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  • Ben March 2013
Your 'from email', (or its domain) is not verified in your SES console
  • Vote Up0Vote Down HTCYAHTCYA
    Posts: 1Sendy user

    I'm not seeing zeros in my quota, It's already at "Max send in 24hrs: 10,000." But when I try send a new campaign, Sendy says Unverified 'From email': See Step 6 of our Get Started Guide on how to verify http://sendy.co/get-started.

    I've followed all the steps from Step 6 and Amazon has my email verified and my domain too. And yet I still cant send. I can't even send a test email from Sendy (though I can from my amazon account). Don't know what's going on. I set up an autoresponder and people are apparently getting blank emails (they're telling me).

    Please help thank you.

  • 2 Comments
  • Vote Up0Vote Down BenBen
    Posts: 3,484Sendy support

    Hi @HTCYA,

    Can you please send me these details so I can check:

    • Sendy installation URL, email and password
    • FTP credentials
    • AWS login credentials

    Thanks.

    Ben

  • Vote Up0Vote Down BenBen
    Posts: 3,484Sendy support

    Hi @HTCYA,

    Thanks, I received your credentials and were able to log in to check.

    Please note that your Amazon SES verified email address is case sensitive. You're using Ray@HowToClearYourAcne.com as your 'From' email. When I changed it to all lowercase, ray@howtoclearyouracne.com, it works.

    The 'From' email you use in Sendy must match exactly what is verified in your SES console (remember, it is case sensitive).

    Thanks.

    Ben

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