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  • Ben October 2016
SignatureDoesNotMatch error
  • Hi Ben,

    I have changed to new domain. I have created new campaign but I am unable to test send email due to this error:

    Error communicating with Amazon SNS API: SignatureDoesNotMatch.

    I did Step 5 (Sign up for Amazon Web Services (AWS) & get your Access Credentials). But it is still displaying error message (SignatureDoesNotMatch).

    Thanks

    Best Regards Ting Kai

  • 1 Comment
  • Vote Up0Vote Down BenBen
    Posts: 3,505Sendy support

    Hi,

    but I am unable to test send email due to Error communicating with Amazon SNS API: SignatureDoesNotMatch

    If you are getting SignatureDoesNotMatch does not match error, that means the IAM credentials are not copied and pasted fully into your Sendy settings.

    Please delete the IAM user again, then re-do 5.2 & 5.3 of the Get Started Guide again https://sendy.co/get-started#step5. But this time, copy and paste the 'Access Key ID' and 'Secret Access Key' very carefully from your IAM console to your Sendy settings.

    Thanks.

    Best regards,
    Ben

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