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Your 'from email', (or its domain) is not verified in your SES console

HTCYAHTCYA
edited March 2013 in Troubleshooting

I'm not seeing zeros in my quota, It's already at "Max send in 24hrs: 10,000." But when I try send a new campaign, Sendy says Unverified 'From email': See Step 6 of our Get Started Guide on how to verify http://sendy.co/get-started.

I've followed all the steps from Step 6 and Amazon has my email verified and my domain too. And yet I still cant send. I can't even send a test email from Sendy (though I can from my amazon account). Don't know what's going on. I set up an autoresponder and people are apparently getting blank emails (they're telling me).

Please help thank you.

Comments

  • BenBen

    Hi @HTCYA,

    Can you please send me these details so I can check:

    • Sendy installation URL, email and password
    • FTP credentials
    • AWS login credentials

    Thanks.

    Ben

  • BenBen
    edited March 2013

    Hi @HTCYA,

    Thanks, I received your credentials and were able to log in to check.

    Please note that your Amazon SES verified email address is case sensitive. You're using Ray@HowToClearYourAcne.com as your 'From' email. When I changed it to all lowercase, ray@howtoclearyouracne.com, it works.

    The 'From' email you use in Sendy must match exactly what is verified in your SES console (remember, it is case sensitive).

    Thanks.

    Ben

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