Ben

That's very strange, if bounces endpoint works, there's no reason why complaints won't.

Can you please re-upload a fresh copy of /includes/campaigns/complaints.php to your server.

Also make sure you used 'HTTP' protocol for your S…

in SNS Bounces confirmed instantly, Complaints gives an unreachable endpoint Comment by Ben September 2014

You should use SSL for port 465, not TLS.

in Emails doesn't send with SMTP Comment by Ben October 2014

What is the SMTP port you're using (587 or 465)? And are you using SSL or TLS?

in Emails doesn't send with SMTP Comment by Ben October 2014

Hi,

Please check with your host if they restrict sending of emails via third party SMTP. Some hosts restricts sending emails via third party SMTP.

Also doubly ensure that your SMTP credentials are correct.

Best regards,

in Emails doesn't send with SMTP Comment by Ben October 2014

I've just changed your licensed domain to jfjornalface.com.

You can request for your licensed domain to be changed at http://sendy.co/#forms in future (as written in your license email).…

in Change of licensed domain Comment by Ben September 2014

Hi,

There is no need to manually remove these bounced emails. It's recommended to keep these emails in your list. Any future emails will never be sent to them again. Also, if you import a new CSV in future, if there are matching emails th…

in Processing bounces Comment by Ben September 2014

The number of recipients will only be shown when the campaign starts sending. Between the time the email was scheduled and the time it starts sending, there may be changes to the number of recipients.

in When the campaign is scheduled the number of recipients is not shown Comment by Ben September 2014

If you've setup bounce handling properly (Step 7 of Get Started Guide), all 4,000 bounces would be flagged in your list.

You don't have to do anything, future campaigns will not be sent to them. Future imports of the same emails will not …

in Do I need to remove bounced emails from my lists? Comment by Ben September 2014

Hi,

By default, when a recipient clicks unsubscribe, they're unsubscribed from all lists in the brand. This is industry's best practice. However you can change this default by going to the list's settings, then select 'Only this list' fro…

in Unsubscribed from all lists when unsubscribe link is clicked Comment by Ben September 2014

Hi,

Please see → https://sendy.co/forum/discussion/944/webversion-encoding-issue-how-to-use-utf8-/p1

Thanks.

…

in Problem with charset (utf8) Comment by Ben September 2014

You're welcome. The full lists of personalization tags examples can be found at the bottom of the page when you create or edit a campaign.

Thanks.

Best regards,
Ben

in [Name] personalisation tag in campaign comes through as [Name] Comment by Ben September 2014

Hi,

You're using the personalization tag incorrectly. It should be [Name,fallback=].

For example:

Hi [Name,fallback=there], how are you?

Best reg…

in [Name] personalisation tag in campaign comes through as [Name] Comment by Ben September 2014

Hi,

Use the 'Forgot password' function in the login page to reset your password. If you don't receive the password reset email, please see → http://sendy.co/troubles…

in How to reset password? Comment by Ben September 2014

Hi,

You can view reports for your Drip campaigns.

Please see example screenshot:

Best regards,
Ben

in Reports on drip campaigns? Statistics? Comment by Ben September 2014

That's because bounces and complaints handling weren't setup correctly.

Please follow very closely Steps 7 & 8 of the Get Started Guide without missing any steps → …

in No bounces or complaints recorded Comment by Ben September 2014

@addactive Sendy is still actively being developed. The last update was only a few weeks ago. I'm also actively supporting Sendy users every single day. Thanks.

in Never mail lists Comment by Ben September 2014

Hi @Sherfur,

Please see this taken from http://blog.mailchimp.com/gmails…

in Adding Custom Headers (List-Unsubscribe, List-Id, etc.) Comment by Ben September 2014

Gmail decides whether to include 'unsubscribe' at the top. They have an algorithm to detect if an email looks like a newsletter, if it does then it will place the unsubscribe link at the top.

in Adding Custom Headers (List-Unsubscribe, List-Id, etc.) Comment by Ben September 2014

Gmail decides whether to include 'unsubscribe' at the top. They have an algorithm to detect if an email looks like a newsletter, if it does then it will place the unsubscribe link at the top.

in List Unsubscribe Header Comment by Ben September 2014

Hi,

Confirmation is immediate.

If 'bounces' SNS subscription confirms immediately and 'complaints' does not, it sounds like a typo error to me.

Please remove your 'complaints' SNS topic entirely and re-add. Make sure your …

in Bounces SNS topic has been confirmed but complaints is pending Comment by Ben September 2014

Please check that your APP_PATH in /includes/config.php is set correctly to 'http://fashup.co.in/sendy'.

in Error page on clicking on switching to HTML editor Comment by Ben September 2014

Hi,

I suspect some files are missing from your Sendy installation. Please do a full re-upgrade to the latest version of Sendy:

Download the full build of Sendy from http…

in Error page on clicking on switching to HTML editor Comment by Ben September 2014

Hi,

The problem is you've spelled '[unsubscribe]' incorrectly. You've spelled it as '[unsuscribe]'. If you visit the unsubscribe link in Blank page when clicking on unsubscribe Comment by Ben September 2014

Hi,

Try sending a test email in your Amazon SES console (not in Sendy) and see if you get any error message from Amazon.

Best regards,
Ben

in Emails not sending now but used to work Comment by Ben September 2014

Hi,

mysqli extension is not installed on your server, see http://kerosene4business.com…

in Blank page on installation URL and also if I add the .php error check extension at end Comment by Ben September 2014

Hi,

Go to 'View all lists' on the left sidebar
Select your desired list
Click 'Autoresponder' at the top right to setup Autoresponders for that list

Thanks.

Best regards,
Ben

in Where are autoresponders in Sendy Comment by Ben September 2014

Hi,

There is an example script that meets what you're describing at Sendy's API page (look under 'Sendy API examples') → http://sendy.co/api

…

in Subscribe to different list based on checkbox selected at signup form stage? Comment by Ben August 2014

Hi,

There's information in your license email on where to change your licensed domain. Request your licensed domain change here → http://sendy.co/#forms

Thanks.

Best rega…

in How do I change my licensed domain? Comment by Ben August 2014

Ben

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