Ben

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Hi,

One of your browser extension is inserting code into the WYSIWYG editor when you were editing your email campaign (for example, ‘Grammarly’, ‘Ad Blocker Ultimate’, 'Adguard Adblocker', ‘MetaMask‘, 'Microsoft Editor' browser extensions…

in Code at Top of Email Comment by Ben November 2022
Hi,

It may be the list cleaning service you're using that's not doing its job well.

I use https://neverbounce.com will great success.

There are many others you can expl…

in Scrubbing email list with zero bounce but still getting high bounce rates Comment by Ben November 2022
Hi,

As part of email marketing's best practice, Sendy includes a List-unsubscribe header in each email sent. This
in Unsubscribe without a link? Comment by Ben November 2022

    
                
            
                Hi,


(Quote)


The order of columns matter. Follow the CSV format example as shown on-screen when formatting your CSV file for import.

Thanks.

Best regards,

Ben
            
            
                in                     Order of columns in CSV imports
                Comment by Ben
                October 2022
            
        
    
    
                
            
                Hi,


(Quote)


Remove the trailing slash from the APP_PATH in /includes/config.php:

'https://sendy.wngmn.de'…            
            
                in                     0% open rate but unique clicks being tracked
                Comment by Ben
                October 2022
            
        
    
    
                
            
                Hi,


(Quote)


Use the 'Search all lists' function to search ALL lists in the brand of this email address, see if it is marked as 'Unsubscribed / Bounced /Marked as spam'.

Screens…            

            
                in                     Getting "... emails were skipped during your last import"
                Comment by Ben
                October 2022
            
        
    
    
                
            
                Hi,

Please redo Step 5 of the Get Started Guide.

Thanks.

Best regards,

Ben
            
            
                in                     SignatureDoesNotMatch
                Comment by Ben
                October 2022
            
        
    
    
                
            
                Hi,

Added via 'App interface' means the subscriber was imported in Sendy. Not imported via an API.

Best regards,

Ben
            
            
                in                     How are subscribers 'App interface' subscribed
                Comment by Ben
                October 2022
            
        
    
    
                
            
                Hi,

This is likely due to some columns not being created.

Login to your MySQL database directly via phpmyadmin or any other method you like, then run the following MySQL queries:

            
                in                     Unable to save campaign - Unknown column 'web_version_lang' in 'field list'
                Comment by Ben
                October 2022
            
        
    
    
                
            
                Hi,

Increase your server's memory_limit to a much larger number in php.ini, then restart Apache. I checked your 
                in                     Server issues what is the problem
                Comment by Ben
                October 2022
            
        
    
    
                
            
                Hi,

This is likely due to some columns not being created.

Login to your MySQL database directly via phpmyadmin or any other method you like, then run the following MySQL queries:

            
                in                     Brand page is blank
                Comment by Ben
                October 2022
            
        
    
    
                
            
                Hi,


(Quote)


Change the column's default to 1 for the column unsubscribe_confirm in the 
            

                in                     Double opt-out as default
                Comment by Ben
                September 2022
            

        

    

    
                
            
                Hi,

In your MySQL database, go to the ares table. Find the autoresponder record, change the value of the ty…            

            
                in                     Changing Autoresponder type
                Comment by Ben
                September 2022
            
        

    

    
                
            
                Hi,


(Quote)


If a 'Bounced' email appears in another list and you're trying to import the email in another list, it will not be imported.

Best regards,

Ben
            
            
                in                     Bounced Emails, deleted them from SES, now what?
                Comment by Ben
                September 2022
            
        
    
    
                
            
                Hi,

Please contact your hosting provider to check that your session folder /var/cpanel/php/sessions/ea-php73 exists and has write permissions.

Best regards,

            

                in                     Can't login to Sendy
                Comment by Ben
                August 2022
            
        
    
    
                
            
                Hi,

URLs are supported in 'Custom fields' but not attachments.

Even though Sendy supports attachments, it's still highly recommended to send a link to download a file than attach a file when sending bulk email. You'll get great se…            
            
                in                     Personalized Attachments - Not link
                Comment by Ben
                August 2022
            
        
    
    
                
            
                Hi,

Edit the brand settings, click on 'Miscellaneous' and select 'No' under 'Hide hidden lists':



You will then see all your hidden lists.

Thanks.

Best regards,

            

                in                     How to unhide list after hiding it?
                Comment by Ben
                August 2022
            
        
    
    
                
            
                Hi,

Sendy already has a 'noindex' meta tag in the header of every page of the app.



Best regards,

Ben
            
            
                in                     How to prevent mydomain.com/sendy/login from appearing in SERP?
                Comment by Ben
                August 2022
            
        
    
    
                
            
                Hi,

You'd need to change the 'From' or 'Reply to' email in your Brand's settings.

To edit brand settings, click the 'pencil' icon button on the brand item:


Edit 'From name' an…            
            
                in                     How do I change the 'From email' or 'Reply to' email address on Thank You emails?
                Comment by Ben
                July 2022
            
        
    
    
                
            
                Hi,

Please see → https://sendy.co/troubleshooting#403-forbidden-error-when-clicking-save-and-next

Thanks.

Best r…            
            
                in                     Blank page after clicking save & next
                Comment by Ben
                July 2022
            
        
    
    
                
            
                Hi,


(Quote)


Your Amazon SES region is probably not set correctly in Sendy's main settings.

Please refer to Amazon's email and see which 'region' you are granted 'production access' in.

Then set the correct 'Amazon SES r…            
            
                in                     Can't send emails. says domain is invalid but it is verified. and no sandbox
                Comment by Ben
                July 2022
            
        
    
    
                
            
                Hi,

Simply click on the campaigns labeled 'Sent' to see the campaign report:

Screenshot:


Best regards,

Ben
            
            
                in                     Campaign report
                Comment by Ben
                July 2022
            
        
    
    
                
            
                The problem is that you set your Sendy installation URL to be 'http://sendy.goldtouchinc.com' instead of 'https://sendy.goldtouch…            

            
                in                     Unable to connect to Zapier
                Comment by Ben
                July 2022
            
        
    
    
                
            
                Hi,

There is no need to delete subscribers who are 'Bounced', 'Marked as spam' or 'Unsubscribed'.

Leave them in the list so that Sendy knows never to send these email addresses another email and never to re-import them in future.<…            
            
                in                     How to remove bounce and inactive users email
                Comment by Ben
                July 2022
            
        
    
    
                
            
                Hi,

Yes. If someone clicks a link, an 'open' will also be registered as there is absolutely no doubt that they opened the email.

Thanks.

Best regards,

Ben
            
            
                in                     Click also counts as Open?
                Comment by Ben
                July 2022
            
        
    
    
                
            
                Hi,

Try checking with your hosting provider to see if mod_security is enabled for your server, if so, try turning it off to see if it is the reason why you are gett…            
            
                in                     Internal server error when saving list settings
                Comment by Ben
                June 2022
            
        
    
    
                
            
                Hi,

If you uploaded the files to the correct directory, your Sendy installation will immediately be updated.

To check if you uploaded Sendy to the correct directory, change the file name of 
            

                in                     Updated Sendy but still see new version notification in the footer
                Comment by Ben
                June 2022
            

        

    

    
                
            
                This is likely due to some columns not being created when updating to the latest version.

Try running the following queries in your MySQL database (in phpmyadmin or other methods you like):

                in                     Saving brand settings returns a blank page
                Comment by Ben
                June 2022
            
        
    
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