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Bounces or complaints were not set up
  • Vote Up0Vote Down mandelbellmandelbell
    Posts: 5Sendy user

    Hello there,

    I had everything set up properly, and the bounces/compaints were working fine.

    But now after a day, without bein aware of any changes, the checks fail. I even recreated the subscription and reassigned the feedback detail configuration.. Still did not work.

    See the message I got below. Any advice?


    Important: Bounces or complaints were not set up We've detected that bounces or complaints have not been setup.

    Not having bounces or complaints registered means future campaigns will continue to be sent to emails that bounced and recipients who have marked your emails as spam. This may lead to Amazon suspending your AWS account.

    We highly recommend setting up bounces & complaints:

    Visit our Get Started Guide and complete steps 7 & 8 → http://sendy.co/get-started.

    If you're sure bounces & complaints have already been setup properly, just go ahead and send this.

  • 1 Comment
  • Vote Up0Vote Down BenBen
    Posts: 3,484Sendy support

    Hi @mandelbell,

    Please see my reply in this thread if that helps http://forum.sendy.co/discussion/784/upgraded-to-1-1-5-2-says-bounces-not-set/p1

    Thanks.

    Ben

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