Ben

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Hi,

It's not about "Timezone", the error message says your server clock may be out of sync with NTP and it has nothing to do with the server's "Timezone".

To ensure your server clock is in sync with NTP, contact your host to sync …

in Amazon SES quota showing zeros Comment by Ben May 2016
Sendy version 2.0 and up now supports Google Analytics natively. Custom modification of code is no longer needed.

Best regards,
Ben

in Automatic tagging for Google Analytics Comment by Ben May 2016
Hi,

Use Google's URL builder (https://support.google.com/analytics/answer/1033867?hl=en) to build the query string:

Copy the query string:

in How do I integrate Google Analytics with Sendy? Comment by Ben May 2016
Hi,

Visit http://your_sendy_installation_url/reset-cron.php to reset cron job statuses in the database. Then you'll see the cron job setup instructions again.<…

in How to make the cron instructions reappear? Comment by Ben May 2016
Hi,
(Quote)
Sendy has a 'Subscribe' API you can use to signup users programmatically to any list → https://sendy.co/api

Best regards,
Ben

in How to import emails programmatically? Comment by Ben May 2016
You need to populate the fallback= with something. If the subscriber does not have a name in their records, the fal…
in Custom fields doesn't work Comment by Ben May 2016


    
                
            
                Hi,

What is the exact name personalisation you used? Is it [Name] or [Name,fallback=]?

Also,…            
            
                in                     Custom fields doesn't work
                Comment by Ben
                May 2016
            
        
    
    
                
            
                Hi,

Use the 'Forgot password' function in the login page to reset your password. If you don't receive the password reset email, please see https://sendy.co/troubles…            

            
                in                     Can't login to sendy
                Comment by Ben
                April 2016
            
        
    
    
                
            
                Hi,

Duplicate your sent campaign and you'll get a draft. You can then edit the draft and see your email's HTML code.

Best regards,

Ben
            
            
                in                     How do I review the HTML/CSS code for a sent campaign?
                Comment by Ben
                April 2016
            
        
    
    
                
            
                Hi,

You can use the 'Print' function on your browser to save the campaign report as a PDF, then send it to your clients. The campaign report has a print CSS so it'll format nicely as a PDF.

Best regards,

Ben
            
            
                in                     Add 'export' to Excel or PDF for reports
                Comment by Ben
                April 2016
            
        
    
    
                
            
                Hi,

Sendy does not add these CSS into the WYSIWYG editor. One of your browser extension adding code into the editor.

Disable all extensions in your browser as one of your browser extension is inserting redundant code into the…            
            
                in                     Does Sendy automatically insert CSS into my emails?
                Comment by Ben
                April 2016
            
        
    
    
                
            
                
(Quote)


No, click tracking is not dependant on whether "images are turned on".
            
            
                in                     Should I delete "sleeping" subscribers to keep my deliverability up?
                Comment by Ben
                April 2016
            
        
    
    
                
            
                Hi,


(Quote)


No, not at all. In fact if you delete subscribers who didn't open for a period of time, you may be deleting subscribers who may be reading your email but without 'images turned on' in their email client.

A lot of us…            
            
                in                     Should I delete "sleeping" subscribers to keep my deliverability up?
                Comment by Ben
                April 2016
            
        
    
    
                
            
                Thanks for sharing. 
            
            
                in                     Auto Subscribe On WordPress Registration
                Comment by Ben
                April 2016
            
        
    
    
                
            
                Hi,


(Quote)


Sendy sends 'Multi-part' emails, just like all other email sending platforms.

"Multi-part" email means the email contains two parts, one HTML and the other Plain Text.

If the recipient's email client support…            
            
                in                     How to use 'Plain text' message?
                Comment by Ben
                April 2016
            
        
    
    
                
            
                @tsehested Amazon SES still does not support base64 encoded images at this time though.

