Ben

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Hi,

Please update to the latest version of Sendy → https://sendy.co/get-updated

Version 3.0.6 onwards allows you to use personalization and unsubscribe tags in the 'Thank y…

in Sending a thank you email, Name and Email not parsed Comment by Ben May 2018
Hi,

The subscribe API (https://sendy.co/api) allows you to pass a gdpr = in Is it possible to flag subscribers signed up via API key as GDPR? Comment by Ben May 2018

    
                
            
                Hi,

Yes. You can refer to the translation instructions here → https://sendy.co/translation

Best regards,

Ben
            
            
                in                     Translation un-subscription page
                Comment by Ben
                May 2018
            
        
    
    
                
            
                Hi,

You can use Zapier to create a Zap that adds a subscriber to another list when the same subscriber is added to one list.


                in                     Add subscriber from one list to another automatically
                Comment by Ben
                May 2018
            
        
    
    
                
            
                Hi,

You can use name, email or any custom field tags in URLs in your emails.

For example:

<a href="http://yourwebsite.com/form.html?name=[Name,fallback=]&emai…            
            
                in                     Custom field values in URLs
                Comment by Ben
                May 2018
            
        
    
    
                
            
                Hi,

A cron job is needed for Autoresponders to work.

Inside any lists, click on the 'Autoresponders' button at the top right and you'll be shown the cron job setup instructions:

Screenshot:

                in                     Cron job for autoresponder
                Comment by Ben
                May 2018
            
        
    
    
                
            
                Hi,

By default, if a subscriber unsubscribes using an unsubscribe link in a email campaign you send to them, they will be unsubscribed from 'ALL' lists within the brand.

This can be changed in the 'Unsubscribe settings' in list se…            
            
                in                     Understanding Brands
                Comment by Ben
                May 2018
            
        
    
    
                
            
                Hi,

There is no need to manually remove 'bounced', 'complaint' or 'unsubscribed' email address. Future campaigns and CSV imports will skip these email addresses.

Thanks.

Best regards,

Ben
            
            
                in                     Do I need to remove bounced email addresses from lists?
                Comment by Ben
                May 2018
            
        
    
    
                
            
                Hi,

There is no hard-coded re-consent link. Your newsletter can use the latest  [reconsent] tag. When your campaign is sent to your subscribers and they click it, they w…            
            
                in                     Actual link for GDPR re-consent?
                Comment by Ben
                May 2018
            
        
    
    
                
            
                Hi,

The reason why you’re unable to import these subscribers is because they are marked as ‘Unsubscribed’ in other list(s).

Do the following:

Change the ‘Unsubscribe’ settings in the list you’re importing into to ‘Onl…            
            
                in                     How to add on a list e-mails who are removed by mistake?
                Comment by Ben
                May 2018
            
        
    
    
                
            
                Hi,


(Quote)


Here's a list of reasons why some records aren't imported → https://sendy.co/troubleshooting#some-records-from-csv-not-imported
            

                in                     Not able to import all contact
                Comment by Ben
                May 2018
            
        
    
    
                
            
                Hi,


(Quote)


You can use Zapier for free.

Best regards,

Ben
            
            
                in                     New subscriber notifications and unsubscribe notifications
                Comment by Ben
                May 2018
            
        
    
    
                
            
                Hi,

You can use Zapier integration to easily achieve this → https://zapier.com/apps/sendy/integrations

Thanks.

Best regards,

Ben
            
            
                in                     New subscriber notifications and unsubscribe notifications
                Comment by Ben
                May 2018
            
        
    
    
                
            
                Hi,

There is no need to delete 'Bounced' email addresses. Same for 'Unsubscribed' or 'Marked as spam' email addresses.

If you delete them, Sendy will have no records of these statuses for the respectively email address(s).


            
                in                     Does Sendy track deleted emails?
                Comment by Ben
                May 2018
            
        
    
    
                
            
                Hi,

Please see → https://sendy.co/troubleshooting#login-page-reloads-without-error-message

Thanks.

