Ben

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Hi,
(Quote)
If you want to change your licensed domain, you can do it here → https://sendy.co/#forms

Thanks.

Best regards,
Ben

in Shared database with wordpress Comment by Ben January 2022
Hi,
(Quote)
It's in the main settings under 'Amazon Web Services Credentials' → http://bc-as.org/sendy/settings

If you don't see it, you're probably not logged in as …

in Unable to communicate with Amazon SES API Comment by Ben January 2022
Hi,
(Quote)
That means a number of users clicked both links. They probably wasn’t serious about the survey and clicked both links to see what happens, or for whatever other reasons. The fact is that one person can click more than one l…

in Questions about click tracking in Sendy Comment by Ben January 2022
Hi,
(Quote)
That won't activate the trigger.

Send a campaign with an unsubscribe tag to a list with your test email inside. Click the unsubscribe link in the email you receive, that will trigger the webhook.

Another way…

in Test webhook trigger Comment by Ben January 2022
Hi,
(Quote)
Segments will only include 'Active' subscribers, so does CSVs exported from segments.

Thanks.

Best regards,
Ben

in Do segmentations include unsubscribed emails? Comment by Ben January 2022
Hi,

The reason why you are getting a blank page is because gettext is not installed on your server (please see below).

Please install in Login page is blank Comment by Ben December 2021


    
                
            
                Hi,

Please see → https://sendy.co/troubleshooting#csv-import-stuck-at-0-percent

Best regards,

Ben
            
            
                in                     Email list is not importing even with cron job
                Comment by Ben
                December 2021
            
        
    
    
                
            
                Hi,

When they send the campaign at the 'Define recipients' page (the page where you select lists to send your campaign to), they’ll be redirected to PayPal’s payments page to make payment. After payment is made, their campaigns will start…            
            
                in                     How does the billing system work?
                Comment by Ben
                December 2021
            
        
    
    
                
            
                Hi,

Alternatively, you can use Zapier's 'Webhooks' zap to do a POST to Sendy's 'subscribe' API. Doing so, you can …            
            
                in                     Custom Field Support in Zapier?
                Comment by Ben
                December 2021
            
        
    
    
                
            
                Hi,


(Quote)


Looking at the error message, this is an issue with your server's certificate, you need to contact your hosting provider for help.

Best regards,

Ben
            
            
                in                     Error communicating with Amazon SNS API
                Comment by Ben
                December 2021
            
        
    
    
                
            
                Hi,

You can delete that list, but I suggest deleting that list after activity of your newsletter dies down in approximately one week so the unsubscribe link still works in the meantime.

Thanks.

Best regards,

Ben
            
            
                in                     Can i delete a list once emails sent
                Comment by Ben
                December 2021
            
        
    
    
                
            
                
(Quote)


You can set autoresponder emails to send immediately after a user signs up to the list. If your cron job is set to run only every 5 minutes, they will not get the email immediately.

Or for example, if you set the autoresponder …            
            
                in                     Autoresponder not working
                Comment by Ben
                December 2021
            
        
    
    
                
            
                Hi,


(Quote)


Please ensure your cron job for autoresponders.php is set to run every 1 minute (not anything more)

Thanks.

Best regards,

Ben
            
            
                in                     Autoresponder not working
                Comment by Ben
                November 2021
            
        
    
    
                
            
                Hi,

Please review the following pointers:

Please ensure that you have moved out of Amazon SES 'Sandbox mode' by requesting Amazon to raise your ‘SES daily sending limits’ → 
                in                     Autoresponder not working
                Comment by Ben
                November 2021
            
        
    
    
                
            
                Hi,

There is no need to delete unsubscribed or bounced subscribers. In fact, you should leave them alone so that Sendy knows never to send an email to them again, or re-import them again in future.

Thanks.

