Ben

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Hi,

Steps 7 & 8 are no longer needed once you update to the latest version 2.1.0.

Thanks.

Best regards,
Ben

in Where are steps 7 & 8 in the Get Started Guide? Comment by Ben July 2016
Hi,
(Quote)
Because they opened your email but did not "turn on images" when viewing your email.

Images must be turned on when opening the email, then opens can be tracked. This is the same for all email marketing platforms all…

in How are 'opens' tracked? Comment by Ben June 2016
Hi,

Google for "How to type emojis on mac" if you're on a Mac or "How to type emojis on windows" if you're on Windows. You'll find the instructions you need.

Thanks.

Best regards,
Ben

in Emoji in Sendy Comment by Ben June 2016
Hi,

It is not compulsory to verify domains. Just verify the 'email' will do. You can ignore that note.

Thanks.

Best regards,
Ben

in Is verifying a domain compulsory in Amazon SES console? Comment by Ben July 2016
Thanks for letting me know and thank YOU for using Sendy!

in Upgrading from http to https Comment by Ben June 2016
Hi,
(Quote)
You'd need to delete the SNS subscriptions that has the 'http' endpoints and re-add new SNS subscriptions with 'https' endpoints for both 'bounces' and 'complaints' topics.

Thanks.

Best regards,
Ben
in Upgrading from http to https Comment by Ben June 2016
Hi,

Yes, you have already attached AmazonSESFullAccess to your IAM credentials.
Now you need to attach in Error message on Policy (AmazonSNSFullAccess) Comment by Ben June 2016


    
                
            
                Hi,

One of your browser extension is likely adding these code into the editor when you were composing your email.

Disable all extensions in your browser as one of your browser extension is inserting redundant code into the WY…            
            
                in                     Why do I have this code in my emails? url(data:image/png;base64
                Comment by Ben
                June 2016
            
        
    
    
                
            
                Hi,

I searched for this PayPal error and found → https://wordpress.org/support/topic/plugin-eshop-paypa…            

            
                in                     PayPal error
                Comment by Ben
                June 2016
            
        
    
    
                
            
                Hi,

Firstly, you need to login to Sendy as the 'Main user', not 'Brand user'. Then go to 'Settings'. You'll see your API key on the right.



Your Sendy 'main user' is the email/passwo…            
            
                in                     Can't find Sendy API key
                Comment by Ben
                June 2016
            
        
    
    
                
            
                Hi,

There's no settings for the admin/owner of Sendy to receive an email each time a subscriber unsubscribes. But you can view all 'unsubscribes' in the campaign report. You can also export a CSV of everyone who 'unsubscribed' from the ca…            
            
                in                     Unsubscribe notification email
                Comment by Ben
                June 2016
            
        
    
    
                
            
                Glad to hear you resolved it.  Thanks for sharing.
            
            
                in                     Campaign sent to 0 recipients (Ubuntu & PHP 7)
                Comment by Ben
                June 2016
            
        
    
    
                
            
                Can you please remove ONLY_FULL_GROUP_BY from the list?
            
            
                in                     Campaign sent to 0 recipients (Ubuntu & PHP 7)
                Comment by Ben
                June 2016
            
        
    
    
                
            
                Sendy is tested and works on PHP 7.

Can you please login to MySQL via SSH, then run select @@sql_mode; and let me know what's the result?
            
            
                in                     Campaign sent to 0 recipients (Ubuntu & PHP 7)
                Comment by Ben
                June 2016
            
        
    
    
                
            
                Hi,

Click 'Export all subscribers' button when inside a list in Sendy to export a CSV:

Screenshot:


Thanks.

