Ben

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Hi,

URLs are supported in 'Custom fields' but not attachments.

Even though Sendy supports attachments, it's still highly recommended to send a link to download a file than attach a file when sending bulk email. You'll get great se…

in Personalized Attachments - Not link Comment by Ben August 2022
Hi,

Edit the brand settings, click on 'Miscellaneous' and select 'No' under 'Hide hidden lists':

You will then see all your hidden lists.

Thanks.

Best regards,

in How to unhide list after hiding it? Comment by Ben August 2022
Hi,

Sendy already has a 'noindex' meta tag in the header of every page of the app.

Best regards,
Ben

in How to prevent mydomain.com/sendy/login from appearing in SERP? Comment by Ben August 2022
Hi,

You'd need to change the 'From' or 'Reply to' email in your Brand's settings.

To edit brand settings, click the 'pencil' icon button on the brand item:

Edit 'From name' an…

in How do I change the 'From email' or 'Reply to' email address on Thank You emails? Comment by Ben July 2022
Hi,

Please see → https://sendy.co/troubleshooting#403-forbidden-error-when-clicking-save-and-next

Thanks.

Best r…

in Blank page after clicking save & next Comment by Ben July 2022
Hi,
(Quote)
Your Amazon SES region is probably not set correctly in Sendy's main settings.

Please refer to Amazon's email and see which 'region' you are granted 'production access' in.

Then set the correct 'Amazon SES r…

in Can't send emails. says domain is invalid but it is verified. and no sandbox Comment by Ben July 2022
Hi,

Simply click on the campaigns labeled 'Sent' to see the campaign report:

Screenshot:

Best regards,
Ben

in Campaign report Comment by Ben July 2022
The problem is that you set your Sendy installation URL to be 'http://sendy.goldtouchinc.com' instead of 'https://sendy.goldtouch…

in Unable to connect to Zapier Comment by Ben July 2022
Hi,

There is no need to delete subscribers who are 'Bounced', 'Marked as spam' or 'Unsubscribed'.

Leave them in the list so that Sendy knows never to send these email addresses another email and never to re-import them in future.<…

in How to remove bounce and inactive users email Comment by Ben July 2022
Hi,

Yes. If someone clicks a link, an 'open' will also be registered as there is absolutely no doubt that they opened the email.

Thanks.

Best regards,
Ben

in Click also counts as Open? Comment by Ben July 2022
Hi,
1. Try checking with your hosting provider to see if mod_security is enabled for your server, if so, try turning it off to see if it is the reason why you are gett…
in Internal server error when saving list settings Comment by Ben June 2022
Hi,

If you uploaded the files to the correct directory, your Sendy installation will immediately be updated.

To check if you uploaded Sendy to the correct directory, change the file name of
in Updated Sendy but still see new version notification in the footer Comment by Ben June 2022


    
                
            
                This is likely due to some columns not being created when updating to the latest version.

Try running the following queries in your MySQL database (in phpmyadmin or other methods you like):

                in                     Saving brand settings returns a blank page
                Comment by Ben
                June 2022
            
        
    
    
                
            
                Hi,

One of your browser extension is likely inserting code into the WYSIWYG editor when you were editing your email campaign (for example, ‘Grammarly’, ‘Ad Blocker Ultimate’, 'Adguard Adblocker', ‘MetaMask‘, 'Microsoft Editor' browser ext…            
            
                in                     Issue while converting to WYSIWYG editor (lines of code appearing from nowhere)
                Comment by Ben
                June 2022
            
        
    
    
                
            
                Yes
            
            
                in                     Sendy + Sendgrid
                Comment by Ben
                June 2022
            
        
    
    
                
            
                Hi,


(Quote)


You can check the 'opened' box if you want to. However, Sendy uses its own 'open' tracking mechanism, not the service provider's.

Thanks.

Best regards,

Ben
            
            
                in                     Sendy + Sendgrid
                Comment by Ben
                June 2022
            
        
    
    
                
            
                Hi,

I suggest increasing your server's memory_limit in php.ini to a much larger number. Currently, it is only set to 
            

                in                     Housekeeping inactive subscribers not loading
                Comment by Ben
                June 2022
            

        

    

    
                
            
                Hi,

You can create one 'Drip campaign' Autoresponder for each list. In each 'Drip campaign', you can create any number of emails to send at time intervals you set.

Thanks.

Best regards,

Ben
            
            
                in                     One list with multiple autoresponders
                Comment by Ben
                May 2022
            
        
    
    
                
            
                Hi,

To send an email to subscribers on specific dates, you can create a 'Campaign' instead, then schedule it to send at the date and time you want.



Thanks.

Best regards,
            

                in                     Autoresponder on specific date (not birthday etc)
                Comment by Ben
                May 2022
            
        
    
    
                
            
                Hi,

You can create a 'Custom field' called 'Salutation'. Then populate the value for each subscriber appropriately. Imagine there is a subscriber named 'Juliet'. Set the custom value for this subscriber to 'Dear Miss'.

Then in you…            
            
                in                     How to make a proper salutation
                Comment by Ben
                May 2022
            
        
    
    
                
            
                Hi,

You need to move out of Amazon SES 'sandbox mode'. Please see → https://sendy.co/troubleshooting#raising-your-daily-sending-limit

B…            
            
                in                     No emails sending
                Comment by Ben
                April 2022
            
        
    
    
                
            
                Hi,

As you are using Ubuntu OS for your server, please see → https://sendy.co/troubleshooting#ubuntu-opens-clicks-email-previews-not-…            

            
                in                     Opened emails showing "0"
                Comment by Ben
                April 2022
            
        
    
    
                
            
                Hi,

If you want to do that without writing any code, you can use Zapier to create a ‘Zap’ that will add the user to another list when it is added to a certain list.

Thanks.

…            
            
                in                     Adding a subscriber to 2 list at the same time
                Comment by Ben
                April 2022
            
        
    
    
                
            
                Hi,

Visit https://your_sendy_installation_url/reset-cron.php and hit the reset button to clear the false positive that cron jobs have been setup.

Cron…            
            
                in                     Instructions to set up cron jobs?
                Comment by Ben
                April 2022
            
        
    
    
                
            
                Hi,

You can create a 'Custom field' in your list and call it 'Phone'.

Now you can store phone numbers inside the custom field for each subscriber.

To create custom fields for a list:

Go to 'View all lists' on …            
            
                in                     Can I upload phone numbers?
                Comment by Ben
                April 2022
            
        
    
    
                
            
                Hi,

Sendy has a feature that allows you to remove inactive subscribers. It’s under ‘Housekeeping > Inactive subscribers’.

Screenshot:

            

                in                     How to exclude inactive users
                Comment by Ben
                April 2022
            
        
    
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