Ben

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Hi,

The main gist of the error is "info@ariahotels.gr not allowed to send as info@ariahotelsnews.gr". Please reach out to your SMTP provider regarding this error.

Thanks.

Best regards,
Ben

in SMTP settings error Comment by Ben August 2023
Hi,

You can't change the message. However, you have the option to set your own 'unsubscribe URL' in the list's settings. This allows you to redirect users to the specific 'unsubscribe URL' you have set after they unsubscribe.

Than…

in Change default unsubscribe message "You're unsubscribed." Comment by Ben August 2023
The autoresponders are not designed to send in less than one minute. If you want to send an email 'immediately' after a user subscribed, setup a 'Thank you email' in the list settings. For the rest of the emails that sends later, setup a series o…

in Faster Autoresponder Comment by Ben August 2023
Hi,

I googled for this error and found → https://stackoverflow.com/questions/17024036/what-causes-a-f…

in scheduled.php error Comment by Ben August 2023
Hi,

You can set your autoresponders.php cron job to run every hour. However, if you do that, you can only setup your Autoresponder emails to send at the hour. For example, 1 hour after, 2 hours after, 5 hours after. And not 4 minutes afte…

in Cron Jobs Strato (triggering only every hour) Comment by Ben August 2023
Hi,

Change the send rate applies for new campaigns only, not existing ones.

Thanks.

Best regards,
Ben

in Update send rate while a campaign is running Comment by Ben August 2023
You can create a segment of the list with email addresses that contains 'woofwoof.com'. Then send emails campaigns to this segment.

in Adding all emails in a domain to a list Comment by Ben August 2023
Sorry but I don't understand that. Can you explain in more details?

You can bulk import subscribers into a list with a CSV file.

Best regards,
Ben

in Adding all emails in a domain to a list Comment by Ben August 2023
Hi,

This may have to do with mod_security falsely triggering. Please see →
in Broken link checker hanging up on valid website Comment by Ben August 2023
Hi,

Sendy is web app. You access it via a web browser. Therefore, you can access Sendy on a web browser either on a desktop or laptop, it doesn't matter.

Thanks.

Best regards,
Ben

in Question about using Sendy on a different device Comment by Ben July 2023
Hi,

When you are at the ‘Define recipients’ page, you will see the cron job setup instructions in a yellow box at the bottom:

Screenshot:
in Cron job setup Comment by Ben July 2023
Hi,
(Quote)
Yes.

Thanks.

Best regards,
Ben

in CSV files after upload Comment by Ben July 2023
Hi,

Sendy provides you with a 'subscribe form HTML code' and a 'ready-to-use subscription page URL' you can embed or link it anywhere on your website.
1. Go to 'View all lists' on the left sidebar
2. Select your desired li…
in How to create a subscription form? Comment by Ben July 2023
Hi,

When you create or edit an Autoresponder email, you have the option to attach a file:

Screenshot:

Thanks.

…

in How to attach files in Autoresponder email? Comment by Ben July 2023
Hi,

Your server clock may be out of sync with NTP.

Please sync your server's clock with NTP by running the following command via SSH:

sudo /usr/sbin/ntpdate 0.n…
in Error: SignatureDoesNotMatch Comment by Ben June 2023


    
                
            
                Hi,

Please ensure you've granted FULL privileges to the MySQL database user for your MySQL database, so that Sendy can create any new and necessary columns in new updates.

Run the following queries and your issue should be resolve…            
            
                in                     Missing Database fields after update
                Comment by Ben
                May 2023
            
        
    
    
                
            
                Hi,

Your compatibility checklist says gettext is not installed. The ‘installed’ or ‘not installed’ status is retrieved directly from your server. If it says that 
            

                in                     Gettext issue
                Comment by Ben
                May 2023
            

        

    

    
                
            
                Hi,

One of your browser extension is inserting code into the WYSIWYG editor when you were editing your email (for example, ‘Grammarly', ‘Ad Blocker Ultimate', 'Adguard Adblocker', 'MetaMask', 'Microsoft Editor' browser extensions are know…            
            
                in                     300+ lines of CSS ??
                Comment by Ben
                June 2023
            
        
    
    
                
            
                Hi,

Click the 'Resubscribe' button to resubscribe a user.



Best regards,

Ben
            
            
                in                     Resubscribe an unsubscribed user
                Comment by Ben
                July 2023
            
        
    
    
                
            
                Hi,

There's no need to remove email addresses that are flagged as ‘Unsubscribed’, ‘Bounced’ or ‘Marked as spam'. 

Please do not delete them.

Leave them in the list so that Sendy knows never to send these email addresses an…            
            
                in                     Regarding the spam, unsubscribed & bounced emails
                Comment by Ben
                July 2023
            
        
    
    
                
            
                Hi,

If your custom field's name is 'code', the tag to use in the body of your email is [code,fallback=]. Not [code] or [[code]].

In the custom field page, the co…            
            
                in                     Using custom variables in the body of email
                Comment by Ben
                July 2023
            
        
    
    
                
            
                Visit the 'Rules' section and delete any rule that sends an email when a subscriber signs up to a list.

Screenshot:


Best regar…            
            
                in                     How to disable new subscriber email notifications
                Comment by Ben
                July 2023
            
        
    
    
                
            
                Hi,

Here's Amazon's docs on verifying DKIM → https://docs.aws.amazon.com/ses/latest/dg/send-email-authentication-dkim-easy.html
            

                in                     SPF Pass but DKIM fails
                Comment by Ben
                July 2023
            
        
    
    
                
            
                Hi,

Please review the following pointers:

Please check that you have verified your 'From email' or its domain in your Amazon SES console

            
                in                     Campaigns not sending
                Comment by Ben
                July 2023
            
        
    
    
                
            
                Hi,

Edit the brand's settings.
Click the 'Miscellaneous' tab
Look under 'No. of rows to show in campaigns, reports, lists and rules'


Thanks.

Bes…            
            
                in                     How to show more list per page
                Comment by Ben
                July 2023
            
        
    
    
                
            
                Hi,

One of your browser extension is inserting code into the WYSIWYG editor when you were editing your email (for example, ‘Grammarly', ‘Ad Blocker Ultimate', 'Adguard Adblocker', 'MetaMask', 'Microsoft Editor' browser extensions are know…            
            
                in                     Code being inserted into campaigns
                Comment by Ben
                June 2023
            
        
    
    
                
            
                Hi,

You might need to use the full path to php in your cron job command.

When you're at the cron job setup page in your cPanel, there are instructions at the top…            
            
                in                     Update on problem for sending campaign stuck in preparing to send ...
                Comment by Ben
                June 2023
            
        
    
    
                
            
                Hi,

You can create an 'On unsubscribe' 'Rule' that calls a webhook to a script that subscribes the user to 'List Y' via the subscribe API.


            

                in                     How to unsubscribe users from multiple lists?
                Comment by Ben
                June 2023
            
        
    
    
                
            
                Hi,

Yes. You can pass custom fields into subscribe API calls. Please see screenshot below taken from the API docs:
…            
            
                in                     Send custom fields to API calls?
                Comment by Ben
                June 2023
            
        
    
    
                
            
                Hi,

Visit Amazon SNS console » Subscriptions page
See if your ‘Subscription ARN' says 'pending confirmation'
<…            
            
                in                     Bounced emails not reflecting in Sendy
                Comment by Ben
                May 2023
            
        
    
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