Ben

test

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Hi,
(Quote)
Yes that's correct.

Thanks.

Best regards,
Ben

in Domain throttling Comment by Ben May 2014
Hi,
(Quote)
Amazon SES is the one sending your emails. They are also taking care of all these as they are the email sending service.

Thanks.

Best regards,
Ben

in Domain throttling Comment by Ben May 2014
Hi,

It's not any issue with Sendy's .htaccess file, please don't edit the .htaccess file.

Please see → http://sendy.co/troubleshooting#cannot-conn…

in Can't connect to database Comment by Ben May 2014
Hi,

Press the 'Delete' button:

Thanks.

Best regards,
Ben

in Manually remove email address? Comment by Ben May 2014
You need to scroll down the list.

in Amazon Policy popup changed? Comment by Ben May 2014
Choose Amazon SES Full Access as written in the Get Started Guide http://sendy.co/get-started

in Amazon Policy popup changed? Comment by Ben May 2014
(Quote)
If images are not displayed, data cannot be collected. This is the same for any email marketing platforms out there.

T…

in Gmail displaying images error when no images are present Comment by Ben May 2014
Hi,

Every email contains an invisible 1 x 1 pixel tracking image at the bottom of the email. This is the tracking image responsible for tabulating your campaign report showing you all the data like number of opens, opened from which count…

in Gmail displaying images error when no images are present Comment by Ben May 2014
Hi,
1. Login to your database via phpmyadmin
2. Click login table
3. Check that the column se…
in Amazon SES Region List Empy Comment by Ben May 2014


    
                
            
                Hi,

Here's how to get your campaign's web version link from the campaign report → http://d.pr/v/Chqx

Thanks.

Best regards,

Ben
            
            
                in                     Online version of emails for sharing
                Comment by Ben
                May 2014
            
        
    
    
                
            
                You're using Sendy on Ubuntu. Please see ? http://sendy.co/troubleshooting#ubuntu-opens-clicks-email-previews-not-working
            
            
                in                     Blank page when clicking the Unsubscribe link or the Open in Browser
                Comment by Ben
                May 2014
            
        
    
    
                
            
                Hi,

Did you use Sendy's official unsubscribe tags in your email HTML code? If you did, the unsubscribe links won't show up as a link in the campaign report.

Best regards,

Ben
            
            
                in                     Hide [unsubscribe] link clicks in the activity link report
                Comment by Ben
                May 2014
            
        
    
    
                
            
                Hi,

Try verifying DKIM for your verified email/domain:

Easy DKIM: http://docs.aws.amazon.com/ses/latest/DeveloperGuide/easy-dkim.html…            
            
                in                     Email sent to spam folder in Gmail if unsubscribe link is added
                Comment by Ben
                May 2014
            
        
    
    
                
            
                Hi,


(Quote)


This is correct behaviour. 'Email feedback forwarding' is deliberately disabled so that won't get emails for every single bounce/complaint notification sent by Amazon. Bounces and complaints are already flagged in Sendy whe…            
            
                in                     SNS Subscription Endpoint - https or http?
                Comment by Ben
                May 2014
            
        
    
    
                
            
                You can use 'HTTPS' for your SNS endpoints. But if you use 'HTTP', it's fine as well.

If you get the 'bounces and complaints not setup' warning when you send a campaign, see 
                in                     SNS Subscription Endpoint - https or http?
                Comment by Ben
                May 2014
            
        
    
    
                
            
                Hi,

You did not set the APP_PATH of your /includes/config.php.

Please follow the Get Started Guide very closely so that you do not have any issues http://sendy.co/get-started
            

                in                     Installation page not loaded
                Comment by Ben
                May 2014
            
        
    
    
                
            
                Hi,

Please see https://sendy.co/forum/discussion/293/personalized-tags-did-not-work-in-thank-you-email/p1

Than…            
            
                in                     Treat thankyou emails like campaign emails?
                Comment by Ben
                May 2014
            
        
    
    
                
            
                Hi Jim,

Please check that you've set your 'Amazon SES region' in Sendy's settings to the region you are using Amazon SES for.

Thanks.

Best regards,

Ben
            
            
                in                     Lost my data migrating dbs - am now back to sandbox mode
                Comment by Ben
                May 2014
            
        
    
    
                
            
                
(Quote)


The cron job instructions will show at the appropriate places. For example, the cron job instructions for sending/scheduling emails can be found at the 'Define recipients' page.
            
            
                in                     Hosting only allows Cron jobs to a maximum of once every 2 hours
                Comment by Ben
                May 2014
            
        
    
    
                
            
                Hi,

If your host restricts you from setting up cron jobs that runs every 1 minute and every 5 minutes, there are 3 options:

Use an external cron job service - 
                in                     Hosting only allows Cron jobs to a maximum of once every 2 hours
                Comment by Ben
                May 2014
            
        
    
    
                
            
                Hi,


(Quote)


Yes of course.

Thanks.

Best regards,

Ben
            
            
                in                     Sending from different email addresses
                Comment by Ben
                May 2014
            
        
    
    
                
            
                Hi,

You can change this in your list's settings:




(Quote)


This is industry's best practice though. A user who unsubscribed from one list probably didn't want to receive anymore em…            
            
                in                     Unsubscribe removes from all lists
                Comment by Ben
                May 2014
            
        
    
    
                
            
                Hi,

I've recorded a short screencast to show you where to regenerate a password for the brand ? http://d.pr/v/qnZu

Basically:

Login to Sendy
Click the 'pencil' …            
            
                in                     Changing/Removing the Client Login Details for a Brand
                Comment by Ben
                May 2014
            
        
    
    
                
            
                Hi,

If bounces handling was not setup correctly, you will get a 'Bounces & complaints not setup' warning message when you attempt to send a campaign. If you ignore the warning and click 'Sendy anyway', bounces and/or complaints will n…            
            
                in                     Bounce not being registered in the campaign report
                Comment by Ben
                May 2014
            
        
    
    
                
            
                Hi,

I've just changed your licensed domain to your-email-marketing.co.uk.

If you need to change your licensed domain in future, please send your request at http://sendy.co/#forms…            
            
                in                     Change of domain
                Comment by Ben
                May 2014
            
        
    
    
                
            
                Remove your AWS credentials in Sendy's settings.
            
            
                in                     Unverified 'From email' when sending via SMTP
                Comment by Ben
                May 2014
            
        
    
    
                
            
                Hi,

Adjustment of sending rate is only available if you are sending emails via Amazon SES.

Thanks.

Best regards,

Ben
            
            
                in                     How to adjust sending rate?
                Comment by Ben
                May 2014
            
        
    
    
                
            
                It's written in the FAQ on http://sendy.co


            
            
                in                     Can I send emails whose domain is not a licensed domain?
                Comment by Ben
                May 2014
            
        
    
    
                
            
                Hi,

Sendy's licensed domain is just where you install Sendy on, that's all. You can send from any email addresses you like on a single Sendy installation.

If you meant, you want to install Sendy on each of these domains - florida.…            
            
                in                     Can I send emails whose domain is not a licensed domain?
                Comment by Ben
                May 2014
            
        
    
    
                
            
                Hi,

No you won't lose any stats in the report.

Thanks.

Best regards,

Ben
            
            
                in                     What happens if I change the Amazon credentials?
                Comment by Ben
                April 2014
            
        
    
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