Best regards,

…            
            
                in                     Login redirects back to login page
                Comment by Ben
                May 2018
            
        
    
    
                
            
                Hi,

I googled for this error and found this → https://stackoverflow.com/questions/10759334/headers-and-client-library-…            

            
                in                     Headers and client library minor version mismatch
                Comment by Ben
                May 2018
            
        
    
    
                
            
                Hi,


(Quote)


There are no options to automatically tag subscribers as GDPR if they signup through double opt-in. It's not a correct assumption for most.

If you're using the standard subscription forms, enable GDPR fields:

<…            
            
                in                     Automatically tag double opt-in subscribers as GDPR safe
                Comment by Ben
                May 2018
            
        
    
    
                
            
                Hi,


(Quote)


That's because you wrapped the [reconsent] tag in extra quotes.

<a href="“[reconsent]“…            
            
                in                     [reconsent] tag
                Comment by Ben
                May 2018
            
        
    
    
                
            
                Hi,

Update to the latest version → https://sendy.co/get-updated

The latest version supports the 'unsubscribe tag' in 'Goodbye emails'.

Best regards,

Ben
            
            
                in                     Pass the users email into the subscribed email
                Comment by Ben
                May 2018
            
        
    
    
                
            
                Hi,

In the latest version 3.0.8 you can create segments of a list by 'GDPR' status.

If you want to delete all non GDPR subscribers, create a condition that is 'gdpr not tagged'. Then export the CSV from the segment and use it to '…            
            
                in                     Delete Non GDPR subscribers
                Comment by Ben
                May 2018
            
        
    
    
                
            
                Hi,


(Quote)


Please update to the latest version of Sendy where these tags are supported in 'Thank you emails' → https://sendy.co/get-updated

Best regards,

Ben
            
            
                in                     Name and email tags not parsed for thank you emails
                Comment by Ben
                May 2018
            
        
    
    
                
            
                Version 3.0.8 now lets you segment by 'GDPR' status.

Change log:


Thanks.

Best regards,

Ben
            
            
                in                     Ability to segment based on GDPR status
                Comment by Ben
                May 2018
            
        
    
    
                
            
                Hi Tom,

The next update which will be released soon will give you the ability to segment by 'GDPR' status.

Thanks.

Best regards,

Ben
            
            
                in                     Ability to segment based on GDPR status
                Comment by Ben
                May 2018
            
        
    
    
                
            
                Hi,


(Quote)


It probably won't matter to "delivery". But it only make sense for both 'Plain text' and 'HTML' content to match.

Thanks.

Best regards,

Ben
            
            
                in                     Do I have to keep the Plain Text content the same as HTML for better delivery?
                Comment by Ben
                May 2018
            
        
    
    
                
            
                Hi,

If an email is sent to an invalid or non-existent email address, it will 'Bounce'. It will be part of the 'Bounced' tab in your subscribers list.


(Quote)


No the 'not open' list will not include 'Bounced' email addresses.
            

                in                     Where does the invalid email address go?
                Comment by Ben
                May 2018
            
        
    
    
                
            
                Hi,

Alternatively you can do the following:

Export the GDPR subscribers from your list, then import them into a 'new' list.
Then use the same CSV to mass unsubscribe from the list you've exported your CSV from.
…            
            
                in                     Segment for non GDPR tagged subscribers
                Comment by Ben
                May 2018
            
        
    
    
                
            
                Hi,

You'd need to send a re-permission campaign to ask to ask your subscribers to read your terms and privacy policy and re-optin if they did not signup to your list in a GDPR compliant manner.

Once they agree, then you can send e…            
            
                in                     Segment for non GDPR tagged subscribers
                Comment by Ben
                May 2018
            
        
    
    
                
            
                Hi,

I suggest re-uploading Sendy to make sure all necessary files are uploaded:

Download a copy of Sendy from https://sendy.co/get-updated with your license key (us…            
            
                in                     CSV import error
                Comment by Ben
                May 2018
            
        
    
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