Comments

• Hi,

  Let's say you're currently sorting your campaigns by 'Recipients'. Click the 'Recipients' title until the underline disappears. The list will default back to sorting by date.

  Thanks.

  Best regards,
  Ben

  in Default back to sort by sent date in campaigns list Comment by Ben January 2016

• Sendy has been tested with MariaDB and PHP 7.

  in Is MariaDB supported? Comment by Ben January 2016

• Hi,

  Please see the following points on why your emails aren't sending:

  1. Ensure that you have requested Amazon to raise your 'SES Sending Limits' to get out of 'Sandbox mode' → in Emails aren't sending Comment by Ben January 2016

• Hi,

  I've just released an update that fixes this issue, please update your Sendy installation to the latest version 2.0.6.1 → http://sendy.co/get-updated

  Thanks.

  Bes…

  in Sendy 2.0.6 - CKEditor blank Comment by Ben January 2016

• Hi,

  To use HTTPS for Sendy, just change the APP_PATH in /includes/config.php to the 'https' version of your Sendy URL, for example in Switching to HTTPS for Sendy Comment by Ben January 2016

• Hi,

  Go to your list's Settings, then choose 'Only this list' under unsubscribe settings, please see screenshot below:

  

  Thanks.

  Best regards,
  Ben

  in Disable unsubscribe from all lists Comment by Ben January 2016

• Hi,

  Can you please ensure that your /uploads/ folder is chmod to 0777.

  Thanks.

  Best regards,
  Ben

  in Cannot upload image on server using the editor Comment by Ben December 2015

• Screenshot:

  

  in Sort order of names in a list Comment by Ben December 2015

• Hi,

  Update to the latest version and you'll be able to sort 'names' in lists.

  Thanks.

  Best regards,
  Ben

  in Sort order of names in a list Comment by Ben December 2015

• Hi,

  Sendy will only send 1 email to the subscriber even if his email address appears in multiple lists.

  Thanks.

  Best regards,
  Ben

  in Will Sendy send duplicates emails to the same subscriber across lists Comment by Ben December 2015
• (Quote)

  Sure.

  And also make sure to set 'Notifications' for any domain or emails you verify in your Amazon SES console as stated in the Get Started Guide.

  in Getting "bounces or complaints have not been setup" message Comment by Ben December 2015

• Hi,

  Please see below screenshots on what's wrong:

  

  

  Best regards,
  Ben

  in Getting "bounces or complaints have not been setup" message Comment by Ben December 2015

• My email is hello@sendy.co

  in Getting "bounces or complaints have not been setup" message Comment by Ben December 2015

• Send me your AWS account login and I'll point out what's wrong.

  in Getting "bounces or complaints have not been setup" message Comment by Ben December 2015

• Try sending a test email in your Amazon SES console (not in Sendy) and see if you get any error message from Amazon.

  

  Best regards,
  Ben

  in Getting "bounces or complaints have not been setup" message Comment by Ben December 2015

• Hi,

  Please see this tip → https://sendy.co/troubleshooting#bounces-complaints-warning

  Best regards,
  Ben

  in Getting "bounces or complaints have not been setup" message Comment by Ben December 2015

• Hi,

  I suggest sending to error message to your hosting support. They may have a firewall blocking outgoing connections which prevents Sendy from communicating with Amazon SES's API.

  Best regards,
  Ben

  in White page and PHP error - SimpleEmailService Comment by Ben December 2015

• Hi,

  Autoresponder emails only trigger when emails are added via Sendy's subscribe form or the 'subscribe' API (http://sendy.co/api), not emails imported via the user interface as Autorespo…

  in Can autoresponder drip campaign send emails to imported list? Comment by Ben December 2015

• Hi,

  (Quote)

  If the domain has not changed, there's no need to change your domain on file with your Sendy license.

  Hope this helps.

  Best regards,
  Ben

  in Move Sendy installation to subdomain Comment by Ben December 2015

• Hi,

  When you export CSVs from list, you can export just the 'Active' subscribers (less 'bounced', 'unsubscribed', 'marked as spam' and 'unconfirmed') by going to the 'Active' tab, then export the CSV:

  in Add users in worst known state (within brand) Comment by Ben June 2015

• Yes Sendy is compatible with PHP 7 starting from version 2.0.5.

  in PHP 7 supported? Comment by Ben December 2015

• Hi,

  One of your browser extension is inserting code into the WYSIWYG editor when you were editing your email (for example, ‘Grammarly', ‘Ad Blocker Ultimate', 'Adguard Adblocker', 'MetaMask', 'Microsoft Editor' browser extensions are know…

  in [Message Clipped] View entire message Comment by Ben December 2015

• Hi,

  I just imported a CSV with accented characters and they display exactly as it should though, see screenshot below:

  

  This is the CSV I imported →

  in Characters such as å, ä, ö aren't displayed correctly Comment by Ben November 2015

• Hi,

  Cron job setup instructions appears in Sendy where appropriate:

  1. When you are at the ‘Define recipients’ page and you will see the cron job setup instructions note in a blue box at the bottom (screenshot ? in How to set up cron job, what is the command? Comment by Ben December 2015

• Hi,

  Your server must be online so that you can access Sendy. Opens tracking, click tracking, web version links and unsubscribe links all require the server to be online otherwise everything will be broken. Also without your server being o…

  in Sendy login redirect to server ip Comment by Ben December 2015

• Hi,

  Links in 'test emails' don't get encrypted, only when you send your campaign out for real will all links be encrypted and converted to trackable links.

  Thanks.

  Best regards,
  Ben

  in Trackable links in test emails Comment by Ben December 2015
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