Get answers quicker by searching

Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

In this Discussion

Bounce does not show on report
  • Vote Up0Vote Down widodowidodo
    Posts: 8Sendy user
    Hi,

    I am a newbie here. I need help to setup bounce and complaints.

    I tested my bounce setting by added bounce@simulator.amazonses.com in my list. Then I send email campaign to my list. I checked the report, I did not see bounce report there.

    I have configured feedback notifications to SNS. The only different setting is I use https protocol because I use https for my software. I disabled "Email Forwarding Feedback". How to fix it? Or another question is how to test bounce and complaint setting?

    Thank you.

    Best regard,
    Supriyadi Widodo
  • 5 Comments
  • Vote Up0Vote Down BenBen
    Posts: 3,484Sendy support
    Hi, please email your Amazon login details to your SES console so that I can check? Thanks.
  • Vote Up0Vote Down BenBen
    Posts: 3,484Sendy support
    I just checked your SES console. I realize non of your email addresses have Feedback details set.

    Some of your domains have Feedback details set, but you need to set the feedback details for bounces and complaints for each individual email addresses.

    I also realize you have set up many SNS notification topics. You only need to create one SNS topic for 'bounces' and one for 'complaints'.
  • Vote Up0Vote Down widodowidodo
    Posts: 8Sendy user
    Hi ben,

    Thank you for your promptly response. I use sendy only for one domain and setup feedback detail for this domain. Should I set it by email?

    For example: I setup feedback details for domain.com both for bounces and complaints. Should I set up individually for each email address such as info@domain.com and contact@domain.com ?

    Best regard,
    Supriyadi Widodo
  • Vote Up0Vote Down BenBen
    Posts: 3,484Sendy support
    Yes you should set feedback details for each individual emails as described in http://sendy.co/get-started
  • Vote Up0Vote Down BenBen
    Posts: 3,484Sendy support
    Now that bounces is working properly for you after setting feedback details for individual emails, I'll now close this thread. Thanks.
This discussion has been closed.
All Discussions