Ben

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Hi,

Please see → https://sendy.co/troubleshooting#csv-import-stuck-at-0-percent

Thanks.

Best regards,
Ben

in Can't import Lists Comment by Ben June 2023
Hi,

To utilize a webhook, you must create a script that performs a desired action. One possible use case is to add a user to a different database when they subscribe to your list. Once the script is written, it can be uploaded to a server…

in How to run a webhook? Comment by Ben May 2023
Hi,

The only maintenance is updating Sendy to the latest version whenever there is a new one.

Thanks.

Best regards,
Ben

in After sendy is set up, what has to be done for maintenance? Comment by Ben May 2023
Hi,
1. Visit Amazon SNS console » Subscriptions page
2. See if your ‘Subscription ARN' says 'pending confirmation'
<…
in Client is getting bounce notifications but Sendy is showing Zero bounces in the reports Comment by Ben May 2023
Hi,

Please ensure your cron job for autoresponders.php is set to run every 1 minute (not anything more)

Thanks.

Best regards,
Ben

in Autoresponder only being sent to some emails and not all when a user subscribes. Comment by Ben May 2023
Hi,

Switch to the pure HTML editor, then paste in your HTML:

Screenshot:

Sendy sends your newsletter exactly as your HTML/CSS…

in \ or "" sign in Sendy editor Comment by Ben April 2023
Hi,

Here's a long running list of what other Sendy users are using to host their Sendy installations → https://sendy.co/forum/disc…

in Which VPS should I switch to? Comment by Ben April 2023
Hi,

You can create a 'Drip campaign' Autoresponder that has multiple emails that are sent at time intervals you set.

To create Autoresponders in Sendy:
1. Go to 'View all lists' on the left sidebar
2. Select your d…
in Multiple emails in the same Drip campaign Autoresponder? Comment by Ben April 2023
Hi,

No there isn't any delay for opens or clicks tracking.

Please ensure the .htaccess file in your Sendy directory is Sendy's original .htaccess file and it is not modified.

You can download Sendy from in Reports / Opens / Is there a delay for opened and unopened stats? Comment by Ben April 2023
Hi,

As you are using Ubuntu OS for your server, please see → https://sendy.co/troubleshooting#ubuntu-opens-clicks-email-previews-not-…

in Can not track clicks Comment by Ben April 2023

Hi,

This is likely due to some columns not being created.

            
                in                     Subscriber lists not visible
                Comment by Ben
                April 2023

Hi,

This is likely due to some columns not being created.

            
                in                     New Server and Sendy Update, Where are my contacts?
                Comment by Ben
                April 2023

@dmdotco From Sendy 6.x and above, Sendy supports bounces and complaints handling with Sendgrid out of the box.

in Elastic Email vs SendGrid vs MailJet Comment by Ben April 2023
As per our email conversation:

In your cPanel, it says you need to use the full path to php, like so /usr/l…
in Autoresponder not working Comment by Ben April 2023


    
                
            
                Hi,

You don't need to worry. If an email address exists in multiple lists and you send a campaign to multiple lists, Sendy will only send one email to the email address.

Thanks.

Best regards,

Ben
            
            
                in                     Do I need to worry about duplicates when same email is in multiple subscriber lists
                Comment by Ben
                March 2023
            
        
    
    
                
            
                Hi,

Set your list to 'Single opt-in' instead of 'Double opt-in':



To access list settings:

Go to 'View all lists' on the left sidebar
Click the pencil icon on …            
            
                in                     Status  unconfirmed when importing from Shopify
                Comment by Ben
                March 2023
            
        
    
    
                
            
                Hi,


(Quote)


Do you mean 'Double opt-out'? Which means when a subscriber clicks unsubscribe in your email, they will receive another email with a confirmation link to unsubscribe?

If so, you can set your list’s ‘Unsubscribe sett…            
            
                in                     How to set up two-factor unsubscribe?
                Comment by Ben
                March 2023
            
        
    
    
                
            
                Hi,

If your CSV import is stuck at 0%, please see → https://sendy.co/troubleshooting#csv-import-stuck-at-0-percent

Thanks.

Best re…            
            
                in                     Complete contact list isn't importing and the uploading status kept buffering
                Comment by Ben
                March 2023
            
        
    
    
                
            
                Hi,

You can update Sendy from any version to the latest version. You will not lose any data.

Thanks.

Best regards,

Ben
            
            
                in                     Updating Sendy - Will the install lose any info?
                Comment by Ben
                March 2023
            
        
    
    
                
            
                Hi,

If the subscribers are imported via CSV, they will not receive any of your autoresponders.

If the subscribers are added via Sendy's subscribe form or the 'subscribe' API and if they are already on the list for more than 30 day…            
            
                in                     Adding Autoresponder to an already existing list
                Comment by Ben
                February 2023
            
        
    
    
                
            
                Hi,

You can only track email activity in campaign reports when email campaigns are sent via Sendy.

Thanks.

Best regards,

Ben
            
            
                in                     If I sent an email only through ses without using sendy, will sendy track the email?
                Comment by Ben
                February 2023
            
        
    
    
                
            
                Hi,

Did you format your CSV with a column for 'city'? When you're at the define recipients page, you can download a sample CSV that shows you how your CSV should be formatted.



Best…            
            
                in                     Custom Field of [city] not being imported by Sendy
                Comment by Ben
                February 2023
            
        
    
    
                
            
                Hi,

Please ensure your cron job for autoresponders.php is set to run every 1 minute (not anything more)
Please ensure that you have ‘Enabled’ your autoresp…            
            
                in                     Sendy autoresponders not going out
                Comment by Ben
                January 2023
            
        
    
    
                
            
                Hi,

Please see → https://sendy.co/troubleshooting#login-page-reloads-without-error-message

Best regards,

Ben
            
            
                in                     Cannot Login
                Comment by Ben
                January 2023
            
        
    
    
                
            
                Hi,

Try raising your server's memory_limit in your php.ini to a larger number so that Sendy can use more server resources to perform the bulk operation.

Thanks.<…            
            
                in                     504 Gateway Error while choosing multiple lists
                Comment by Ben
                December 2022
            
        
    
    
                
            
                Hi,

Please check that you have 'Track clicks' set to 'Yes' when you're creating / editing your campaign:

Screenshot:


B…            
            
                in                     Click tracking isn't working
                Comment by Ben
                December 2022
            
        
    
    
                
            
                Hi,

Your version of Sendy is extremely outdated.

Amazon had discontinued their old V3 API in 2020 in favor of the latest V4 API (
                in                     Error: InvalidClientTokenId
                Comment by Ben
                December 2022
            
        
    
    
                
            
                Hi,

I've just checked the code and the API scripts are not using the deprecated short() functions anymore.

I've also done a test for Subscription status and 
            

                in                     active-subscriber-info api call broken with v6?
                Comment by Ben
                January 2023
            
        
    
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