Ben
Ben
Comments
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Hi,
Please check with your host if they restrict sending of emails via third party SMTP. Some hosts restricts sending emails via third party SMTP.
If you are using port '465', make sure to select 'SSL'. If you are …
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Is your cron job executing every 10mins instead of 5mins or is your cron job not working at all? Can you let your hosting support know again that your cron job isn't working, they should be responsible for making sure your cron job is running.
Hi,
I can't see if all intervals of 5 minutes are selected in the minutes selection field. Can you make sure 5,10,15,20,25,30,35,40,45,50,55,00 are all selected?
Best regards,
BenHi,
Please update to the latest version of Sendy → http://sendy.co/get-updated
Also, you manually run the scheduled.php script and it works, then your cron job is the issue …
Hi,
I suspect there may be missing files in your Sendy installation.
Try doing a full re-upgrade to the latest version of Sendy:
Hi,
Is the 'd' in your 'date' custom field an uppercase 'D' or lowercase 'd'?
Best regards,
BenSendy now uses CKEditor (version 1.1.9.5 and up).
Yes it makes sense to me.
Replace
phpwith/usr/bin/phpin your cron job command.Best regar…
Hi,
Can you check with your host what is the full path to
phpso you can use the full path tophpin…Hi Steve,
Redactor is too buggy, even when it is now updated to version 10.x.
Redactor duplicates the meta data in the HTML each time you switch from 'HTML' to 'Content' view. A lot of users are affected by this bug and I can repl…
Hi,
In your Amazon SES console (Ireland region), do you have a sending limit of 10,000 emails per day?
Thanks.
Best regards,
BenHi,
Are you seeing
You're currently in Amazon SES's "Sandbox modein your Amazon SES console or Sendy?In your Amazon SES console, check the top right of the scr…
Hi,
(Quote)That is very strange though, that shouldn't be the case. If
scheduled.phpis executed, the blue cron job setup instructions will disappear.Try do…
Hi,
(Quote)Please check with MediaTemple support on what you need to enable to run a cron job. Also check with them if there's anything wrong with your cron job.
Thanks.
Best regards,
Ben@tjpanda If you did 'opened' the email (regardless of whether you have 'auto-reply' setup in your email client), it's counted as an 'open'.
Hi,
It's an issue with hotmail. Try converting all CSS inline using a tool like http://inlinestyler.torchboxapps.com/ and try again.
Best regards,
BenI have learnt from another user that having a 'space' either appended or prepended to your SNS endpoint throws an 'Unreachable Endpoint' error. So I'm almost 100% sure you got that error previously because of an unintentional space in your SNS en…
That's very strange, if bounces endpoint works, there's no reason why complaints won't.
Can you please re-upload a fresh copy of /includes/campaigns/complaints.php to your server.
Also make sure you used 'HTTP' protocol for your S…
You should use SSL for port 465, not TLS.
What is the SMTP port you're using (587 or 465)? And are you using SSL or TLS?
Hi,
Please check with your host if they restrict sending of emails via third party SMTP. Some hosts restricts sending emails via third party SMTP.
Also doubly ensure that your SMTP credentials are correct.
Best regards,
I've just changed your licensed domain to jfjornalface.com.
You can request for your licensed domain to be changed at http://sendy.co/#forms in future (as written in your license email).…
Hi,
There is no need to manually remove these bounced emails. It's recommended to keep these emails in your list. Any future emails will never be sent to them again. Also, if you import a new CSV in future, if there are matching emails th…
The number of recipients will only be shown when the campaign starts sending. Between the time the email was scheduled and the time it starts sending, there may be changes to the number of recipients.
If you've setup bounce handling properly (Step 7 of Get Started Guide), all 4,000 bounces would be flagged in your list.
You don't have to do anything, future campaigns will not be sent to them. Future imports of the same emails will not …
Hi,
By default, when a recipient clicks unsubscribe, they're unsubscribed from all lists in the brand. This is industry's best practice. However you can change this default by going to the list's settings, then select 'Only this list' fro…
Hi,
Please see → https://sendy.co/forum/discussion/944/webversion-encoding-issue-how-to-use-utf8-/p1
Thanks.
…
You're welcome. The full lists of personalization tags examples can be found at the bottom of the page when you create or edit a campaign.
Thanks.
Best regards,
BenHi,
You're using the personalization tag incorrectly. It should be
[Name,fallback=].For example:
Hi [Name,fallback=there], how are you?
Best reg…