Comments

• Hi,

  All links in Sendy are converted into 'trackable links' so that 'clicks' can be tracked and tabulated in the campaign report. Sendy already has it's own unsubscribe function you can use, e.g.:

  in Unsubscribe tag of third party SMTP service not working Comment by Ben August 2016

• Hi,

  If you meant the cron job for scheduled.php, please only set it to run every 5 mins as per the cron job setup instructions (not anything less). Setting it any more f…

  in Can I set the cron job more frequently? Comment by Ben August 2016

• Hi,

  Edit the brand's settings to change the 'From email':

  Screenshot:
  

  Best regards,
  Ben

  in Default 'From email' for campaigns Comment by Ben August 2016

• Hi,

  Just remove the old SNS topics and subscriptions. Sendy will then create the new SNS topics and subscriptions automatically.

  Thanks.

  Best regards,
  Ben

  in What to do with SNS when migrating Comment by Ben August 2016

• Hi,

  Enabling double opt-in is a good solution. Alternatively build your own subscription form (with Sendy's API) that uses some sort of CAPTCHA so that spam bots cannot sign up.

  Th…

  in Getting spam bot signups recently Comment by Ben August 2016

• Hi,

  I checked your HTML code and found the issue.

  The 'style' code in the 'img' tags are wrapped in ” instead of

  in Image links being stripped out Comment by Ben August 2016

• Hi,

  I checked the campaign 'Commercial Building in San Antonio for Sale or Lease' and it looks exactly like it should https://s3.amazonaws.com/destroym…

  in Image links being stripped out Comment by Ben August 2016

• Hi,

  Please send me your Sendy URL, email and password so I can check.

  Best regards,
  Ben

  in Image links being stripped out Comment by Ben August 2016

• Hi,

  This is unusual. Try editing/saving your newsletter in another browser without any browser extensions?

  Best regards,
  Ben

  in Image links being stripped out Comment by Ben August 2016

• Hi,

  You need to include the fallback= in your tags.

  [servername] will not work.

  It m…

  in Substitute params in URL Comment by Ben August 2016

• Hi,

  (Quote)

  Your client can change his password in 'Settings' https://your_sendy_installation_url/settings

  Thanks.

  Best regards,
  Ben

  in Manually set client password Comment by Ben August 2016

• Hi,

  Please see point number 5 of → https://sendy.co/troubleshooting#unlicensed-domain-error

  Thanks.

  Best regards,
  Ben

  in Outgoing connections blocked Comment by Ben August 2016

• Please contact your hosting support to check your cron job.

  in Problem with cron job on cpanel Comment by Ben August 2016

• Hi,

  Try changing your cron job command to:

  /usr/bin/php /home/km0sch0/public_html/mailmanager/scheduled.php

  instead of:

  in Problem with cron job on cpanel Comment by Ben August 2016

• Hi,

  Please ensure that the cron job for scheduled.php is set to run "every 5 mins" as per the official cron job setup instructions, not anything more or anything less th…

  in Problem with cron job on cpanel Comment by Ben July 2016

• Hi,

  Please see the latest update (http://sendy.co/get-updated):

  Screenshot:
  

  Thanks.

  Best regards,
  Ben

  in Bounce type 'Undetermined' Comment by Ben July 2016

• Hi,

  Thanks for letting me know, I will look into this.

  Best regards,
  Ben

  in Bounce type 'Undetermined' Comment by Ben July 2016

• Hi,

  (Quote)

  Yes that's normal.

  Thanks.

  Best regards,
  Ben

  in Emails not sending via SMTP Comment by Ben July 2016

• Hi,

  There's no "Resubscribe tag". However when a user clicks the unsubscribe link, the resulting page gives them an option to 'Resubscribe'.

  Thanks.

  Best regards,
  Ben

  in Resubscribe tag? Comment by Ben July 2016

• Hi,

  Sendy has a 'subscribe' API you can use to subscribe users programmatically → https://sendy.co/api

  Thanks.

  Best regards,
  Ben

  in Import Facebook Lead Ads Comment by Ben July 2016

• Hi,

  Can you ensure that your CSV is in UTF8 encoding.

  Thanks.

  Best regards,
  Ben

  in Special Characters - Importing Comment by Ben July 2016

• Hi,

  (Quote)

  It's there, please see the screenshot below:

  Screenshot:
  

  Best regards,
  Ben

  in Subscribe form? Comment by Ben July 2016

• Hi,

  Try re-doing Step 5 of the Get Started Guide again → https://sendy.co/get-started

  Thanks.

  Best regards,
  Ben

  in Getting SignatureDoesNotMatch error Comment by Ben July 2016

• Hi,

  If you attempted to verify DKIM for your domain but did not add the 3 CNAMEs as instructed on screen, your DKIM for the domain will fail to verify.

  Here's a simple solution:

  1. Delete the verified domain
  2. The…

  in Received an email regarding failure to verify DKIM Comment by Ben July 2016

• Hi,

  (Quote)

  There's nothing you need to do with Amazon SNS topics or subscriptions after updating to the latest version of Sendy. Amazon SNS topics and subscriptions setup are now automatic in the latest version.

  Thanks.

  <…

  in Migrating Sendy to a new host & domain (How it affects AWS)? Comment by Ben July 2016

• Hi,

  You can check out the following online tools:

  https://neverbounce.com
  http://www.email-checker.com
  

  in What tool or software can I use to mass validate email addresses? Comment by Ben July 2016

• Hi,

  You can export a CSV of all subscribers who opened that campaign:

  

  Thanks.

  Best regards,
  Ben

  in More than 10 e-mails opened, bounced, etc... Comment by Ben July 2016
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