Best regards,

Ben
            
            
                in                     Exporting subscribers
                Comment by Ben
                May 2016
            
        
    
    
                
            
                Hi,


(Quote)


This is normal and intentional behaviour. "Email Feedback Forwarding" is disabled by Sendy intentionally so that you won't receive an email every time an email 'bounced'. 'Bounced' emails are recorded in the appropriate lis…            
            
                in                     SES Email Feedback Forwarding gets disabled in AWS after I send a campaign
                Comment by Ben
                May 2016
            
        
    
    
                
            
                Hi,

Try re-uploading Sendy:

Download a copy of Sendy from http://sendy.co/get-updated with your license key (use the form at the top left of the page to download Sen…            
            
                in                     Can't save list settings
                Comment by Ben
                May 2016
            
        
    
    
                
            
                Hi,

It's not about "Timezone", the error message says your server clock may be out of sync with NTP and it has nothing to do with the server's "Timezone".

To ensure your server clock is in sync with NTP, contact your host to sync …            
            
                in                     Amazon SES quota showing zeros
                Comment by Ben
                May 2016
            
        
    
    
                
            
                Sendy version 2.0 and up now supports Google Analytics natively. Custom modification of code is no longer needed.



Best regards,

Ben
            
            
                in                     Automatic tagging for Google Analytics
                Comment by Ben
                May 2016
            
        
    
    
                
            
                Hi,

Use Google's URL builder (https://support.google.com/analytics/answer/1033867?hl=en) to build the query string:

Copy the query string:

            

                in                     How do I integrate Google Analytics with Sendy?
                Comment by Ben
                May 2016
            
        
    
    
                
            
                Hi,

Visit http://your_sendy_installation_url/reset-cron.php to reset cron job statuses in the database. Then you'll see the cron job setup instructions again.<…            
            
                in                     How to make the cron instructions reappear?
                Comment by Ben
                May 2016
            
        
    
    
                
            
                Hi,


(Quote)


Sendy has a 'Subscribe' API you can use to signup users programmatically to any list → https://sendy.co/api

Best regards,

Ben
            
            
                in                     How to import emails programmatically?
                Comment by Ben
                May 2016
            
        
    
    
                
            
                You need to populate the fallback= with something. If the subscriber does not have a name in their records, the fal…            

            
                in                     Custom fields doesn't work
                Comment by Ben
                May 2016
            
        

    

    
                
            
                Hi,

What is the exact name personalisation you used? Is it [Name] or [Name,fallback=]?

Also,…            
            
                in                     Custom fields doesn't work
                Comment by Ben
                May 2016
            
        
    
    
                
            
                Hi,

Use the 'Forgot password' function in the login page to reset your password. If you don't receive the password reset email, please see https://sendy.co/troubles…            

            
                in                     Can't login to sendy
                Comment by Ben
                April 2016
            
        
    
    
                
            
                Hi,

Duplicate your sent campaign and you'll get a draft. You can then edit the draft and see your email's HTML code.

Best regards,

Ben
            
            
                in                     How do I review the HTML/CSS code for a sent campaign?
                Comment by Ben
                April 2016
            
        
    
    
                
            
                Hi,

You can use the 'Print' function on your browser to save the campaign report as a PDF, then send it to your clients. The campaign report has a print CSS so it'll format nicely as a PDF.

Best regards,

Ben
            
            
                in                     Add 'export' to Excel or PDF for reports
                Comment by Ben
                April 2016
            
        
    
    
                
            
                Hi,

Sendy does not add these CSS into the WYSIWYG editor. One of your browser extension adding code into the editor.

Disable all extensions in your browser as one of your browser extension is inserting redundant code into the…            
            
                in                     Does Sendy automatically insert CSS into my emails?
                Comment by Ben
                April 2016
            
        
    
    
                
            
                
(Quote)


No, click tracking is not dependant on whether "images are turned on".
            
            
                in                     Should I delete "sleeping" subscribers to keep my deliverability up?
                Comment by Ben
                April 2016
            
        
    
    
                
            
                Hi,


(Quote)


No, not at all. In fact if you delete subscribers who didn't open for a period of time, you may be deleting subscribers who may be reading your email but without 'images turned on' in their email client.

A lot of us…            
            
                in                     Should I delete "sleeping" subscribers to keep my deliverability up?
                Comment by Ben
                April 2016
            
        
    
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