Ben

Hello,

(Quote)

As PayPal is used to process payment, the minimum payment they can process is at least 1 USD. You can set your cost per recipient at any fee you want but the total cost of the campaign has to meet the minimum payment set…

in Setting up the Delivery Fee & Cost per recipient Comment by Ben April 2013

(Quote)

Thanks Bas!

Ben

in Subscription & unsubscription example code Comment by Ben April 2013

Hi,

I subscribed via the API using 'Алексей Тарасов' and it's displaying correctly.

Try changing your database…

in UTF8 characters via Subscription API Comment by Ben April 2013

Hello,

Link tracking is not supported in welcome emails. Use the Autoresponder feature (Drip Campaign) to send welcome emails instead. Autoresponders will show you a full report of your welcome email activities.

Link tracking aren…

in Click tracking for welcome and test emails Comment by Ben April 2013

You have 12GB of RAM, but the memory_limit allocated for PHP's usage is only 512M. Try increasing it to a larger number in php.ini and utilize more of your RAM.

in CSV import time out Comment by Ben April 2013

Can you check your error log for any 'fatal errors'? Is the 'Maximum execution time of 300 seconds exceeded' error the only error?

How many records are you trying to import and what is the CPU and memory of your server?

in CSV import time out Comment by Ben April 2013

Hi,

Sendy provides you with a subscribe form HTML code you can embed anywhere on your website.

Go to 'View all lists'
Select your desired list
Click 'Subscribe form' at the top right to get the HTML code
in Subscription & unsubscription example code Comment by Ben April 2013

(Quote)

Wait around 5 minutes, importing will resume itself when cron job kicks in 5 minutes after time out.

in CSV import time out Comment by Ben April 2013

Hi,

Can you please provide me with the correct symbols in question so I can test it on my side?

Thanks.

Ben

in UTF8 characters via Subscription API Comment by Ben April 2013

What's your cron job interval?

in CSV import time out Comment by Ben April 2013

Hi Matthieu,

You may be right: "Find your system’s maximum throughput without using up your daily sending quota."

But I can't find more detailed information other than to 'assume' we can send multiple emails to the same simulator …

in Performance Tuning : EC2/Ubuntu Comment by Ben April 2013

Hi @rentalia,

Did you setup a cron job for CSV import?

Ben

in CSV import time out Comment by Ben April 2013

Hi Maxim,

The registered bounces you see in Sendy's interface are 'Hard bounces'.

Soft bounces are invisible to you but are registered in the database. If an email soft bounce 3 times, it'll be converted to 'hard bounce'. This hap…

in Can we see both hard & soft bounces? Comment by Ben April 2013

Hi Yogesh,

Did you setup a cron job for sending? Setting up a cron job for sending features auto resume when sending time out due to memory exhaustion or other reasons.

When you're at the 'Define recipients' page (the page where y…

in Emails sent, Amazon SES quota not reflecting Comment by Ben April 2013

Hello,

There're no known issues with Sendy's SMTP feature at the moment. Can you test if SMTP is working by using other SMTP settings, from your personal email for example (eg. gmail, yahoo mail etc)?

Thanks.

Ben

in SMTP from mandrill on Hostgator Comment by Ben April 2013

Hi Matthieu,

(Quote)

Amazon mailbox simulator is not used for testing speed. It's used for testing bounces, complaints etc using their test emails.

in Performance Tuning : EC2/Ubuntu Comment by Ben April 2013

Hey Jon,

This is a programming question which is not covered by support. If you need help in writing code for integration, consider hiring someone who can help you without you having to learn these stuff. PM in Trying to integrate with my Shopping Cart... Comment by Ben April 2013

Hi,

That is a HTTP GET, not a HTTP POST.

You need to do a HTTP POST.

Thanks.

Ben

in Getting subscribe API to work Comment by Ben April 2013

Hi @scalar,

You can check the database directly via phpmyadmin or similar, under bounce_soft column, i…

in How do I see why emails bounced? Comment by Ben April 2013

Hi Yogesh,

Thanks for clarifying. Looks like sending timed out. Sending usually time out because of memory exhaustion. I checked your phpinfo and saw that your PHP is only allocated with 64MB of memory. Are you on a shared server?

in Emails sent, Amazon SES quota not reflecting Comment by Ben April 2013

Hi Yogesh,

But you mentioned the campaign generated 31 clicks, doesn't that mean your emails have been sent?

Ben

in Emails sent, Amazon SES quota not reflecting Comment by Ben April 2013

Hi @scalar,

There are only 2 reasons why emails bounced (and you won't be able to see it in Amazon SNS):

Hard bounce (email does not exist)
Soft boun…

in How do I see why emails bounced? Comment by Ben April 2013

Hi Yogesh,

There is a delay before Amazon updates your SES quota figures.

Thanks.

Ben

in Emails sent, Amazon SES quota not reflecting Comment by Ben April 2013

Hi Gustavo,

When you import a CSV, if Sendy detects that the contact already exist, it will not import or overwrite the existing contact.

As an alternative, you can write a script to import via the in How to import subscribers while overwriting contact details Comment by Ben April 2013

Thanks for the review!

in My Review on Sendy Comment by Ben April 2013

Thanks, I've fixed the link. Try a Linux box, or ask Scott if he did anything to make CSV import work on Windows?

in [Windows] Keep getting "Please upload a CSV file" message Comment by Ben April 2013

Hi Matthieu,

May I know how many emails you're sending to, and is your newsletter size relatively big (a lot of code)? Note that each email is converted to base64 before transferring to Amazon. Base64 converted code is 33% larger than the…

in Performance Tuning : EC2/Ubuntu Comment by Ben April 2013

Hi @vdjacic,

You're running Sendy on Windows. Sendy is not tested or supported on Windows. But one user who works at Microsoft made Sendy work on Windows, in [Windows] Keep getting "Please upload a CSV file" message Comment by Ben April 2013

Sorry, it should be scheduled.php.

*/5 * * * * curl -L -s http://your_sendy_installation_url/scheduled.php > /dev/null 2>&1

in No suhosin php extension on php5.4.4. Comment by Ben April 2013

Hi @rentalia,

Yes curl command will work:

*/5 * * * * curl -L -s http://your_sendy_installation_url…


            
                in                     No suhosin php extension on php5.4.4.
                Comment by Ben
                April 2013

Ben

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