Ben

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Comments

Hi,

Can you please check your PHP error_log to find the error relating to this?

Also, this may help http://sendy.co/troubleshooting#blank-page

Thanks.…

in Blank page - can't install Comment by Ben June 2014
Hi,

This could be the issue:

PHP Fatal error: Call to undefined function get_app_data() in /home/liv3volc/public_html/luisescoffie.com/EmailMarketing/subscribers.php on…
in Opening a list results in blank page Comment by Ben June 2014

    
                
            
                Hi,

Please check your PHP error_log to find related errors for that.

Thanks.

Best regards,

Ben
            
            
                in                     Opening a list results in blank page
                Comment by Ben
                June 2014
            
        
    
    
                
            
                Hi,

There is also the .mo file, don't forget to upload it and replace the old one.

Best regards,

Ben
            
            
                in                     Sendy still using old translation po file instead of modified one
                Comment by Ben
                June 2014
            
        
    
    
                
            
                Hi,

Please see → http://sendy.co/troubleshooting#trouble-importing-huge-csv

Thanks.

Best regards,

Ben
            
            
                in                     Getting 500 internal server error when importing CSV data
                Comment by Ben
                June 2014
            
        
    
    
                
            
                Hi,

Use the <unsubscribe>Unsubscribe here</unsubscribe> tag instead so you will get 'Unsubscribe here' with a link wrapped inside. You can change the word 'U…            
            
                in                     Unsubscribe tag creates long URL
                Comment by Ben
                June 2014
            
        
    
    
                
            
                Hi,

To workaround this, send the campaign to your list of internal recipients first. Once everyone is happy, duplicate the campaign and send it to the actual list(s) (without including the internal recipients).

Thanks.

Bes…            
            
                in                     Select recipients to ignore in analytics
                Comment by Ben
                June 2014
            
        
    
    
                
            
                Hi Lester,

Drip Campaign autoresponders is designed for new users signing up to your list (via Sendy's subscribe form or the API), then they'll get a series of automated emails via the Drip Campaign autoresponders. If you want to send exi…            
            
                in                     How to automatically send a series of emails when a user subscribes
                Comment by Ben
                June 2014
            
        
    
    
                
            
                Hi,

You're running Sendy on Nginx server. Try this configuration file for Nginx https://gist.github.com/refringe/6545132

Thanks.

Best regards,

Ben…            
            
                in                     Sendy on Nginx
                Comment by Ben
                June 2014
            
        
    
    
                
            
                When you create or edit a brand, you're able to set the login email and password on the right side of the page, see screenshot below:


            
            
                in                     How do I set login email and password for a brand user
                Comment by Ben
                June 2014
            
        
    
    
                
            
                Hi,

It should be [Email] instead of [email] (it's case sensitive).

It should be 
            

                in                     The unsubscribe link and the email tags does not work
                Comment by Ben
                June 2014
            

        

    

    
                
            
                Hi,

Are you using a third party library? You'll need to contact the third party developer regarding this issue.

You can test if the API on your Sendy installation is working by using Sendy's official example scripts at 
                in                     Subscribe API - empty response
                Comment by Ben
                June 2014
            
        
    
    
                
            
                Hi,

Here’s the simplest way and most convenient way:

Create a simple page with a simple message saying ‘Thank you, your subscription has been confirmed’.
Get the URL to this page, put this URL in your newsletter and …            
            
                in                     New Canadian Opt-In Regulations - How to Manage?
                Comment by Ben
                June 2014
            
        
    
    
                
            
                @IvistaDigital For 300,000 emails, try the 'Small' instance? If you want better performance in future you can always change it to the next higher tier.
            
            
                in                     What hosting server do you use with Sendy?
                Comment by Ben
                June 2014
            
        
    
    
                
            
                Hi,

Create a 'Drip campaign' Autoresponder.

