Comments

• Hi Carl,

  Thanks for your suggestion, I'll move this to the suggestion category.

  Ben

  in Update email through API? Comment by Ben April 2013

• Hi Carl,

  You can't do that as the 'email' is the only identifier for the API to know which record to change in the database.

  If you need to update a user's email, call the

  in Update email through API? Comment by Ben April 2013

• Hi Dennis,

  Did this happen out of a sudden?

  I tested your script, if I used your method with only 4 parameters (without the iv), I'll get this warning:

  <…

  in All Links Were Breaking (had to patch includes/helpers/short.php file!) Comment by Ben April 2013

• Yes you can. You can update from any version to the latest version.

  in Update to 1.1.5.4 from 1.1.1.4 ? Comment by Ben April 2013

• Hi Rodrigo,

  Thanks for your suggestion, I've taken note of this.

  Ben

  in rfc2369 complaint to high deliverability on hotmail Comment by Ben April 2013

• Hi @jereami,

  Your cron job interval should be 'every 5 minutes', not 1 minute or 3 minutes though. This is described in the cron job setup instructions:

  

  in End users receiving duplicate emails Comment by Ben April 2013

• Hi Dave,

  I've done some extensive troubleshooting to find out why your campaign isn't sending until I narrowed down to one line of code. I removed it since I figured it won't affect anything and sending worked. I'm not sure if this has to…

  in Campaign not sending Comment by Ben April 2013

• Hi Dennis,

  There's no way to get data from an existing subscriber outside of Sendy at the moment though.

  Do you have this running total stored somewhere? I'm not sure what your use case is, but I imagine it's an application where …

  in Get Subscriber Info from API Comment by Ben April 2013

• Hi Dave,

  Can you please PM me these details so I can take a look:

  • Sendy installation URL, email and password
  • FTP credentials

  Thanks.

  Ben

  in Campaign not sending Comment by Ben April 2013

• Hi Parker,

  I just tested subscribing 'joe@test.com' and it worked.

  Try subscribing this email using the provided subscribe form HTML code which can be found in your list. This is the best way to nail down whether it's a Sendy issu…

  in Integrate Sendy API Into iOS App Comment by Ben April 2013

• Hi Dave,

  Have you went through the steps that I've described above? What is the result?

  Thanks.

  Ben

  in Campaign not sending Comment by Ben April 2013

• Hi Steve,

  Bulk email applications needs sufficient CPU and memory during sending. I wouldn't say one is more important than the other.

  Choosing the right instance depends on the volume of emails you need to manage or send. The bes…

  in Best EC2 Instance for Sendy Comment by Ben April 2013

• Sorry I forgot to ask, does your host allow you to run cron jobs at least every 5 minutes? If so, how about 1 minute?

  Thanks.

  Ben

  in Campaign not sending Comment by Ben April 2013

• Hi Dave,

  Can you follow the following steps so that we can verify your cron job is working.

  1. Visit http://your_sendy_installation_url/reset-cron.php
     in Campaign not sending Comment by Ben April 2013

• Hi @texasjohn,

  GoDaddy does not let you send emails via external SMTP on a shared hosting plan.

  Here's GoDaddy's own words:

  (Quote)

  Source: in SMTP on GoDaddy shared hosting Comment by Ben April 2013

• Hi @dbarron,

  (Quote)

  Yes it does.

  Thanks.

  Ben

  in Custom Fields inside URLs? ...inside Subject Line? Comment by Ben April 2013

• Hi Dave,

  The cron setup instructions for both scheduled.php and autoresponders.php specified that the cron job interval should be */5 and

  in Campaign not sending Comment by Ben April 2013

• Hi Parker,

  I have no experience with Objective C though. Are you the developer of your iOS app? If you can do a HTTP POST in your code, you'll be able use Sendy's API to POST data to your Sendy installation.

  Thanks.

  Ben

  in Integrate Sendy API Into iOS App Comment by Ben April 2013

• Hi Steve,

  '888' was changed to '892' in 1.1.5.1 on Mar 1st (the first update after 1.1.5) to prevent conflicts in characters inside the encrypted IDs.

  Ben

  in Subscribing doesn't work after switching to nginx Comment by Ben April 2013

• Hi Steve,

  openssl_encrypt and openssl_decrypt is used for list ID encryption. The encryption method …

  in Subscribing doesn't work after switching to nginx Comment by Ben April 2013

• Hi,

  Have you changed AllowOverride None to AllowOverride All in your server's httpd.conf as describe…

  in Unique opens, unique clicks and unsubscribe not working in Ubuntu Comment by Ben April 2013

• Hi Scott,

  Please see this existing thread (third last answer from the bottom):

  http://forum.sendy.c…

  in How can I disable trackable links? Comment by Ben April 2013

• Hi Pushpak,

  I checked and saw you're setting up your own server using Ubuntu on Amazon EC2.

  Please see the last comment on this existing thread in Unique opens, unique clicks and unsubscribe not working in Ubuntu Comment by Ben April 2013

• You're welcome, thank you for the update.

  in subscribe form just generates blank page with small grey box in the middle Comment by Ben April 2013

• Hi Steve,

  I am not familiar with nginx. Sendy works on Apache as mentioned on Sendy's website under FAQs.

  Any bugs with short.php for the new encryption and decryption method has been squashed when 1.1.5 was released based on user…

  in Subscribing doesn't work after switching to nginx Comment by Ben April 2013

• @texasjohn - You're welcome.

  in SES on 1 brand, SMTP on another Comment by Ben April 2013

• Thanks David.

  For others reading this, this is something you need to take note of if you are setting up your own server with LAMP stack to run Sendy. Otherwise, this is something your hosting company would've already taken care of or worr…

  in After install, /login returns 404 Comment by Ben April 2013

• Hi @texasjohn,

  When you send an email, Sendy checks if AWS credentials are set. If they are set, it'll send via SES. Otherwise it'll fallback to using your SMTP setting…

  in SES on 1 brand, SMTP on another Comment by Ben April 2013

• Hi David,

  Not sure how your instance was setup, I'm using Amazon EC2 (Amazon Linux AMI, t1.micro) instance on LAMP stack without any problems.

  PM me your EC2 user name and SSH key.

  Thanks.

  Ben

  in After install, /login returns 404 Comment by Ben April 2013

• Hi Rod,

  I just tested using the subscribe form from your Main List, subscribed via the form and was redirected to the page you intended:

  in subscribe form just generates blank page with small grey box in the middle Comment by Ben April 2013

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