Ben

test

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Hi,

The reason why you’re unable to import these subscribers is because they are marked as ‘Unsubscribed’ in other list(s).

Do the following:
1. Change the ‘Unsubscribe’ settings in the list you’re importing into to ‘Onl…
in How to add on a list e-mails who are removed by mistake? Comment by Ben May 2018
Hi,
(Quote)
Here's a list of reasons why some records aren't imported → https://sendy.co/troubleshooting#some-records-from-csv-not-imported
in Not able to import all contact Comment by Ben May 2018
Hi,
(Quote)
You can use Zapier for free.

Best regards,
Ben

in New subscriber notifications and unsubscribe notifications Comment by Ben May 2018
Hi,

You can use Zapier integration to easily achieve this → https://zapier.com/apps/sendy/integrations

Thanks.

Best regards,
Ben

in New subscriber notifications and unsubscribe notifications Comment by Ben May 2018
Hi,

There is no need to delete 'Bounced' email addresses. Same for 'Unsubscribed' or 'Marked as spam' email addresses.

If you delete them, Sendy will have no records of these statuses for the respectively email address(s).

in Does Sendy track deleted emails? Comment by Ben May 2018
Hi,

Please see → https://sendy.co/troubleshooting#login-page-reloads-without-error-message

Thanks.

Best regards,
…

in Login redirects back to login page Comment by Ben May 2018
Hi,

I googled for this error and found this → https://stackoverflow.com/questions/10759334/headers-and-client-library-…

in Headers and client library minor version mismatch Comment by Ben May 2018
Hi,
(Quote)
There are no options to automatically tag subscribers as GDPR if they signup through double opt-in. It's not a correct assumption for most.

If you're using the standard subscription forms, enable GDPR fields:
<…

in Automatically tag double opt-in subscribers as GDPR safe Comment by Ben May 2018
Hi,
(Quote)
That's because you wrapped the [reconsent] tag in extra quotes.
```
<a href="“[reconsent]“…            
```
in [reconsent] tag Comment by Ben May 2018
Hi,

Update to the latest version → https://sendy.co/get-updated

The latest version supports the 'unsubscribe tag' in 'Goodbye emails'.

Best regards,
Ben

in Pass the users email into the subscribed email Comment by Ben May 2018
Hi,

In the latest version 3.0.8 you can create segments of a list by 'GDPR' status.

If you want to delete all non GDPR subscribers, create a condition that is 'gdpr not tagged'. Then export the CSV from the segment and use it to '…

in Delete Non GDPR subscribers Comment by Ben May 2018
Hi,
(Quote)
Please update to the latest version of Sendy where these tags are supported in 'Thank you emails' → https://sendy.co/get-updated

Best regards,
Ben

in Name and email tags not parsed for thank you emails Comment by Ben May 2018
Version 3.0.8 now lets you segment by 'GDPR' status.

Change log:

Thanks.

Best regards,
Ben

in Ability to segment based on GDPR status Comment by Ben May 2018
Hi Tom,

The next update which will be released soon will give you the ability to segment by 'GDPR' status.

Thanks.

Best regards,
Ben

in Ability to segment based on GDPR status Comment by Ben May 2018
Hi,
(Quote)
It probably won't matter to "delivery". But it only make sense for both 'Plain text' and 'HTML' content to match.

Thanks.

Best regards,
Ben

in Do I have to keep the Plain Text content the same as HTML for better delivery? Comment by Ben May 2018
Hi,

If an email is sent to an invalid or non-existent email address, it will 'Bounce'. It will be part of the 'Bounced' tab in your subscribers list.
(Quote)
No the 'not open' list will not include 'Bounced' email addresses.
in Where does the invalid email address go? Comment by Ben May 2018
Hi,

Alternatively you can do the following:
1. Export the GDPR subscribers from your list, then import them into a 'new' list.
2. Then use the same CSV to mass unsubscribe from the list you've exported your CSV from.
in Segment for non GDPR tagged subscribers Comment by Ben May 2018
Hi,

You'd need to send a re-permission campaign to ask to ask your subscribers to read your terms and privacy policy and re-optin if they did not signup to your list in a GDPR compliant manner.

Once they agree, then you can send e…

in Segment for non GDPR tagged subscribers Comment by Ben May 2018
Hi,

I suggest re-uploading Sendy to make sure all necessary files are uploaded:
1. Download a copy of Sendy from https://sendy.co/get-updated with your license key (us…
in CSV import error Comment by Ben May 2018
Hi Ian,
(Quote)
That's because you are using a very outdated version of PHP, version 5.2.17:

Screenshot:

Contact your hosting support to update your PHP version to at…

in Campaign report's statistics is showing 0 open and 0 link clicks, and links aren't working Comment by Ben May 2018

Hi,

Your trackable link is redirecting to ‘localhost’. This is an issue with different PHP versions between your server and the 'command line’ version of PHP.

Change your cron job for scheduled.php to:

                in                     Campaign report's statistics is showing 0 open and 0 link clicks, and links aren't working
                Comment by Ben
                May 2018

Hi Ian,

Yes you're right, the cron job needs to be changed to reflect the correct path as well.

Thanks.

Best regards,
Ben

in How to rename the folder? Comment by Ben May 2018
Hi,

You can rename the folder to 'newsletter’. Just remember to change your APP_PATH in /includes/config.php to the updated Sendy installation URL.

Best regards,…

in How to rename the folder? Comment by Ben May 2018
Hi,

If you update to the latest version of Sendy, you can set a URL query string in your email campaigns (for eg. Google Analytic’s UTM parameters):

Screenshot:

Thanks.<…

in Google Analytics support? Comment by Ben May 2018
Hi,

Sendy supports usage of emojis both in the subject line or body of your email since version 2.0.8 → https://sendy.co/get-updated#208

You’d need to set in Emoji support in subject Comment by Ben April 2018


    
                
            
                Hi,

You need to wait for Amazon to approve your sending limit request first (1 business day) so that you are moved out of Amazon SES 'Sandbox' mode, then you can send emails to any email address.

Thanks.

Best regards,

            

                in                     Not sending
                Comment by Ben
                April 2018
            
        
    
    
                
            
                The new update 3.0.7 is released and it contains lots of GDPR features → https://sendy.co/get-updated
            
            
                in                     GDPR Compliance with existing data
                Comment by Ben
                April 2018
            
        
    
    
                
            
                Hi,

'Clicks' from any links in your email newsletter will be tracked and you can see them in the campaign report.

Thanks.

Best regards,

Ben
            
            
                in                     Link & tracking for a PDF in the 'Thank you email' message
                Comment by Ben
                April 2018
            
        
    
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