Ben

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Hi Joe,
(Quote)
The reason why it’s not possible to change ‘Bounced’ status back to ‘Active’ in the UI is because repeatedly sending to bounced email addresses may cause Amazon to suspend your account.

Please also visit the '
in Help with Bounces Comment by Ben February 2022
Hi,

For a subscriber to restart the whole Drip Campaign sequence again, you'd need to delete him off the list, then re-add him to the list using the subscribe API or Sen…

in Possible to restart auto responder for a subscriber? Comment by Ben February 2022
When you're at the 'Define recipients' page, Sendy will automatically setup the Amazon SNS topics and subscriptions in the background. If it is unable to, it should show an error message.

You can check your in How Amazon Feedback notifications automatically setup? Comment by Ben February 2022
Hi,
(Quote)
No that's not true. That refers to verification of your 'From email' in your Amazon SES console, not the automatic setup of Amazon SNS topics & subscriptions.

Amazon SNS topics & subscriptions are setup by S…

in How Amazon Feedback notifications automatically setup? Comment by Ben February 2022
Hi,

Does your server have mod_security running?

Thanks.

Best regards,
Ben

in Internal server error when saving list settings Comment by Ben February 2022
Hi,

One idea is to create a template that has the CSS code setup with the font color and type you want. Then when you create campaigns in future, create them using that template.

Best regards,
Ben

in Changing the default font and font color in Sendy Comment by Ben January 2022
Hi,

One solution is to change the column_default for unsubscribe_all_list to in Unsubscribe "Only this list" as standard Comment by Ben February 2022


    
                
            
                Yes, you can use [Email] tag in a link.
            
            
                in                     Can I use the [Email] personalization tag as a parameter in a link for a CTA button?
                Comment by Ben
                February 2022
            
        
    
    
                
            
                
(Quote)


There is no need to verify aws.[domain].com in your Amazon SES console, or any sub domains for that matter.
            
            
                in                     Improving mail deliverability
                Comment by Ben
                February 2022
            
        
    
    
                
            
                Hi,

One of your browser extension is inserting code into the WYSIWYG editor when you were editing your email campaign (for example, ‘Grammarly’, ‘Ad Blocker Ultimate’, 'Adguard Adblocker', ‘MetaMask‘, 'Microsoft Editor' browser extensions…            
            
                in                     Weird code embedded in emails sent
                Comment by Ben
                January 2022
            
        
    
    
                
            
                Hi,

Does your server have mod_security installed? It might be falsely triggering.

You can try turning it off for your sendy directory. 
                in                     Internal server error when saving list settings.
                Comment by Ben
                January 2022
            
        
    
    
                
            
                Hi,

Forwarding an email is a native function of the email client the recipient is using, this is out of Sendy (or anyone's) control.

Best regards,

Ben
            
            
                in                     Disable ability to forward email messages?
                Comment by Ben
                January 2022
            
        
    
    
                
            
                Try changing your cron job to curl -L -s https://sendy_installation_url/autoresponders.php > /dev/null 2>&1

(change 
            

                in                     Autoresponder not working
                Comment by Ben
                January 2022
            
        
    
    
                
            
                Hi,

Please review the following pointers:

Please ensure that you have moved out of Amazon SES 'Sandbox mode' by requesting Amazon to raise your ‘SES daily sending limits’ → 
                in                     Autoresponder not working
                Comment by Ben
                January 2022
            
        
    
    
                
            
                Hi,

The problem is because your SSL certificate is invalid, so opens and clicks can't be tracked properly.

Screenshot:


Y…            
            
                in                     Wrong analytics
                Comment by Ben
                January 2022
            
        
    
    
                
            
                Hi,

If you download Sendy and you get the version 4.1.0.1 zip, it's because your license key is a 4.x license key.

Upgrade your license key to 
                in                     Download latest version
                Comment by Ben
                January 2022
            

        

    

    
                
            
                Hi,


(Quote)


If you want to change your licensed domain, you can do it here → https://sendy.co/#forms

Thanks.

