Ben

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If you were able to send 160,000 emails perfectly yesterday, there're no issues with Sendy's code. There're no known bugs with sending and auto-resume at this time as well. It has something to do with your server's ability to handle 160,000 email…

in Cron executing OK but nothing happens Comment by Ben April 2013
This is very strange though. You PHP command works via SSH but your cron job that uses the same command does not.
(Quote)
Once again, your server timed out.

Can you give me a little information about server configuration, is it…

in Cron executing OK but nothing happens Comment by Ben March 2013
Hi,

With regards to the screenshots, this happens when scheduled.php is doing its timeout checks. If you're seeing this that means your cron job is working.

Goin…

in Cron executing OK but nothing happens Comment by Ben March 2013
Hi,

I understand you are 100% sure your cron job command is set correctly, but if the status says "Sending" and stays at 0%, the cron is not executing the sending script.
(Quote)
Your server timed out due to memory exhaustion. …

in Cron executing OK but nothing happens Comment by Ben March 2013
This is not available in Sendy's UI. You need to query the database by doing a COUNT query on recipients col…

in Count number of sends per brand Comment by Ben March 2013
Hi @scottfreeman,

I see that you manually set the join_date in your database in order to send au…

in Added new email to Drip campaign, but it's not sending Comment by Ben March 2013
Hi Lucas,

Glad you found out the reason and thanks for sharing. Sounds to me like the "from email" you used didn't have bounces/complaints feedback loop setup hence Sendy kept letting you know that they weren't setup.

Ben

in Bounces & complaints not working Comment by Ben March 2013
Hi @cuci,

Can you please PM me these details so I can take a look:
- Sendy installation URL, email and password
- Access to mySQL database (phpMyAdmin or h…
in Bounces & complaints not working Comment by Ben March 2013
Hi Andrew,

When you upgrade to a new version, the file, includes/update.php will update your database to make it work with the new version. See the code starting from li…

in Changes to database schema for latest version Comment by Ben March 2013
Hi @zmorrisj,

For special functionalities like this, I would suggest creating your own opt-in form using Sendy's API http://…

in Opening subscribe success with new tab Comment by Ben March 2013
Hi Steve,

Create a script to accept the POST request from Unbounce (they have a sample PHP script in the link you provided above). Then POST the data to your Sendy installation using Sendy's API in API - Unbounce integration Comment by Ben March 2013
Hi Lucas,
(Quote)
You should follow step 6, 7 and 8 http://sendy.co/get-started.

If you've already setup bounces & complaints SNS topics/subscriptions, you need to re…

in Bounces & complaints not working Comment by Ben March 2013
==== Update ====

You can now export 'recipients who did not open your email' in the report with one click from version 2.0 onwards.

in Re-send to unopens Comment by Ben March 2013
@supportoserver Strange. sendy.co is up though → http://www.downforeveryoneorjustme.com/s…

in After install i dont see login Comment by Ben March 2013
Thanks, I received your credentials.

Your server is having trouble trying to connect to our server to verify your license. Outgoing connections are most probably blocked by your server. It takes an extremely long time to load the installa…

in After install i dont see login Comment by Ben March 2013
(Quote)
Hm, I didn't receive it though.

in After install i dont see login Comment by Ben March 2013
Hi,

Please PM me these details so I can take a look:
- Sendy installation URL, email and password
- FTP credentials
Thanks.

Ben
in After install i dont see login Comment by Ben March 2013
Hi,

I still haven't receive your answer for my question:
(Quote)
Thanks.

Ben

in After install i dont see login Comment by Ben March 2013
Hi,

These are not errors, they are "warnings", does not affect functionality, you can ignore them.

Ben

in After install i dont see login Comment by Ben March 2013
I checked your domain directly on our license checker and it returns "valid". So there's no problems on our side.

Does your server use a firewall that block outgoing connections?

Ben

in After install i dont see login Comment by Ben March 2013
Hi @eumedia,

gettext module is not installed for PHP. Request your host to install in After install i dont see login Comment by Ben March 2013


    
                
            
                Hi @zmorrisj,

If you have no programming experience you may consider hiring someone at oDesk to work a few hours to integra…            
            
                in                     Verifying A Visitor's Subscription Status
                Comment by Ben
                March 2013
            
        
    
    
                
            
                That was something at the back of my head. Will keep this in mind, thanks for your suggestion.
            
            
                in                     db and file backup to S3 ?
                Comment by Ben
                March 2013
            
        
    
    
                
            
                Hi Shawn,

Sendy promises to be 'white label'. If we show the current SES quota like how it's displayed to you when you login as the main user, Sendy will not be white label anymore.

So it's not possible to show sends left for clie…            
            
                in                     Show "Sends Left" in customer page
                Comment by Ben
                March 2013
            
        
    
    
                
            
                Hi @pinwale,


(Quote)


No you do not have to. Just create one SNS topic/subscription for bounces and complaints pointing to 
                in                     SNS setup for multiple addresses
                Comment by Ben
                March 2013
            

        

    

    
                
            
                Thanks @addactive,

I'll put this in the suggestions category and consider it when updating Sendy in future.

Thanks for your suggestion.

Ben
            
            
                in                     Finding lists people are subscribed to
                Comment by Ben
                March 2013
            
        
    
    
                
            
                Hi @szaydel,

w is w.php in your …            
            
                in                     Failing to create a new email campain
                Comment by Ben
                March 2013
            
        
    
    
                
            
                Hi Zach,

Use the 'Subscription status' API to check if the user is subscribed http://sendy.co/api 
                in                     Verifying A Visitor's Subscription Status
                Comment by Ben
                March 2013
            
        
    
    
                
            
                Hi @pinwale,


(Quote)


You did not get the bounces/complaints checking modal window anymore because bounces/complaints have been setup correctly.

You're all good…            
            
                in                     SNS setup for multiple addresses
                Comment by Ben
                March 2013
            
        
    
    
                
            
                You're welcome. These are just php notices and can be ignored.
            
            
                in                     Continue to see Page not found after attempting install
                Comment by Ben
                March 2013
            
        
    
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