Best regards,
            

                in                     Removed unsubscribed and bounced list
                Comment by Ben
                December 2021
            
        
    
    
                
            
                Hi,


(Quote)


Visit https://email.quantumslice.com/reset-cron.php to clear the false positive that a cron job had been setup for 
            

                in                     Segments not updating
                Comment by Ben
                November 2021
            

        

    

    
                
            
                Hi,

The correct usage should be [profile_link,fallback=] instead of [profile_link].

Thanks.<…            
            
                in                     Correct usage of tags
                Comment by Ben
                November 2021
            
        
    
    
                
            
                Hi,

When your Amazon SES account is still in sandbox mode, you must verify the 'To' email address in addition to the 'From' email address, then your email can be sent through. If you don't verify the 'To' email address, your email will no…            
            
                in                     Some email address in the list not receiving the email
                Comment by Ben
                November 2021
            
        
    
    
                
            
                Hi,

Please see How to stop a CSV import that's currently importing

Thanks.

Best regards,

Ben
            
            
                in                     Cancelling large import jobs
                Comment by Ben
                November 2021
            
        
    
    
                
            
                Hi,

I just visited https://sendy.cuvette.tech/login and it's loading well.

Thanks.

Best regards,

Ben
            
            
                in                     I am getting 500 server error - not enough resource on web
                Comment by Ben
                November 2021
            
        
    
    
                
            
                Hi,

Please ensure your cron job for autoresponders.php is set to run every 1 minute (not anything more)
Please ensure that you have ‘Enabled’ your autoresp…            
            
                in                     Autoresponder Not Working.
                Comment by Ben
                November 2021
            
        
    
    
                
            
                Hi,

Create a 'Rule' for On autoresponder email sent:



Set the rule to trigger a 'Webhook' when the last autoresp…            
            
                in                     Move subscribers to new list when finishing autoresponder series
                Comment by Ben
                October 2021
            
        
    
    
                
            
                Hi,

After you send a campaign, all the email tracking activity will be displayed in the campaign report.

Just click on the campaign item and you will be brought to the campaign report, where you can see all the tracking and analyt…            
            
                in                     SNS notification to Sendy
                Comment by Ben
                November 2021
            
        
    
    
                
            
                Hi,

Export a CSV of your segment.
Update the CSV with the custom field value for all the records in the CSV
Import the CSV into the list, Sendy will update the custom field values of all the matching subscribers
            
                in                     Update a custom field of all the subscribers in a segment via API
                Comment by Ben
                October 2021
            
        
    
    
                
            
                Hi,

The intermittent 500 Internal Server error sounds like an issue with your web hosting server. I suggest contacting your hosting provider to check if this is a known problem.

Best regards,

Ben
            
            
                in                     500 error when switching between WYSIWYG and HTML
                Comment by Ben
                October 2021
            
        
    
    
                
            
                Hi,

Sendy have a built in feature for this. Create a 'Rule' that sends yourself an email notification when someone subscribes to a list.



Thanks.

Best regards,

Ben
            
            
                in                     Send me email notification upon subscribe?
                Comment by Ben
                October 2021
            
        
    
    
                
            
                Hi,

Visit your Sendy's main settings to change your login email ? https://mail.blisslifepress.com/settings

Ex…            

            
                in                     How to change login email address?
                Comment by Ben
                October 2021
            
        
    
    
                
            
                Hi,

If you want to use a mix of Amazon SES accounts for different 'Brands', use Amazon SES 'SMTP' credentials (https://docs.aws.amazon.c…            

            
                in                     Separate AWS Credentials
                Comment by Ben
                October 2021
            
        
    
    
                
            
                Hi,

Please see below:



Thanks.

Best regards,

Ben
            
            
                in                     How to disable 2 Factor Authentication?
                Comment by Ben
                October 2021
            
        
    
    
                
            
                Hi,

I suggest maxing out your daily sending quota by sending your campaign to 50k per day. If your bounce and complaint rates aren’t high, you can request Amazon to raise your daily sending quota via 
                in                     Warmup and limitation
                Comment by Ben
                September 2021
            
        
    
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