Ben
Ben
Comments
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Hi,
No there isn't any delay for opens or clicks tracking.
Please ensure the .htaccess file in your Sendy directory is Sendy's original .htaccess file and it is not modified.
You can download Sendy from in Reports / Opens / Is there a delay for opened and unopened stats? Comment by Ben April 2023
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Hi,
As you are using Ubuntu OS for your server, please see → https://sendy.co/troubleshooting#ubuntu-opens-clicks-email-previews-not-…
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Hi,
This is likely due to some columns not being created.
Login to your MySQL database directly via phpmyadmin or any other method you like, then run the following MySQL queries:
Hi,
This is likely due to some columns not being created.
Login to your MySQL database directly via phpmyadmin or any other method you like, then run the following MySQL queries:
@dmdotco From Sendy 6.x and above, Sendy supports bounces and complaints handling with Sendgrid out of the box.
As per our email conversation:
In your cPanel, it says you need to use the full path to
php
, like so/usr/l…
Hi,
You don't need to worry. If an email address exists in multiple lists and you send a campaign to multiple lists, Sendy will only send one email to the email address.
Thanks.
Best regards,
BenHi,
Set your list to 'Single opt-in' instead of 'Double opt-in':
To access list settings:
- Go to 'View all lists' on the left sidebar
- Click the pencil icon on …
Hi,
(Quote)Do you mean 'Double opt-out'? Which means when a subscriber clicks unsubscribe in your email, they will receive another email with a confirmation link to unsubscribe?
If so, you can set your list’s ‘Unsubscribe sett…
Hi,
If your CSV import is stuck at 0%, please see → https://sendy.co/troubleshooting#csv-import-stuck-at-0-percent
Thanks.
Best re…
Hi,
You can update Sendy from any version to the latest version. You will not lose any data.
Thanks.
Best regards,
BenHi,
If the subscribers are imported via CSV, they will not receive any of your autoresponders.
If the subscribers are added via Sendy's subscribe form or the 'subscribe' API and if they are already on the list for more than 30 day…
Hi,
You can only track email activity in campaign reports when email campaigns are sent via Sendy.
Thanks.
Best regards,
BenHi,
Did you format your CSV with a column for 'city'? When you're at the define recipients page, you can download a sample CSV that shows you how your CSV should be formatted.
Best…
Hi,
- Please ensure your cron job for
autoresponders.php
is set to run every 1 minute (not anything more) - Please ensure that you have ‘Enabled’ your autoresp…
Hi,
Please see → https://sendy.co/troubleshooting#login-page-reloads-without-error-message
Best regards,
BenHi,
Try raising your server's
memory_limit
in your php.ini to a larger number so that Sendy can use more server resources to perform the bulk operation.Thanks.<…
Hi,
Please check that you have 'Track clicks' set to 'Yes' when you're creating / editing your campaign:
B…
Hi,
Your version of Sendy is extremely outdated.
Amazon had discontinued their old V3 API in 2020 in favor of the latest V4 API ( in Error: InvalidClientTokenId Comment by Ben December 2022
Hi,
I've just checked the code and the API scripts are not using the deprecated short() functions anymore.
I've also done a test for
Subscription status
andHi,
One of your browser extension is inserting code into the WYSIWYG editor when you were editing your email campaign (for example, ‘Grammarly’, ‘Ad Blocker Ultimate’, 'Adguard Adblocker', ‘MetaMask‘, 'Microsoft Editor' browser extensions…
Hi,
It may be the list cleaning service you're using that's not doing its job well.
I use https://neverbounce.com will great success.
There are many others you can expl…
Hi,
As part of email marketing's best practice, Sendy includes a
List-unsubscribe
header in each email sent. ThisHi,
(Quote)The order of columns matter. Follow the CSV format example as shown on-screen when formatting your CSV file for import.
Thanks.
Best regards,
BenHi,
(Quote)Remove the trailing slash from the APP_PATH in
/includes/config.php
:Hi,
(Quote)Use the 'Search all lists' function to search ALL lists in the brand of this email address, see if it is marked as 'Unsubscribed / Bounced /Marked as spam'.
Hi,
Added via 'App interface' means the subscriber was imported in Sendy. Not imported via an API.
Best regards,
Ben