Ben

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Thanks for sharing.

in Auto Subscribe On WordPress Registration Comment by Ben April 2016
Hi,
(Quote)
Sendy sends 'Multi-part' emails, just like all other email sending platforms.

"Multi-part" email means the email contains two parts, one HTML and the other Plain Text.

If the recipient's email client support…

in How to use 'Plain text' message? Comment by Ben April 2016
@tsehested Amazon SES still does not support base64 encoded images at this time though.

UPDATE
- Amazon now supports base64 encoded images (…
in Inline Images / Embedded Images Comment by Ben April 2016
Hi,

A lot of users are using Sendy on Bluehost. I have personally installed Sendy on Bluehost as a part of my installation service several times and there are no issues with displaying of Amazon SES quotas.

Please check that you a…

in Is anyone using Sendy with Bluehost? Comment by Ben April 2016
Hi,
(Quote)
They will only stop receiving emails from within the Brand itself.

Thanks.

Best regards,
Ben

in Complaints handling for multiple brands Comment by Ben April 2016
Hi,
(Quote)
Your client's login's email address has to be verified at your Amazon SES console otherwise the 'forgot password' email will fail to send. This is the same for 'Main' or 'Brand' accounts.

Alternatively, the better w…

in Password recovery for clients Comment by Ben April 2016
Hi,
(Quote)
No. Unless you are going to use 'From emails' that looks like this - info@sendy.mydomain.com. Which I don't think so.

Best regards,
Ben

in Should I verify my subdomain in the Amazon SES console? Comment by Ben April 2016
Hi,

Amazon wrote this blog post about using DMARC with Amazon SES which you may find useful here → https://sesblog.amazon.com/pos…

in DMARC.org for better delivery? Comment by Ben April 2016
Since version 1.1.9, you can set a monthly sending limit for each brand account.

This thread will now close.

in Limit Users sending email based on Count Comment by Ben April 2016
Hi,

You can add more emails to the series in your Autoresponder, see screenshot below:

Thanks.

Best regards,
Ben

in Reutilizing a custom date field to send drip emails Comment by Ben April 2016
Hi,

Update (March 26, 2019): In version 4 and up, you can now set "Custom domains" for each brand so that your subscription form URL uses the custom domain you've set:

in Link tracking domain customization Comment by Ben March 2016
Hi Adam,

I'm glad that you like Sendy and even made a Wordpress plugin for it. I've added it to Sendy's 'Third party resources' at https://sendy.co/api.

All the best. in New Sendy Wordpress Sidebar Plugin Comment by Ben April 2016
Hi,

You only need to create one set of 'bounces' and 'complaints' SNS topic/subscription as per Step 7 & 8 of the Get Started Guide.

For every email or domain you verify in your Amazon SES console, you need to set the 'bounces…

in Do I need to create multiple SNS topics for different brands? Comment by Ben March 2016
Hi,

I can only suspect that files wasn't fully uploaded. Try re-uploading Sendy:
1. Download the full build of Sendy from http://sendy.co/get-updated (use the form righ…
in Not sending email after updating to latest version Comment by Ben March 2016
Hi,

Go to the campaign report, right click on the 'eye' icon and copy the link. That's the web version link of the campaign. Screenshot below:

Or get the 'Campaigns RSS feed' from …

in How to get the web version link of sent campaign? Comment by Ben March 2016
Thanks for letting me know your thoughts, that really made my day. I'm glad that Sendy is providing you with real value. Enjoy and all th…

in Fantastic software! Comment by Ben March 2016
Hi,
(Quote)
1. Update to the latest version of Sendy
2. See screenshot below:
Best regards,
Ben
in Download unopened? Comment by Ben March 2016
Hi,

Please see screenshot below:

If you can't see the 'download button', force refresh your browser:
- On a Mac, press 'Shift' and click the refresh button at the same t…
in Subscriber open download link not showing Comment by Ben March 2016
In the latest version of Sendy, you can create a list and name it, 'Suppression list'. Then import the subscribers you never want to send email to inside. Then use the same CSV to do a 'Mass unsubscribe'.

In future when you import any ema…

in Never mail lists Comment by Ben March 2016
Hi,

Try checking your browser's developer console to see if there are any clues?

Best regards,
Ben

in Image uploads from CKEditor not working correctly Comment by Ben March 2016
Hi,
(Quote)
Try using the new path your hosting support suggested in your cron jobs and see if it works.

Best regards,
Ben

in Autoresponder not sending from API Comment by Ben March 2016
Hi,

Please do the following to check if your cron job for autoresponders is really working:
1. Visit http://your_sendy_installation_url/reset-cron.php
  in Autoresponder not sending from API Comment by Ben March 2016
Hi,
(Quote)
Ok, that means either your cron job for autoresponders.php is not working, or you added the email via Sendy's interface. Please note that Autoresponder emails only trigger when emails are added via Sendy's subscribe form or…

in Autoresponder not sending from API Comment by Ben March 2016
Ok. Have you checked your spam inbox for the email? There're no known issues with the Autoresponder feature for a long time now though.

in Autoresponder not sending from API Comment by Ben March 2016
Hi,

Please ensure your cron job for autoresponders.php is set to run every 1 minute (not anything more).

Thanks.

Best regards,
Ben

in Autoresponder not sending from API Comment by Ben March 2016
Hi,

Sendy does include a List-Unsubscribe header in every email sent to the recipient. When you send a 'Test email' from the test function, there will be no
in List-unsubscribe header Comment by Ben March 2016


    
                
            
                Hi,

This is a deliberate feature a lot of users have been asking for. It's not a bug. You shouldn't be able to import the same email address again in any list of the same brand if they previously unsubscribed from your newsletter.


            
                in                     Unable to subscribe user that's unsubscribed from another list
                Comment by Ben
                March 2016
            
        
    
    
                
            
                Hi,

You can close the browser window or shut down your computer, Sendy will continue to send.

Thanks.

Best regards,

Ben
            
            
                in                     Closing browser window
                Comment by Ben
                March 2016
            
        
    
    
                
            
                Please also make sure Sendy's .htaccess file is uploaded to your Sendy's directory.
            
            
                in                     Upgrade error
                Comment by Ben
                March 2016
            
        
    
    
                
            
                Hi,

There's nothing in version 2.0.7 that will show this error, this is not an error message from Sendy.

Try re-uploading Sendy:

Download the full build of Sendy from 
                in                     Upgrade error
                Comment by Ben
                March 2016
            
        
    
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