Ben

Hi,

You can create a ‘Rule’ for ‘On autoresponder email sent’.

Then choose ‘Webhook’. Then program your web hook script to do anything you want with the data that is passed to your…

in Change of list after email sent Comment by Ben June 2021

Hi,

Basically, if the list you’re unsubscribing a user from has their unsubscribe settings set as ‘All lists’ in the list settings, the same email address will be unsubscribed from all other lists it belongs to.

The default unsubs…

in Unsubscribe everyone on a List via API Comment by Ben June 2021

Each record in the CSV shows data for each individual subscriber.

Each subscriber opened your email X number of times. That's what it's showing.

in Is there a way to export/create a report showing the number of opens by recipient for each campaign? Comment by Ben June 2021

Hi,

You can export a CSV of everyone who opened the campaign from the campaign report:

Screenshot:

In the CSV, there's a…

in Is there a way to export/create a report showing the number of opens by recipient for each campaign? Comment by Ben April 2020

Hi,

The bounces.php script checks for the bounce reason, the email will only be marked as bounced if the reason is a ‘Hard bounce’.

For soft bounces, Sendy will not mark the email as bounced. Amazon will automatically retry sendin…

in Script to process SNS soft bounces Comment by Ben June 2021

Hi,

Please follow the instructions as shown in the message:

Thanks.

Best regards,
Ben

in Unable to verify and setup bounces & complaints Comment by Ben June 2021

Hi,

If you want to use an Amazon SES account for one ‘Brand’ and for other brands you want to send via SMTP or your server, set Amazon SES SMTP credentials for the brand instead of using IAM credentials in your Sendy main settings.

<…

in Using AWS SES as well as own server Comment by Ben June 2021

Hi,

Please review the following pointers:

Please check that you have verified your 'From email' or its domain in your Amazon SES console

in Campaign sent but emails not delivered Comment by Ben June 2021

Hi,

Click 'Unable to authenticate?' and you'll the the instructions on disabling 2FA:

Screenshot:

Thanks.

Best r…

in Cannot disable Two Factor Authentication on client account Comment by Ben June 2021

(Quote)

FTP applications usually overwrite both files and folders. Some asks you via a prompt whether you want to overwrite files and folders at the moment you upload them.

Best regards,
Ben

in Help with updating Comment by Ben June 2021

Hi,

I am pretty sure the update wasn't done fully or properly. There may be files not being replaced or files missing.

I suggest re-uploading Sendy to make sure all files are up to date and there are no missing files:

in Help with updating Comment by Ben June 2021

Hi,

Can you please check your server's ‘error_log' to find any possible errors related to this.

Thanks.

Best regards,
Ben

in Segments not automatically updating Comment by Ben June 2021

Hi,

Please ensure the .htaccess file in your Sendy directory is Sendy's original .htaccess file and it is not modified.

You can download Sendy from https://sendy.co/get-updated…

in No more preview or webversion Comment by Ben June 2021

Hi,

Please review the following pointers:

Please ensure that you have moved out of Amazon SES 'Sandbox mode' by requesting Amazon to raise your ‘SES daily sending limits’ → in Welcome and thank you emails not being sent Comment by Ben June 2021

Hi,

Have you setup the cron job for scheduling emails?

When you're at the 'Define recipients' page (the page where you select recipients to send your campaign to), you will see the cron job setup instructions in a yellow box at th…

in Schedule campaign inside Brand account Comment by Ben June 2021

Hi,

When you create or edit a campaign, you will find the unsubscribe tags at the bottom of the page (see screenshot below):

Screenshot:

in New user question regarding setting up unsubscribe link Comment by Ben May 2021

Hi,

That can be done. Sendy will just create the necessary bounces/complaints SNS endpoints for each installation.

Best regards,
Ben

in Multiple sendy installs, one AWS account Comment by Ben June 2021

Hi,

When you write code to parse the RSS feed on your website, you can write a conditional statement to detect certain words in your subject line, if they match, then don’t display it. That’s one way I can think of.

Thanks.

<…

in Filter RSS Comment by Ben May 2021

Hi,

(Quote)

Visit the campaign report
Right click the 'eye' icon and copy the link to get the generic web version URL

Screenshot:

Thanks.

Best …

in Where to get a public link to a campaign Comment by Ben May 2021

Looks great! Thanks @bulgaru!

in Sendy Hooks - an easy way to integrate Wordpress and Sendy Comment by Ben May 2021

Hi,

You can edit the custom field in the subscriber info modal window:

Thanks.

Best regards,
Ben

in How to manually update custom field value? Comment by Ben May 2021

Hi,

2 emails sent to the subscribers.

The other 2 emails are the campaign sent notification emails, 1 sent to your main admin login email address and another 1 sent to the ‘From email’ of your campaign.

If you don’t want c…

in Campaign sent notification emails Comment by Ben May 2021

(Quote)

If your Sendy URL is going to change, it's recommended to do this step.

in Server migration question Comment by Ben May 2021

Hi,

Hold Cmd (Mac) or Ctrl (Windows) then at the same time, click to deselect the selected items:

Thanks.

Best regards,
Ben

in How to deselect autoresponder segment Comment by Ben May 2021

UPDATE May 2021

If you’re getting an InvalidClientTokenId error, you’re probably using a very outdated version of Sendy.

Amazon had discontinued…

in InvalidClientTokenId error Comment by Ben May 2021

Did you create the 'On subscribe' rule?

Best regards,
Ben

in Would it be possible to let subscribers one-click move to another list? Comment by Ben April 2021

Hi Ray,

You can create a 'Rule' that 'unsubscribes' a user from one list when he 'subscribes' to another.

Example:

Thanks.

Best regards,
Ben

in Would it be possible to let subscribers one-click move to another list? Comment by Ben April 2021

When you call the subscribe API, you can update the custom field.

Screenshot:

in Update a custom field via API ? Comment by Ben April 2021

Ben

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