Ben

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Hi,

You can only track email activity in campaign reports when email campaigns are sent via Sendy.

Thanks.

Best regards,
Ben

in If I sent an email only through ses without using sendy, will sendy track the email? Comment by Ben February 2023
Hi,

Did you format your CSV with a column for 'city'? When you're at the define recipients page, you can download a sample CSV that shows you how your CSV should be formatted.

Best…

in Custom Field of [city] not being imported by Sendy Comment by Ben February 2023
Hi,
1. Please ensure your cron job for autoresponders.php is set to run every 1 minute (not anything more)
2. Please ensure that you have ‘Enabled’ your autoresp…
in Sendy autoresponders not going out Comment by Ben January 2023
Hi,

Please see → https://sendy.co/troubleshooting#login-page-reloads-without-error-message

Best regards,
Ben

in Cannot Login Comment by Ben January 2023
Hi,

Try raising your server's memory_limit in your php.ini to a larger number so that Sendy can use more server resources to perform the bulk operation.

Thanks.<…

in 504 Gateway Error while choosing multiple lists Comment by Ben December 2022
Hi,

Please check that you have 'Track clicks' set to 'Yes' when you're creating / editing your campaign:

Screenshot:

B…

in Click tracking isn't working Comment by Ben December 2022
Hi,

Your version of Sendy is extremely outdated.

Amazon had discontinued their old V3 API in 2020 in favor of the latest V4 API ( in Error: InvalidClientTokenId Comment by Ben December 2022
Hi,

I've just checked the code and the API scripts are not using the deprecated short() functions anymore.

I've also done a test for Subscription status and
in active-subscriber-info api call broken with v6? Comment by Ben January 2023
Hi,

One of your browser extension is inserting code into the WYSIWYG editor when you were editing your email campaign (for example, ‘Grammarly’, ‘Ad Blocker Ultimate’, 'Adguard Adblocker', ‘MetaMask‘, 'Microsoft Editor' browser extensions…

in Code at Top of Email Comment by Ben November 2022
Hi,

It may be the list cleaning service you're using that's not doing its job well.

I use https://neverbounce.com will great success.

There are many others you can expl…

in Scrubbing email list with zero bounce but still getting high bounce rates Comment by Ben November 2022
Hi,

As part of email marketing's best practice, Sendy includes a List-unsubscribe header in each email sent. This
in Unsubscribe without a link? Comment by Ben November 2022


    
                
            
                Hi,


(Quote)


The order of columns matter. Follow the CSV format example as shown on-screen when formatting your CSV file for import.

Thanks.

Best regards,

Ben
            
            
                in                     Order of columns in CSV imports
                Comment by Ben
                October 2022
            
        
    
    
                
            
                Hi,


(Quote)


Remove the trailing slash from the APP_PATH in /includes/config.php:

'https://sendy.wngmn.de'…            
            
                in                     0% open rate but unique clicks being tracked
                Comment by Ben
                October 2022
            
        
    
    
                
            
                Hi,


(Quote)


Use the 'Search all lists' function to search ALL lists in the brand of this email address, see if it is marked as 'Unsubscribed / Bounced /Marked as spam'.

Screens…            

            
                in                     Getting "... emails were skipped during your last import"
                Comment by Ben
                October 2022
            
        
    
    
                
            
                Hi,

Please redo Step 5 of the Get Started Guide.

Thanks.

Best regards,

Ben
            
            
                in                     SignatureDoesNotMatch
                Comment by Ben
                October 2022
            
        
    
    
                
            
                Hi,

Added via 'App interface' means the subscriber was imported in Sendy. Not imported via an API.

Best regards,

Ben
            
            
                in                     How are subscribers 'App interface' subscribed
                Comment by Ben
                October 2022
            
        
    
    
                
            
                Hi,

This is likely due to some columns not being created.

Login to your MySQL database directly via phpmyadmin or any other method you like, then run the following MySQL queries:

            
                in                     Unable to save campaign - Unknown column 'web_version_lang' in 'field list'
                Comment by Ben
                October 2022
            
        
    
    
                
            
                Hi,

Increase your server's memory_limit to a much larger number in php.ini, then restart Apache. I checked your 
                in                     Server issues what is the problem
                Comment by Ben
                October 2022
            
        
    
    
                
            
                Hi,

This is likely due to some columns not being created.

Login to your MySQL database directly via phpmyadmin or any other method you like, then run the following MySQL queries:

            
                in                     Brand page is blank
                Comment by Ben
                October 2022
            
        
    
    
                
            
                Hi,


(Quote)


Change the column's default to 1 for the column unsubscribe_confirm in the 
            

                in                     Double opt-out as default
                Comment by Ben
                September 2022
            

        

    

    
                
            
                Hi,

In your MySQL database, go to the ares table. Find the autoresponder record, change the value of the ty…            

            
                in                     Changing Autoresponder type
                Comment by Ben
                September 2022
            
        

    

    
                
            
                Hi,


(Quote)


If a 'Bounced' email appears in another list and you're trying to import the email in another list, it will not be imported.

Best regards,

Ben
            
            
                in                     Bounced Emails, deleted them from SES, now what?
                Comment by Ben
                September 2022
            
        
    
    
                
            
                Hi,

Please contact your hosting provider to check that your session folder /var/cpanel/php/sessions/ea-php73 exists and has write permissions.

Best regards,

            

                in                     Can't login to Sendy
                Comment by Ben
                August 2022
            
        
    
    
                
            
                Hi,

URLs are supported in 'Custom fields' but not attachments.

Even though Sendy supports attachments, it's still highly recommended to send a link to download a file than attach a file when sending bulk email. You'll get great se…            
            
                in                     Personalized Attachments - Not link
                Comment by Ben
                August 2022
            
        
    
    
                
            
                Hi,

Edit the brand settings, click on 'Miscellaneous' and select 'No' under 'Hide hidden lists':



You will then see all your hidden lists.

Thanks.

Best regards,

            

                in                     How to unhide list after hiding it?
                Comment by Ben
                August 2022
            
        
    
    
                
            
                Hi,

Sendy already has a 'noindex' meta tag in the header of every page of the app.



Best regards,

Ben
            
            
                in                     How to prevent mydomain.com/sendy/login from appearing in SERP?
                Comment by Ben
                August 2022
            
        
    
    
                
            
                Hi,

You'd need to change the 'From' or 'Reply to' email in your Brand's settings.

To edit brand settings, click the 'pencil' icon button on the brand item:


Edit 'From name' an…            
            
                in                     How do I change the 'From email' or 'Reply to' email address on Thank You emails?
                Comment by Ben
                July 2022
            
        
    
    
                
            
                Hi,

Please see → https://sendy.co/troubleshooting#403-forbidden-error-when-clicking-save-and-next

Thanks.

Best r…            
            
                in                     Blank page after clicking save & next
                Comment by Ben
                July 2022
            
        
    
    
                
            
                Hi,


(Quote)


Your Amazon SES region is probably not set correctly in Sendy's main settings.

Please refer to Amazon's email and see which 'region' you are granted 'production access' in.

Then set the correct 'Amazon SES r…            
            
                in                     Can't send emails. says domain is invalid but it is verified. and no sandbox
                Comment by Ben
                July 2022
            
        
    
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