Best regards,

Ben
            
            
                in                     Shared database with wordpress
                Comment by Ben
                January 2022
            
        
    
    
                
            
                Hi,


(Quote)


It's in the main settings under 'Amazon Web Services Credentials' → http://bc-as.org/sendy/settings

If you don't see it, you're probably not logged in as …            
            
                in                     Unable to communicate with Amazon SES API
                Comment by Ben
                January 2022
            
        
    
    
                
            
                Hi,


(Quote)


That means a number of users clicked both links. They probably wasn’t serious about the survey and clicked both links to see what happens, or for whatever other reasons. The fact is that one person can click more than one l…            
            
                in                     Questions about click tracking in Sendy
                Comment by Ben
                January 2022
            
        
    
    
                
            
                Hi,


(Quote)


That won't activate the trigger.

Send a campaign with an unsubscribe tag to a list with your test email inside. Click the unsubscribe link in the email you receive, that will trigger the webhook.

Another way…            
            
                in                     Test webhook trigger
                Comment by Ben
                January 2022
            
        
    
    
                
            
                Hi,


(Quote)


Segments will only include 'Active' subscribers, so does CSVs exported from segments.

Thanks.

Best regards,

Ben
            
            
                in                     Do segmentations include unsubscribed emails?
                Comment by Ben
                January 2022
            
        
    
    
                
            
                Hi,

The reason why you are getting a blank page is because gettext is not installed on your server (please see below).

Please install 
                in                     Login page is blank
                Comment by Ben
                December 2021
            

        

    

    
                
            
                Hi,

Please see → https://sendy.co/troubleshooting#csv-import-stuck-at-0-percent

Best regards,

Ben
            
            
                in                     Email list is not importing even with cron job
                Comment by Ben
                December 2021
            
        
    
    
                
            
                Hi,

When they send the campaign at the 'Define recipients' page (the page where you select lists to send your campaign to), they’ll be redirected to PayPal’s payments page to make payment. After payment is made, their campaigns will start…            
            
                in                     How does the billing system work?
                Comment by Ben
                December 2021
            
        
    
    
                
            
                Hi,

Alternatively, you can use Zapier's 'Webhooks' zap to do a POST to Sendy's 'subscribe' API. Doing so, you can …            
            
                in                     Custom Field Support in Zapier?
                Comment by Ben
                December 2021
            
        
    
    
                
            
                Hi,


(Quote)


Looking at the error message, this is an issue with your server's certificate, you need to contact your hosting provider for help.

Best regards,

Ben
            
            
                in                     Error communicating with Amazon SNS API
                Comment by Ben
                December 2021
            
        
    
    
                
            
                Hi,

You can delete that list, but I suggest deleting that list after activity of your newsletter dies down in approximately one week so the unsubscribe link still works in the meantime.

Thanks.

Best regards,

Ben
            
            
                in                     Can i delete a list once emails sent
                Comment by Ben
                December 2021
            
        
    
    
                
            
                
(Quote)


You can set autoresponder emails to send immediately after a user signs up to the list. If your cron job is set to run only every 5 minutes, they will not get the email immediately.

Or for example, if you set the autoresponder …            
            
                in                     Autoresponder not working
                Comment by Ben
                December 2021
            
        
    
    
                
            
                Hi,


(Quote)


Please ensure your cron job for autoresponders.php is set to run every 1 minute (not anything more)

Thanks.

Best regards,

Ben
            
            
                in                     Autoresponder not working
                Comment by Ben
                November 2021
            
        
    
    
                
            
                Hi,

Please review the following pointers:

Please ensure that you have moved out of Amazon SES 'Sandbox mode' by requesting Amazon to raise your ‘SES daily sending limits’ → 
                in                     Autoresponder not working
                Comment by Ben
                November 2021
            
        
    
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