Ben
Ben
Comments
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Hi,
Please see screenshot below:
If you can't see the 'download button', force refresh your browser:
- On a Mac, press 'Shift' and click the refresh button at the same t…
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In the latest version of Sendy, you can create a list and name it, 'Suppression list'. Then import the subscribers you never want to send email to inside. Then use the same CSV to do a 'Mass unsubscribe'.
In future when you import any ema…
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Hi,
Try checking your browser's developer console to see if there are any clues?
Best regards,
Ben -
Hi,
(Quote)Try using the new path your hosting support suggested in your cron jobs and see if it works.
Best regards,
Ben -
Hi,
Please do the following to check if your cron job for autoresponders is really working:
Hi,
(Quote)Ok, that means either your cron job for autoresponders.php is not working, or you added the email via Sendy's interface. Please note that Autoresponder emails only trigger when emails are added via Sendy's subscribe form or…
Ok. Have you checked your spam inbox for the email? There're no known issues with the Autoresponder feature for a long time now though.
Hi,
Please ensure your cron job for
autoresponders.php
is set to run every 1 minute (not anything more).Thanks.
Best regards,
BenHi,
Sendy does include a
List-Unsubscribe
header in every email sent to the recipient. When you send a 'Test email' from the test function, there will be noHi,
This is a deliberate feature a lot of users have been asking for. It's not a bug. You shouldn't be able to import the same email address again in any list of the same brand if they previously unsubscribed from your newsletter.
Hi,
You can close the browser window or shut down your computer, Sendy will continue to send.
Thanks.
Best regards,
BenPlease also make sure Sendy's .htaccess file is uploaded to your Sendy's directory.
Hi,
There's nothing in version 2.0.7 that will show this error, this is not an error message from Sendy.
Try re-uploading Sendy:
Hi,
(Quote)These could be done by people or automated scripts.
You can use double opt-in, or you can code captcha into your form to minimise fake email address sign ups.
Thanks.
Best regards,
BenHi,
The 'subscribe' API returns 'true' after successfully signing up the user to a list:
Once you get the 'true' result from the API, write code to redirect the user to the URL you…
Hi,
In this case you'd need to build your own subscription forms integrated with Sendy's 'subscribe' API (https://sendy.co/api). This way you can have full control on where to redirect yo…
Hi,
Please see screenshot below:
Best regards,
BenHi,
There are no known issues with setting up Autoresponders.
Try re-uploading Sendy and make sure all necessary files are uploaded:
Hi,
You can change the
VARCHAR
limit directly in your MySQL database, see screenshot below:Thanks.
Bes…
You have a browser extension called 'FastestTube' and it's inserting code into Sendy's editor. Disable this extension and you will solve this problem.
Hi,
Sendy already adds the 'List-Unsubscribe' header in every email sent in a campaign. Whether this is shown at the top is up to Gmail. If Gmail thinks the email is a newsletter it will display the 'Unsubscribe' link at the top of the em…
@AraA Yes I provide installation service for setup of Linode server + Sendy. Email me…
Hi Mark,
Hope you're feeling better now!
Looking forward to see this app.
Best regards,
BenHi,
When you delete the cron job, that's only 50% of the job done. You need to visit https://your_sendy_installation_url/reset-cron.php to reset the cron job …
I logged in to your server with the FTP credentials you've provided and check the .htaccess file on your /sendy/ directory and saw that it is not Sendy's .htaccess file. You've replaced it with something else.
I restored the .htaccess to …
Hi,
You need to install
gettext
extension on your server (see your compatibility info in the following screenshot):
Hi,
Your Sendy installation is unable to communicate with Amazon SES API that's why you're getting this error.
The solution is either 1 out of 3 possibilities listed in the red error message that's causing your Sendy installation …
After editing the email, hit 'Enter' on your keyboard to save.
Hi,
(Quote)Click the tick button to resubscribe (see screenshot below):
Best regards,
Ben(Quote)Sendy sends emails via Amazon SES API, not via your server. So your host's email sending limits does not apply. It's your Amazon SES daily s…