Ben

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Hi,

You can use the ‘Exclude lists’ feature to exclude lists to send to.

For example if your ‘Paid users’ list also have free users that may be in the list, you can select the ‘Free users’ list to ‘exclude’ from the campaign. So y…

in New Brand or New List Comment by Ben August 2019
Hi,

The custom field type selection is for the 'type of data being stored', not the 'type of HTML form elements' you want to use.

Custom fields stores either "Text" or "Date". Text can be alphanumeric.

You can build your o…

in Custom Fields - dropdown, multiselect, radio buttons, checkbox, text area Comment by Ben August 2019
Hi,

If the reason for the emails not being imported is because the emails already exists in the list, then they really already exists in the list. Try creating a new list with 0 subscribers inside, then import your CSV and see if you get …

in Re-import email lists Comment by Ben August 2019
Hi,

If you want to include individualised content in your newsletter, use custom field tags.

Create custom fields for the list, then you'll store unique values in the custom field for each individual subscribers.

Then when…

in Personalized newsletter content via API call Comment by Ben August 2019
Hi,

This is to do with mod_security falsely triggering. Please see → in Save & Next Campaign 403 Forbidden error Comment by Ben August 2019
Hi,

You can create a custom domain to store 'States'. Then create segments that matches the state you want.

When you signup users to your list, if you use the 'subscribe' API, you …

in Add to list segment via POST Comment by Ben August 2019
Hi,

Thanks for choosing Sendy.
(Quote)
When an email is marked as 'Bounced' in Sendy, it is a 'Hard bounce'. Soft bounces won't show up in Sendy. They will be retried by Amazon a considerable number of times before they give up…

in I have several questions Comment by Ben July 2019
Hi Luke,
1. Change the folder name from /sendy/ to /email/
2. Change the APP_PATH in in Changing the installation directory Comment by Ben July 2019


    
                
            
                Hi,

Yes they can all be set:



Thanks.

Best regards,

Ben
            
            
                in                     Subscribe API question
                Comment by Ben
                July 2019
            
        
    
    
                
            
                Hi,

They can see their remaining limits at the ‘Define recipients’ page:



Best regards,

Ben
            
            
                in                     Can Sendy brands see count of emails sent on their dashboard
                Comment by Ben
                July 2019
            
        
    
    
                
            
                Hi,

You’d need to edit the CSS of that page if you want to change how it looks.

Alternatively, build your own subscribe form with Sendy’s ’subscribe’ API, then you can make it look…            
            
                in                     How to customize Sendy's default form?
                Comment by Ben
                July 2019
            
        
    
    
                
            
                Hi,

Only one email address can exist in any one list at anytime.

If the email address have multiple “codes”, create multiple custom fields to store them.

Thanks.

Best regards,

Ben
            
            
                in                     Allow duplicate emails in the same list?
                Comment by Ben
                July 2019
            
        
    
    
                
            
                Hi,

You'd need to install curl extension on your server.

Best regards,

Ben
            
            
                in                     Uncaught Error:  Call to undefined function curl_init()
                Comment by Ben
                July 2019
            
        
    
    
                
            
                Hi,

Give your colleagues the brand login credentials instead. When logged in as a 'Brand user', Sendy interface is white labeled with no mention of the word "Sendy".

To edit brand settings, click the 'pencil' icon button on the br…            
            
                in                     White label Sendy
                Comment by Ben
                July 2019
            
        
    
    
                
            
                Hi,

Please ensure that you have moved out of Amazon SES 'Sandbox mode' by requesting Amazon to raise your ‘SES daily sending limits’ → http://aws.amazon.com/ses/exte…            

            
                in                     Everything seems to be correct, but emails aren't being delivered.
                Comment by Ben
                July 2019
            
        
    
    
                
            
                Hi,

I see the word root in your cron job command, try removing it. I don't think this command is the original one found in the cron job setup instructions.

Pleas…            
            
                in                     Cron job for scheduler and autoresponders
                Comment by Ben
                July 2019
            
        
    
    
                
            
                Update to the latest version of Sendy → https://sendy.co/get-updated

The latest version lets you download a CSV of emails that aren't imported including their reasons.
            
            
                in                     Reasons for why some emails aren't imported
                Comment by Ben
                July 2019
            
        
    
    
                
            
                Hi,

When you create or edit a campaign or autoresponder, you will find all available personalization tags you can use at the bottom of the page (see screenshot below):

Screenshot:  

T…            
            
                in                     Where can I find personalisation tags to use?
                Comment by Ben
                July 2019
            
        
    
    
                
            
                Hi,

You can edit the link in Sendy's MySQL database via phpmyadmin under the links table.

Best regards,

Ben
            
            
                in                     Editing an incorrect link
                Comment by Ben
                July 2019
            
        
    
    
                
            
                Hi,

Create one list for ‘Apple Juice’ and another for ‘Orange Juice’. Then setup an Autoresponder Drip Campaign for each list.

Then you’d need to create a landing page for both 'Apple Juice' and 'Orange Juice’ link clicks. Each la…            
            
                in                     Question about list segmentation
                Comment by Ben
                July 2019
            
        
    
    
                
            
                Hi,

As you're using Ubuntu, please see → https://sendy.co/troubleshooting#ubuntu-opens-clicks-email-previews-not-working

…            
            
                in                     [Ubuntu] 500 error when viewing webversion of newsletter
                Comment by Ben
                July 2019
            
        
    
    
                
            
                Hi,

Please review the following pointers:

Please ensure that you have moved out of Amazon SES 'Sandbox mode' by requesting Amazon to raise your ‘SES daily sending limits’ → 
                in                     Campaigns sent but emails not received
                Comment by Ben
                June 2019
            
        
    
    
                
            
                Hi,

As part of email marketing's best practice, Sendy includes a List-unsubscribe header in each email sent. This 
            

                in                     Recipients receive unsubscribe message after campaign
                Comment by Ben
                June 2019
            

        

    

    
                
            
                Hi Laura,

Thanks, will consider that.

In the meantime, you can mouseover the campaign title to see when the scheduled campaign will send:



Best regards,

Ben
            
            
                in                     See when scheduled campaigns will be sent
                Comment by Ben
                June 2019
            
        
    
    
                
            
                Hi,

You can use the 'GDPR' feature to send this campaign.

Add the [reconsent] tag in your email's HTML wherever you want it to appear, for example:


            

                in                     How to run a re-consent campaign?
                Comment by Ben
                July 2019
            
        
    
    
                
            
                Hi,

Please check with your hosting provider if they restrict sending of emails via third party SMTP. Some hosting providers restricts sending emails via third party SMTP.
Please ensure your SMTP credentials are correct
…            
            
                in                     Sending emails via third party SMTP
                Comment by Ben
                June 2019
            
        
    
    
                
            
                Hi,

Please see the screenshot where the brand logo appears:

Screenshot:


Please ensure that your image file is 
                in                     Can't change brand logo
                Comment by Ben
                June 2019
            

        

    

    
                
            
                Hi,

To create Autoresponders in Sendy:

Go to 'View all lists' on the left sidebar
Select your desired list
Click 'Autoresponder' at the top right to setup Autoresponders for that list
Au…            

            
                in                     How to use other autoresponders other than drip campaigns?
                Comment by Ben
                June 2019
            
        

    

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