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Sendy is not recognizing me

hansedhansed
edited April 2015 in Troubleshooting

I have followed all steps and have more than double checked all settings but still Sendy does not recognize my verified site and emails or the production access granted by SES.

I am including screenshots so maybe you can spot my error or advise me what I should do.

Amazon SES
Your Amazon SES Sending Limits
link

Verified emails
link

Verified domain
link

Policy Attached
link

Sendy

Amazon SES Quota & Edit Brand
link

Newsletter Preview
link

I hope someone can help me with this. If there is any other information you need just let me know.

Thanks,
Ed

Comments

  • BenBen

    Hi,

    I suggest recreating your IAM credentials again, see Step 5 of Get Started Guide http://sendy.co/get-started

    Best regards,
    Ben

  • hansedhansed

    Hi Ben,

    Thanks for the advice but I did that before I posted the message.

    http://screencast.com/t/Q5HcQ398r5

    Now 24 hours later there is no change.

    I will try it again but meanwhile...do you have any other suggestions?

    Thanks,
    Ed

  • hansedhansed

    Hi Ben,

    Further to what I said in last message, I would have to delete sendy and start again.

    Therefore I won't do that until I have heard back from you.

    Best,
    Ed

  • BenBen

    This is a very peculiar issue. Do you have any caching software installed on your server? Did you paste the newly created IAM credentials into your Sendy settings?

  • hansedhansed

    Hi Ben,

    Thanks, with your help I have resolved the issue.

    It appears one of the new IAM credentials had not saved
    (possibly "pilot error" or a poor internet connection at time of saving, who knows?)

    Either way, looks like I'm in business now.

    I appreciate all your help.

    Thanks,
    Ed

This discussion has been closed.

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