Go to 'View all lists' on the left sidebar
Select your desired list
Click 'Autoresponders' at the top right to get the HTML code
On the next screen, c…            
            
                in                     How to automatically send a series of emails when a user subscribes
                Comment by Ben
                June 2014
            
        
    
    
                
            
                Hi,

Please make sure the email or domain you verified in your Amazon SES console is verified in the same region as what is set in Sendy's settings.

Thanks!

Best regards,

Ben
            
            
                in                     Transfer Sendy installation to new website URL
                Comment by Ben
                June 2014
            
        
    
    
                
            
                Hi,

You can either export the whole database, or just Sendy's tables:

apps
ares
ares_emails
campaigns
links
lists
login
queue
subscribers


Thanks.

Best reg…            
            
                in                     Transfer Sendy installation to new website URL
                Comment by Ben
                June 2014
            
        
    
    
                
            
                
(Quote)


It means, export your MySQL database from your old installation via phpmyadmin, then import the .sql file into your new database on your new server via phpmyadmin as …            
            
                in                     Transfer Sendy installation to new website URL
                Comment by Ben
                June 2014
            
        
    
    
                
            
                Hi,

Please see my comments in this thread → https://sendy.co/forum/discussion/1145/does-change-of-domain-affect-install#Item_4…            
            
                in                     Transfer Sendy installation to new website URL
                Comment by Ben
                May 2014
            
        
    
    
                
            
                Hi Guillaume,


(Quote)


That's correct.

Thanks.

Best regards,

Ben
            
            
                in                     How does open tracking work?
                Comment by Ben
                June 2014
            
        
    
    
                
            
                Hi,

Sendy embeds a 1x1pixel image at the bottom of every newsletter for 'opens' tracking.

Thanks.

Best regards,

Ben
            
            
                in                     How does open tracking work?
                Comment by Ben
                June 2014
            
        
    
    
                
            
                Hi,

Do you mean your SNS subscriptions are in 'PendingConfirmation' mode? If so, please see http://sendy.co/troubleshooting#sns-pendingconfirmation and <…            
            
                in                     Bounces and complaints not getting the message from Amazon SNS
                Comment by Ben
                June 2014
            
        
    
    
                
            
                Test emails won't have links encrypted, there's no need to. Only when the campaign is sent out for real, the links are converted (and encrypted) to be tracked for the report.
            
            
                in                     Unsubscribe link security
                Comment by Ben
                May 2014
            
        
    
    
                
            
                Hi,

Please see → https://sendy.co/forum/discussion/1344/encrypt-subscriber-emails-in-unsubscribe-url/p1

Thanks.
            

                in                     Unsubscribe link security
                Comment by Ben
                May 2014
            
        
    
    
                
            
                Hi,

Please check that your cron job for Autoresponders is setup correctly to execute the autoresponders.php script every 1 minute as per Sendy's cron job setup instructions.

Thanks.

Best regards,

Ben
            
            
                in                     Drip campaign not sending
                Comment by Ben
                May 2014
            
        
    
    
                
            
                @spham Amazon SES is not a 'hosting server', it's the email sending service Sendy uses to send bulk emails. This thread is about what hosting server users are using to host Sendy.<…            
            
                in                     What hosting server do you use with Sendy?
                Comment by Ben
                May 2014
            
        
    
    
                
            
                Hi,

Go to the list, then click the user's name or email in the list. A modal window will pop up showing you the activity history.

Best regards,

Ben
            
            
                in                     How do I see campaign activity for a selected user?
                Comment by Ben
                May 2014
            
        
    
    
                
            
                Hi,

Thanks for your feedback.

406 is an unusual error, please contact your hosting support on why you are getting this error as this is something to do with your server configuration.

Thanks.

Best regards,

Be…            
            
                in                     saving-campaign.php getting Error 406
                Comment by Ben
                May 2014
            
        
    
    
                
            
                Hi,

Please see → http://sendy.co/troubleshooting#login-page-reloads-without-error-message

Best regards,

Ben
            
            
                in                     Login loop
                Comment by Ben
                May 2014
            
        
    
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