You can use the ‘Exclude lists’ feature to exclude lists to send to.

For example if your ‘Paid users’ list also have free users that may be in the list, you can select the ‘Free users’ list to ‘exclude’ from the campaign. So y…

in New Brand or New List Comment by Ben August 2019
Hi,

The custom field type selection is for the 'type of data being stored', not the 'type of HTML form elements' you want to use.

Custom fields stores either "Text" or "Date". Text can be alphanumeric.

You can build your o…

in Custom Fields - dropdown, multiselect, radio buttons, checkbox, text area Comment by Ben August 2019
Hi,

If the reason for the emails not being imported is because the emails already exists in the list, then they really already exists in the list. Try creating a new list with 0 subscribers inside, then import your CSV and see if you get …

in Re-import email lists Comment by Ben August 2019
Hi,

If you want to include individualised content in your newsletter, use custom field tags.

Create custom fields for the list, then you'll store unique values in the custom field for each individual subscribers.

Then when…

in Personalized newsletter content via API call Comment by Ben August 2019
Hi,

This is to do with mod_security falsely triggering. Please see → in Save & Next Campaign 403 Forbidden error Comment by Ben August 2019
Hi,

You can create a custom domain to store 'States'. Then create segments that matches the state you want.

When you signup users to your list, if you use the 'subscribe' API, you …

in Add to list segment via POST Comment by Ben August 2019
Hi,

Thanks for choosing Sendy.
(Quote)
When an email is marked as 'Bounced' in Sendy, it is a 'Hard bounce'. Soft bounces won't show up in Sendy. They will be retried by Amazon a considerable number of times before they give up…

in I have several questions Comment by Ben July 2019
Hi Luke,
1. Change the folder name from /sendy/ to /email/
2. Change the APP_PATH in in Changing the installation directory Comment by Ben July 2019


    
                
            
                Hi,

Yes they can all be set:



Thanks.

Best regards,

Ben
            
            
                in                     Subscribe API question
                Comment by Ben
                July 2019
            
        
    
    
                
            
                Hi,

They can see their remaining limits at the ‘Define recipients’ page:



Best regards,

Ben
            
            
                in                     Can Sendy brands see count of emails sent on their dashboard
                Comment by Ben
                July 2019
            
        
    
    
                
            
                Hi,

You’d need to edit the CSS of that page if you want to change how it looks.

Alternatively, build your own subscribe form with Sendy’s ’subscribe’ API, then you can make it look…            
            
                in                     How to customize Sendy's default form?
                Comment by Ben
                July 2019
            
        
    
    
                
            
                Hi,

Only one email address can exist in any one list at anytime.

If the email address have multiple “codes”, create multiple custom fields to store them.

Thanks.

Best regards,

Ben
            
            
                in                     Allow duplicate emails in the same list?
                Comment by Ben
                July 2019
            
        
    
    
                
            
                Hi,

You'd need to install curl extension on your server.

Best regards,

Ben
            
            
                in                     Uncaught Error:  Call to undefined function curl_init()
                Comment by Ben
                July 2019
            
        
    
    
                
            
                Hi,

Give your colleagues the brand login credentials instead. When logged in as a 'Brand user', Sendy interface is white labeled with no mention of the word "Sendy".

To edit brand settings, click the 'pencil' icon button on the br…            
            
                in                     White label Sendy
                Comment by Ben
                July 2019
            
        
    
    
                
            
                Hi,

Please ensure that you have moved out of Amazon SES 'Sandbox mode' by requesting Amazon to raise your ‘SES daily sending limits’ → http://aws.amazon.com/ses/exte…            

            
                in                     Everything seems to be correct, but emails aren't being delivered.
                Comment by Ben
                July 2019
            
        
    
    
                
            
                Hi,

I see the word root in your cron job command, try removing it. I don't think this command is the original one found in the cron job setup instructions.

Pleas…            
            
                in                     Cron job for scheduler and autoresponders
                Comment by Ben
                July 2019
            
        
    
    
                
            
                Update to the latest version of Sendy → https://sendy.co/get-updated

The latest version lets you download a CSV of emails that aren't imported including their reasons.
            
            
                in                     Reasons for why some emails aren't imported
                Comment by Ben
                July 2019
            
        
    
    
                
            
                Hi,

When you create or edit a campaign or autoresponder, you will find all available personalization tags you can use at the bottom of the page (see screenshot below):

Screenshot:  

T…            
            
                in                     Where can I find personalisation tags to use?
                Comment by Ben
                July 2019
            
        
    
    
                
            
                Hi,

You can edit the link in Sendy's MySQL database via phpmyadmin under the links table.

Best regards,

Ben
            
            
                in                     Editing an incorrect link
                Comment by Ben
                July 2019
            
        
    
    
                
            
                Hi,

Create one list for ‘Apple Juice’ and another for ‘Orange Juice’. Then setup an Autoresponder Drip Campaign for each list.

Then you’d need to create a landing page for both 'Apple Juice' and 'Orange Juice’ link clicks. Each la…            
            
                in                     Question about list segmentation
                Comment by Ben
                July 2019
            
        
    
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