Ben

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Hi,

Sendy's subscribe API has a gdpr parameter that you can pass 'true' to the parameter when callin…

in GDPR check box from Thrive leads to Sendy proof of consent Comment by Ben April 2022
Hi,

Yes.
1. Visit the campaign report
2. Right click the 'eye' icon and copy the link to get the generic web version URL
Screenshot:

You can share this …
in How to see web version link of previously sent newsletter? Comment by Ben March 2022
Hi,

You can create 'Custom fields' in your list for 'Telephone' and 'Message'.

To create custom fields for a list:
1. Go to 'View all lists' on the left sidebar
2. Select your desired list
3. Click 'Custom fi…
in Can I save more data other than just name and email? Comment by Ben March 2022
Hi,

Click on the subscriber in the list, a modal window will pop up showing more info about the subscriber. The 'Last activity' date is when they unsubscribed.

Thanks.

Best…

in Ability to record date that a subscriber was unsubscribed from a list? Comment by Ben March 2022
Hi,
(Quote)
It doesn't mean that. You can use Amazon SES in any other regions, doesn't matter what region you use for Amazon EC2.

Thanks.

Best regards,
Ben

in Effect of SMTP endpoint availability on Sendy Comment by Ben March 2022
Hi,
(Quote)
That's the 'default' expected behavior. You can change the 'Unsubscribe settings' in the list settings to 'Only this list' instead of the default 'All lists'.

To edi…

in Unsubscribing users via API for one specific list only Comment by Ben March 2022
Hi,
(Quote)
For instance, if you set an Autoresponder to send 1 minute after a user signs up to the list, on the next execution of the cron job in the next minute, Sendy will be able to send out that autoresponder email.

On the…

in More info about Autoresponders Comment by Ben March 2022
(Quote)
No, Sendy will only send your email 'once' to the subscriber.

Best regards,
Ben

in Subscriber in multiple lists - will they get things twice? Comment by Ben March 2022
Hi,
(Quote)
Set the unsubscribe settings for the list to 'Only this list'.

Best regards,
Ben

in Not possible to add via API after unsubscribe other list(s) Comment by Ben February 2022
Hi,

Bob will only receive 1 email.

Thanks.

Best regards,
Ben

in Multiple Email Lists Same Campaign Comment by Ben February 2022
I just tested the /api/subscribers/delete.php API and can confirm there are no bugs:

Best regards,
Ben

in Problem with API when deleting user from list Comment by Ben March 2022
Hi,

The parameter for the list's ID is list_id, did you use the correct parameter name?

Best regards,
Ben

in Problem with API when deleting user from list Comment by Ben March 2022
Hi,

Please ensure the .htaccess file in your Sendy directory is Sendy's original .htaccess file and it is not modified.

You can download Sendy from https://sendy.co/get-updated…

in 404s on webversion and unsubscribe links Comment by Ben February 2022
Hi Joe,
(Quote)
The reason why it’s not possible to change ‘Bounced’ status back to ‘Active’ in the UI is because repeatedly sending to bounced email addresses may cause Amazon to suspend your account.

Please also visit the '
in Help with Bounces Comment by Ben February 2022
Hi,

For a subscriber to restart the whole Drip Campaign sequence again, you'd need to delete him off the list, then re-add him to the list using the subscribe API or Sen…

in Possible to restart auto responder for a subscriber? Comment by Ben February 2022
When you're at the 'Define recipients' page, Sendy will automatically setup the Amazon SNS topics and subscriptions in the background. If it is unable to, it should show an error message.

You can check your in How Amazon Feedback notifications automatically setup? Comment by Ben February 2022
Hi,
(Quote)
No that's not true. That refers to verification of your 'From email' in your Amazon SES console, not the automatic setup of Amazon SNS topics & subscriptions.

Amazon SNS topics & subscriptions are setup by S…

in How Amazon Feedback notifications automatically setup? Comment by Ben February 2022
Hi,

Does your server have mod_security running?

Thanks.

Best regards,
Ben

in Internal server error when saving list settings Comment by Ben February 2022
Hi,

One idea is to create a template that has the CSS code setup with the font color and type you want. Then when you create campaigns in future, create them using that template.

Best regards,
Ben

in Changing the default font and font color in Sendy Comment by Ben January 2022
Hi,

One solution is to change the column_default for unsubscribe_all_list to in Unsubscribe "Only this list" as standard Comment by Ben February 2022


    
                
            
                Yes, you can use [Email] tag in a link.
            
            
                in                     Can I use the [Email] personalization tag as a parameter in a link for a CTA button?
                Comment by Ben
                February 2022
            
        
    
    
                
            
                
(Quote)


There is no need to verify aws.[domain].com in your Amazon SES console, or any sub domains for that matter.
            
            
                in                     Improving mail deliverability
                Comment by Ben
                February 2022
            
        
    
    
                
            
                Hi,

One of your browser extension is inserting code into the WYSIWYG editor when you were editing your email campaign (for example, ‘Grammarly’, ‘Ad Blocker Ultimate’, 'Adguard Adblocker', ‘MetaMask‘, 'Microsoft Editor' browser extensions…            
            
                in                     Weird code embedded in emails sent
                Comment by Ben
                January 2022
            
        
    
    
                
            
                Hi,

Does your server have mod_security installed? It might be falsely triggering.

You can try turning it off for your sendy directory. 
                in                     Internal server error when saving list settings.
                Comment by Ben
                January 2022
            
        
    
    
                
            
                Hi,

Forwarding an email is a native function of the email client the recipient is using, this is out of Sendy (or anyone's) control.

Best regards,

Ben
            
            
                in                     Disable ability to forward email messages?
                Comment by Ben
                January 2022
            
        
    
    
                
            
                Try changing your cron job to curl -L -s https://sendy_installation_url/autoresponders.php > /dev/null 2>&1

(change 
            

                in                     Autoresponder not working
                Comment by Ben
                January 2022
            
        
    
    
                
            
                Hi,

Please review the following pointers:

Please ensure that you have moved out of Amazon SES 'Sandbox mode' by requesting Amazon to raise your ‘SES daily sending limits’ → 
                in                     Autoresponder not working
                Comment by Ben
                January 2022
            
        
    
    
                
            
                Hi,

The problem is because your SSL certificate is invalid, so opens and clicks can't be tracked properly.

Screenshot:


Y…            
            
                in                     Wrong analytics
                Comment by Ben
                January 2022
            
        
    
    
                
            
                Hi,

If you download Sendy and you get the version 4.1.0.1 zip, it's because your license key is a 4.x license key.

Upgrade your license key to 
                in                     Download latest version
                Comment by Ben
                January 2022
            

        

    

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