Ben

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Hi,
(Quote)
Please note that as Sendy is designed for Amazon SES, if you use other email service providers, bounces and complaints will not be automatically registered. But these services may let you download emails that bounced or com…

in Unsubscribe Qty is not showing up on the report Comment by Ben August 2021
Hi,

It’s the subscriber’s activity chart. It’s not limited to just ’signups’. A subscriber's 'Last activity' is updated when the user:
- opened a campaign or autoresponder
- clicked a link in a campaign or autoresponder<…
in Subscribers activity chart - Is the data normalized somehow? Comment by Ben September 2021
Try adding RewriteBase / after the line RewriteEngine On?

in Yet another 404 error post Comment by Ben August 2021
Hi,

Looks fine.

Can you send the contents of the .htaccess in your Sendy directory?

Thanks.

Best regards,
Ben

in Yet another 404 error post Comment by Ben August 2021
Hi,

Try changing AllowOverride None to AllowOverride All for your web root in your Apache’s httpd.co…

in Yet another 404 error post Comment by Ben August 2021
@alenguav Yes, if you host Sendy on an Amazon EC2 server, you get to send 62,000 emails for free via Amazon SES every month.

in What hosting server do you use with Sendy? Comment by Ben August 2021
Great to hear that! 😊

in Custom Domain location problem Comment by Ben August 2021
(Quote)
If you want to use 'https' for newsletter.techmo.uk, you'd need to install an SSL certificate for newsle…
in Custom Domain location problem Comment by Ben August 2021


    
                
            
                I'm very confused. Is your Sendy on suljam.work/sendy or email.suljam.work?
            
            
                in                     Custom Domain location problem
                Comment by Ben
                August 2021
            
        
    
    
                
            
                Hi,

Please turn off 'Cloudfare Proxy' (turn off the orange cloud icon) for your CNAME record newsletter.tec…            

            
                in                     Custom Domain location problem
                Comment by Ben
                August 2021
            
        

    

    
                
            
                And since you have changed your Sendy install to email.suljam.work, you should point the CNAME record for 
            

                in                     Custom Domain location problem
                Comment by Ben
                August 2021
            
        
    
    
                
            
                Hi,

I see that you've installed Sendy on https://email.suljam.work, but the SSL certificate is invalid:



Can you please fix th…            
            
                in                     Custom Domain location problem
                Comment by Ben
                August 2021
            
        
    
    
                
            
                Did you setup anything else other than the CNAME record? Did you setup any vhost in your httpd.conf or configure anything else?
            
            
                in                     Custom Domain location problem
                Comment by Ben
                August 2021
            
        
    
    
                
            
                Hi,

I suggest exporting your database and importing it into your new installation. Then delete what you don't need.

Here're the full list of steps to migrate Sendy to another server → 
                in                     Migrate selective data to new Sendy installation
                Comment by Ben
                August 2021
            
        
    
    
                
            
                Hi,

If your list's unsubscribe settings is set to 'unsubscribe from all lists', if you import any email addresses that are marked as 'Unsubscribed' in any other lists, it will not be imported.

Thanks.

Best regards,

B…            
            
                in                     Unsubscribe user - All Lists?
                Comment by Ben
                August 2021
            
        
    
    
                
            
                Hi,


(Quote)


Please select at least one list to schedule your campaign.

Thanks.

Best regards,

Ben
            
            
                in                     Button shakes when sending or scheduling campaign
                Comment by Ben
                August 2021
            
        
    
    
                
            
                Hi,


(Quote)


Sendy’s native [webversion] tag converts to a URL that displays your email in a web browser.

It’s super convenient, you don’t have to create anoth…            
            
                in                     Hiding "View the web version" in the web version
                Comment by Ben
                July 2021
            
        
    
    
                
            
                Hi,

gettext is a server extension and is usually installed on the server via SSH. Please contact your hosting provider to install 
            

                in                     gettext?
                Comment by Ben
                August 2021
            

        

    

    
                
            
                I checked the login table, the auth_enabled is still set as 
            

                in                     Unable to disable two factor authentication
                Comment by Ben
                July 2021
            

        

    

    
                
            
                Hi,

Please send me the following details so I can take a look:

Sendy installation URL, email and password
Access to MySQL database (phpMyAdmin or hosting control panel access)
Best regards,

Ben
            
            
                in                     Unable to disable two factor authentication
                Comment by Ben
                July 2021
            
        
    
    
                
            
                Can you confirm that's the correct Sendy database? Do you happen to have multiple databases for Sendy?
            
            
                in                     Unable to disable two factor authentication
                Comment by Ben
                July 2021
            
        
    
    
                
            
                Hi,

If you follow the instructions here, you won't be asked for the 2FA authentication code:

Screenshot:


Best regards,
            

                in                     Unable to disable two factor authentication
                Comment by Ben
                July 2021
            
        
    
    
                
            
                Hi,


(Quote)


Very nice and encouraging to hear that! Thank you!

Best regards,

Ben
            
            
                in                     Clicking on confirm checkmark (Subscriber lists, under Unsubscribe column)
                Comment by Ben
                July 2021
            
        
    
    
                
            
                Hi,

On cloud servers like Digital Ocean, you’ll setup cron jobs via SSH, eg. sudo crontab -e.

Thanks.

Best regards,

Ben
            
            
                in                     How to set up cron jobs Digital Ocean
                Comment by Ben
                July 2021
            
        
    
    
                
            
                Hi,

Please see → https://sendy.co/forum/discussion/12477/support-for-preview-preheader-text/p1

Best regards,

Ben
            
            
                in                     Set the preview text in subject line
                Comment by Ben
                July 2021
            
        
    
    
                
            
                Hi,

Haven’t seen this before. I googled for the error "There is no suitable CSPRNG installed on your system” and found this → 
                in                     Unable to add a new brand
                Comment by Ben
                July 2021
            
        
    
    
                
            
                Hi,

You can't possibly use xyz.com as it is your main website. So yes, you will use a sub-domain instead like 
                in                     Custom domain questions
                Comment by Ben
                July 2021
            

        

    

    
                
            
                Hi,


(Quote)


You can create a 'Rule' that does that:

Example screenshot:


Thanks.

Best regards,

Ben
            
            
                in                     Automatically move subscriber to another list
                Comment by Ben
                July 2021
            
        
    
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