UPDATE

Amazon now supports base64 encoded images (…            
            
                in                     Inline Images / Embedded Images
                Comment by Ben
                April 2016
            
        
    
    
                
            
                Hi,

A lot of users are using Sendy on Bluehost. I have personally installed Sendy on Bluehost as a part of my installation service several times and there are no issues with displaying of Amazon SES quotas.

Please check that you a…            
            
                in                     Is anyone using Sendy with Bluehost?
                Comment by Ben
                April 2016
            
        
    
    
                
            
                Hi,


(Quote)


They will only stop receiving emails from within the Brand itself.

Thanks.

Best regards,

Ben
            
            
                in                     Complaints handling for multiple brands
                Comment by Ben
                April 2016
            
        
    
    
                
            
                Hi,


(Quote)


Your client's login's email address has to be verified at your Amazon SES console otherwise the 'forgot password' email will fail to send. This is the same for 'Main' or 'Brand' accounts.

Alternatively, the better w…            
            
                in                     Password recovery for clients
                Comment by Ben
                April 2016
            
        
    
    
                
            
                Hi,


(Quote)


No. Unless you are going to use 'From emails' that looks like this - info@sendy.mydomain.com. Which I don't think so.

Best regards,

Ben
            
            
                in                     Should I verify my subdomain in the Amazon SES console?
                Comment by Ben
                April 2016
            
        
    
    
                
            
                Hi,

Amazon wrote this blog post about using DMARC with Amazon SES which you may find useful here → https://sesblog.amazon.com/pos…            

            
                in                     DMARC.org for better delivery?
                Comment by Ben
                April 2016
            
        
    
    
                
            
                Since version 1.1.9, you can set a monthly sending limit for each brand account.



This thread will now close.
            
            
                in                     Limit Users sending email based on Count
                Comment by Ben
                April 2016
            
        
    
    
                
            
                Hi,

You can add more emails to the series in your Autoresponder, see screenshot below:



Thanks.

Best regards,

Ben
            
            
                in                     Reutilizing a custom date field to send drip emails
                Comment by Ben
                April 2016
            
        
    
    
                
            
                Hi,

Update (March 26, 2019): In version 4 and up, you can now set "Custom domains" for each brand so that your subscription form URL uses the custom domain you've set:


                in                     Link tracking domain customization
                Comment by Ben
                March 2016
            
        
    
    
                
            
                Hi Adam,

I'm glad that you like Sendy and even made a Wordpress plugin for it. I've added it to Sendy's 'Third party resources' at https://sendy.co/api.

All the best. 
                in                     New Sendy Wordpress Sidebar Plugin
                Comment by Ben
                April 2016
            
        
    
    
                
            
                Hi,

You only need to create one set of 'bounces' and 'complaints' SNS topic/subscription as per Step 7 & 8 of the Get Started Guide.

For every email or domain you verify in your Amazon SES console, you need to set the 'bounces…            
            
                in                     Do I need to create multiple SNS topics for different brands?
                Comment by Ben
                March 2016
            
        
    
    
                
            
                Hi,

I can only suspect that files wasn't fully uploaded. Try re-uploading Sendy:

Download the full build of Sendy from http://sendy.co/get-updated (use the form righ…            
            
                in                     Not sending email after updating to latest version
                Comment by Ben
                March 2016
            
        
    
    
                
            
                Hi,

Go to the campaign report, right click on the 'eye' icon and copy the link. That's the web version link of the campaign. Screenshot below:



Or get the 'Campaigns RSS feed' from …            
            
                in                     How to get the web version link of sent campaign?
                Comment by Ben
                March 2016
            
        
    
    
                
            
                Thanks for letting me know your thoughts, that really made my day.  I'm glad that Sendy is providing you with real value. Enjoy and all th…            
            
                in                     Fantastic software!
                Comment by Ben
                March 2016
            
        
    
    
                
            
                Hi,


(Quote)


Update to the latest version of Sendy
See screenshot below:


Best regards,

Ben
            
            
                in                     Download unopened?
                Comment by Ben
                March 2016
            
        
    
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