Ben

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Hi,

Thanks for letting me know, I will look into this.

Best regards,
Ben

in Bounce type 'Undetermined' Comment by Ben July 2016
Hi,
(Quote)
Yes that's normal.

Thanks.

Best regards,
Ben

in Emails not sending via SMTP Comment by Ben July 2016
Hi,

There's no "Resubscribe tag". However when a user clicks the unsubscribe link, the resulting page gives them an option to 'Resubscribe'.

Thanks.

Best regards,
Ben

in Resubscribe tag? Comment by Ben July 2016
Hi,

Sendy has a 'subscribe' API you can use to subscribe users programmatically → https://sendy.co/api

Thanks.

Best regards,
Ben

in Import Facebook Lead Ads Comment by Ben July 2016
Hi,

Can you ensure that your CSV is in UTF8 encoding.

Thanks.

Best regards,
Ben

in Special Characters - Importing Comment by Ben July 2016
Hi,
(Quote)
It's there, please see the screenshot below:

Screenshot:

Best regards,
Ben

in Subscribe form? Comment by Ben July 2016
Hi,

Try re-doing Step 5 of the Get Started Guide again → https://sendy.co/get-started

Thanks.

Best regards,
Ben

in Getting SignatureDoesNotMatch error Comment by Ben July 2016
Hi,

If you attempted to verify DKIM for your domain but did not add the 3 CNAMEs as instructed on screen, your DKIM for the domain will fail to verify.

Here's a simple solution:
1. Delete the verified domain
2. The…
in Received an email regarding failure to verify DKIM Comment by Ben July 2016
Hi,
(Quote)
There's nothing you need to do with Amazon SNS topics or subscriptions after updating to the latest version of Sendy. Amazon SNS topics and subscriptions setup are now automatic in the latest version.

Thanks.
<…

in Migrating Sendy to a new host & domain (How it affects AWS)? Comment by Ben July 2016
Hi,

You can check out the following online tools:

https://neverbounce.com
http://www.email-checker.com

in What tool or software can I use to mass validate email addresses? Comment by Ben July 2016
Hi,

You can export a CSV of all subscribers who opened that campaign:

Thanks.

Best regards,
Ben

in More than 10 e-mails opened, bounced, etc... Comment by Ben July 2016
Hi,

Steps 7 & 8 are no longer needed once you update to the latest version 2.1.0.

Thanks.

Best regards,
Ben

in Where are steps 7 & 8 in the Get Started Guide? Comment by Ben July 2016
Hi,
(Quote)
Because they opened your email but did not "turn on images" when viewing your email.

Images must be turned on when opening the email, then opens can be tracked. This is the same for all email marketing platforms all…

in How are 'opens' tracked? Comment by Ben June 2016
Hi,

Google for "How to type emojis on mac" if you're on a Mac or "How to type emojis on windows" if you're on Windows. You'll find the instructions you need.

Thanks.

Best regards,
Ben

in Emoji in Sendy Comment by Ben June 2016
Hi,

It is not compulsory to verify domains. Just verify the 'email' will do. You can ignore that note.

Thanks.

Best regards,
Ben

in Is verifying a domain compulsory in Amazon SES console? Comment by Ben July 2016
Thanks for letting me know and thank YOU for using Sendy!

in Upgrading from http to https Comment by Ben June 2016
Hi,
(Quote)
You'd need to delete the SNS subscriptions that has the 'http' endpoints and re-add new SNS subscriptions with 'https' endpoints for both 'bounces' and 'complaints' topics.

Thanks.

Best regards,
Ben
in Upgrading from http to https Comment by Ben June 2016
Hi,

Yes, you have already attached AmazonSESFullAccess to your IAM credentials.
Now you need to attach in Error message on Policy (AmazonSNSFullAccess) Comment by Ben June 2016


    
                
            
                Hi,

One of your browser extension is likely adding these code into the editor when you were composing your email.

Disable all extensions in your browser as one of your browser extension is inserting redundant code into the WY…            
            
                in                     Why do I have this code in my emails? url(data:image/png;base64
                Comment by Ben
                June 2016
            
        
    
    
                
            
                Hi,

I searched for this PayPal error and found → https://wordpress.org/support/topic/plugin-eshop-paypa…            

            
                in                     PayPal error
                Comment by Ben
                June 2016
            
        
    
    
                
            
                Hi,

Firstly, you need to login to Sendy as the 'Main user', not 'Brand user'. Then go to 'Settings'. You'll see your API key on the right.



Your Sendy 'main user' is the email/passwo…            
            
                in                     Can't find Sendy API key
                Comment by Ben
                June 2016
            
        
    
    
                
            
                Hi,

There's no settings for the admin/owner of Sendy to receive an email each time a subscriber unsubscribes. But you can view all 'unsubscribes' in the campaign report. You can also export a CSV of everyone who 'unsubscribed' from the ca…            
            
                in                     Unsubscribe notification email
                Comment by Ben
                June 2016
            
        
    
    
                
            
                Glad to hear you resolved it.  Thanks for sharing.
            
            
                in                     Campaign sent to 0 recipients (Ubuntu & PHP 7)
                Comment by Ben
                June 2016
            
        
    
    
                
            
                Can you please remove ONLY_FULL_GROUP_BY from the list?
            
            
                in                     Campaign sent to 0 recipients (Ubuntu & PHP 7)
                Comment by Ben
                June 2016
            
        
    
    
                
            
                Sendy is tested and works on PHP 7.

Can you please login to MySQL via SSH, then run select @@sql_mode; and let me know what's the result?
            
            
                in                     Campaign sent to 0 recipients (Ubuntu & PHP 7)
                Comment by Ben
                June 2016
            
        
    
    
                
            
                Hi,

Click 'Export all subscribers' button when inside a list in Sendy to export a CSV:

Screenshot:


Thanks.

Best regards,

Ben
            
            
                in                     Exporting subscribers
                Comment by Ben
                May 2016
            
        
    
    
                
            
                Hi,


(Quote)


This is normal and intentional behaviour. "Email Feedback Forwarding" is disabled by Sendy intentionally so that you won't receive an email every time an email 'bounced'. 'Bounced' emails are recorded in the appropriate lis…            
            
                in                     SES Email Feedback Forwarding gets disabled in AWS after I send a campaign
                Comment by Ben
                May 2016
            
        
    
    
                
            
                Hi,

Try re-uploading Sendy:

Download a copy of Sendy from http://sendy.co/get-updated with your license key (use the form at the top left of the page to download Sen…            
            
                in                     Can't save list settings
                Comment by Ben
                May 2016
            
        
    
    
                
            
                Hi,

It's not about "Timezone", the error message says your server clock may be out of sync with NTP and it has nothing to do with the server's "Timezone".

To ensure your server clock is in sync with NTP, contact your host to sync …            
            
                in                     Amazon SES quota showing zeros
                Comment by Ben
                May 2016
            
        
    
    
                
            
                Sendy version 2.0 and up now supports Google Analytics natively. Custom modification of code is no longer needed.



Best regards,

Ben
            
            
                in                     Automatic tagging for Google Analytics
                Comment by Ben
                May 2016
            
        
    
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