Ben

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You can disable Email Feedback Fowarding in your SES console:

in Delivery Status Notification (Failure) - hard bounces vs soft bounces Comment by Ben March 2014
Hi Susan,

First of all, you need to upgrade to the latest version of Sendy as you're currently using the extremely old version 1.1.5.

Later versions of Sendy will disable 'Email Feedback Forwarding' in your Amazon SES account so t…

in Delivery Status Notification (Failure) - hard bounces vs soft bounces Comment by Ben March 2014
Hi,
(Quote)
Just add the unsubscribe tag in your HTML and it will be converted into a real unsubscribe link when your email is sent out.

Thanks.

Best regards,
Ben

in Sending Email with SMTP Comment by Ben March 2014
Hi Bapi,

I've just checked, not sure why this is happening.

Can you send me your PHP error_log?

Thanks.

Best regards,
Ben

in Sending Email with SMTP Comment by Ben March 2014
Hi,

Please send me your Sendy URL, email and password so I can try.

Thanks.

Best regards,
Ben

in Sending Email with SMTP Comment by Ben March 2014
Hi,

To send to the remaining recipients, try the following (after changing your cron job to run every 5 mins):
1. Login to your database via phpmyadmin
2. Go to the 'campaigns' table
3. Change the value of the 'to_se…
in Not sending all emails in campaign Comment by Ben March 2014
Hi,
(Quote)
Is your cron job for scheduled.php running at every 30 seconds instead of every 5 minutes as officially documented? If you do anything out of what's officially documented you run the risk of the application not working as i…

in Not sending all emails in campaign Comment by Ben March 2014
Hi Veerle,

Email clients have patchy support for background images, the general best practice is not to use CSS backgrounds in emails. There are workarounds eg. creating a HTML table with 'background' attribute instead. Do a search for 'c…

in Background image not showing in test email Comment by Ben March 2014
You're welcome! I opened the .po file in Poedit and hit 'Save'. Then it worked, not sure what was wrong either. But glad that it's working for you now.
in Translation Problem on Amazon EC2 Comment by Ben March 2014
Thanks. Can you please upload this language file to your server replacing the old one then try setting the language to Italian again ? http://d.pr/f/DfWk

in Translation Problem on Amazon EC2 Comment by Ben March 2014
Thanks for clarifying that. Can you send me your language file in a zip so I can try it on my installation to see if there's any issues w…

in Translation Problem on Amazon EC2 Comment by Ben March 2014
Thanks Daniele, looks fine to me. Ok this may be a stupid question but you did set your language to the one you translated in Sendy's settings right?
in Translation Problem on Amazon EC2 Comment by Ben March 2014
I have installed a lot of LAMP stack on EC2 Linux AMI for other users without problems. Can you show me a screenshot of where you uploaded your language file so I can see if there's anything wrong?

Thank you.

Best regards,
B…

in Translation Problem on Amazon EC2 Comment by Ben March 2014
Hi,

Please see '[Users on Ubuntu] Sendy's interface not changed to the language I selected' on http://sendy.co/troubleshooting

Thanks.

Best regards,
Ben
in Translation Problem on Amazon EC2 Comment by Ben March 2014
/includes/footer.php

in Support widget Comment by Ben April 2014
Hi,
(Quote)
It is the email client that is not parsing the link that's the problem.

You can wrap the confirmation tag in a href HTML tag in your confirmation message:

in Confirmation link not clickable for some email clients Comment by Ben April 2014


    
                
            
                Hi,


(Quote)


Sendy will only 'not' send the email to a bounced email if that email was marked as bounced 'in Sendy' (not in other applications). There are no other ways for Sendy to know if an email is marked as bounced in Amazon SES un…            
            
                in                     Does Sendy respect bounces from other Apps using same SES information
                Comment by Ben
                April 2014
            
        
    
    
                
            
                Hi,

If both you and the other user uses the same verified email/domain to send emails, yes the email address will be marked as bounced on both Sendy installations if the bounced email exists in both installations.

On whether SES w…            
            
                in                     Does Sendy respect bounces from other Apps using same SES information
                Comment by Ben
                April 2014
            
        
    
    
                
            
                
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Yes, brands are now sorted by alphabetical order in 1.1.9. 

Thanks.

Best regards,

Ben
            
            
                in                     Way to reorder Brand listing?
                Comment by Ben
                March 2014
            
        
    
    
                
            
                Hi,

The next version will sort brand items by alphabetical order. Lists are already sorted by alphabetical order so I don't see why not for brands.

Thanks.

Best regards,

Ben
            
            
                in                     Way to reorder Brand listing?
                Comment by Ben
                March 2014
            
        
    
    
                
            
                I will certainly be working on this, thanks.
            
            
                in                     Count number of sends per brand
                Comment by Ben
                March 2014
            
        
    
    
                
            
                Hi @Dirky,

You're welcome! Thanks for using Sendy and sharing you experience, I'm glad Sendy is useful and of great value to you. 
                in                     Awesome Sendy! 3,000 emails, whooooosh!
                Comment by Ben
                March 2014
            
        
    
    
                
            
                Hi,

You only have to setup your bounces and complaints SNS topics once.

Just set the 'Feedback' of ALL your verified emails and/or domains (step 7.5 to 7.7 and step 8.5 to 8.7 of the 
                in                     Amazon SNS bounces/complaints, one for each client?
                Comment by Ben
                March 2014
            
        
    
    
                
            
                
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http://www.maxmind.com. It's very accurate.
            
            
                in                     How does Sendy determine the countries in the reports
                Comment by Ben
                February 2014
            
        
    
    
                
            
                Hi,

Countries are detected using the IP address of where they open the email from.

Thanks.

Best regards,

Ben
            
            
                in                     How does Sendy determine the countries in the reports
                Comment by Ben
                February 2014
            
        
    
    
                
            
                Hi,

Sendy disables 'Email Feedback Fowarding' so that you don't get email notifications for every email marked as bounced by Amazon as these emails will be registered as 'bounced' in Sendy.

There's no way to turn it off in Sendy u…            
            
                in                     Email Feedback Forwarding
                Comment by Ben
                February 2014
            
        
    
    
                
            
                Hi @jimbo77,

That's because you missed this comment in the /includes/config.php file:



Please remove the trailing …            
            
                in                     Why my installation folder is with dual slashes?
                Comment by Ben
                February 2014
            
        
    
    
                
            
                @fabgonber The current 1.1.8.x version is stable for your info.
            
            
                in                     Using Mandrill webhook for Bounces & Complaints
                Comment by Ben
                February 2014
            
        
    
    
                
            
                Thanks for sharing Gary. 
            
            
                in                     Adding a Cron Job for Webfaction
                Comment by Ben
                February 2014
            
        
    
    
                
            
                If anyone's interested in helping Rob, please PM Rob at @mcommerce.
            
            
                in                     Custom theme creation job
                Comment by Ben
                February 2014
            
        
    
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