Ben

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Hi @LarryAnglin,

Yes you need to create a mySQL database first before installing. It says on the installation screen that you need to input your database credential i…

in Can't install - install page just refreshes Comment by Ben February 2013
Hi @adavila78,
(Quote)
I was actually referring to bounces. I know you have complaints setup correctly and Amazon does not have issues with your complaint rate. But …

in Sendy is Beautiful... Amazon SES, not so much... Comment by Ben February 2013
Hi @hemming,

Are you setting up your own SMTP server?

Sendy's SMTP feature uses PHPMailer's library and has been tested to work with SMTP servers like Gmail, Hotm…

in Sending via separate mailserver - SMTP Comment by Ben February 2013
Thanks.

Just another user who had the same issue synced their server clock with NTP http://sendy.co/discussion/686/send-quota-0-em…

in Just installed Sendy and everything cleared out with the SES but can't send emails Comment by Ben February 2013
Thanks @wedtm, this will be helpful for future users.

in Send Quota 0, Email/Domain Verified, NTP synced Comment by Ben February 2013
Hi @shamelessben,

You should be able to install Sendy on any sub domain that belongs to the domain registered with us. The problem was, you entered an email address …

in Installing in a subdomain Comment by Ben February 2013
You may want to consider switching host or use another host to send emails. Refusing to sync their server clock sounds odd to me.

Lastly, I just want to confirm with you once again (as I haven't receive your acknowledgement) that your Ama…

in Just installed Sendy and everything cleared out with the SES but can't send emails Comment by Ben February 2013
Hi @jereami,
(Quote)
Bandwidth has nothing to do with the speed of transfer. 10GB connection means your server can upload 10GB per second? If so, why can't it upload 1…

in Maxed server and resources, Sendy still slow Comment by Ben February 2013
I've never actually heard of a hosting company refusing to sync their server clock when it's out of sync. It's like having a problem but outright refusing to fix it. What hosting company are you with?

in Just installed Sendy and everything cleared out with the SES but can't send emails Comment by Ben February 2013
Thanks for the web version, @jereami.

I did some calculations and found that your installation is trying to upload 1.86MB of data to Amazon SES for every iteration of tra…

in Maxed server and resources, Sendy still slow Comment by Ben February 2013
Hi @deepblue,

Subscriber growth

You can already see your subscribers growth via the graph chart in any subscriber list:

in Dashboard to see user activity in all lists Comment by Ben February 2013
Hi @VadimG,

Just in case you're wondering, this is Amazon SES's requirement, not a requirement or restriction set by Sendy.

If you search the forum you'll find tha…

in Just installed Sendy and everything cleared out with the SES but can't send emails Comment by Ben February 2013
Hi @VadimG,

Is your SES daily quota displayed as '0' (login and look at the left sidebar)?

If so, you wouldn't be able to send emails. You need to request your hos…

in Just installed Sendy and everything cleared out with the SES but can't send emails Comment by Ben February 2013
Hi @CraigC,

Here's the problem, you included <?php echo strftime('%b %d, %G', time());?> in your…

in Strange value for date Comment by Ben February 2013
Hi @CraigC,

What is the date format POSTed ($Date = $_POST['Date'];) into the PHP script?

Than…

in Strange value for date Comment by Ben February 2013
Hi @kraigh
(Quote)
It's not required but if you setup a cron job to send emails, sending will be more reliable and if sending times out it will be automatically resumed…

in Sending campaigns on Windows server Comment by Ben February 2013
Hi @spulp,

Sendy is currently a bulk newsletter application, transactional email is another thing altogether.

But for now, you can explore using the Autoresponders …

in Transactional Emails Reporting Suite Comment by Ben February 2013
Hi @jereami,

Thanks for your feedback. There's no doubt the server you've upgraded to is pretty high powered. You've got that pretty much covered.

in Maxed server and resources, Sendy still slow Comment by Ben February 2013
Hi @cloudcolombia,

Thanks for the credentials.

I sent a test campaign from your installation that includes a web version link and an
in Unsubscribe and web version tag page not working Comment by Ben February 2013
Hi @cloudcolombia,

Please PM me these details so I can help you check what could be misconfigured:
- Sendy installation URL, email and password
- …
in Unsubscribe and web version tag page not working Comment by Ben February 2013
Hi @kraigh,

Sendy's not tested on Windows or IIS. But I'll try my best to help you.

Is the following the correct path to your script?

in Sending campaigns on Windows server Comment by Ben February 2013


    
                
            
                @adavila78,

One of Amazon's representative has replied me, here's the message:


(Quote)


I'm sure you've understood by now, why your account was suspended. Ple…            
            
                in                     Sendy is Beautiful... Amazon SES, not so much...
                Comment by Ben
                February 2013
            
        
    
    
                
            
                I have requested Josh from SES to restore your account as this is more or less an honest mistake. The SES team will evaluate and look into it.
            
            
                in                     Sendy is Beautiful... Amazon SES, not so much...
                Comment by Ben
                February 2013
            
        
    
    
                
            
                Hi @adavila78,

I just talked to the SES team directly regarding your case. Now I have the full story on why this is happening.

Amazon suspended your account bec…            
            
                in                     Sendy is Beautiful... Amazon SES, not so much...
                Comment by Ben
                February 2013
            
        
    
    
                
            
                @adavila78 Can you PM me your installation URL, email and password so I can take a look?

Thanks.

Ben
            
            
                in                     Sendy is Beautiful... Amazon SES, not so much...
                Comment by Ben
                February 2013
            
        
    
    
                
            
                @adavila78,

Alright, I think I know what the problem is.

But first, I need to know - Do you always see 0 bounces and 0 complaints in Sendy (not SES console) whe…            
            
                in                     Sendy is Beautiful... Amazon SES, not so much...
                Comment by Ben
                February 2013
            
        
    
    
                
            
                @adavila78, what metrics did you show them? Bounces and complaints?
            
            
                in                     Sendy is Beautiful... Amazon SES, not so much...
                Comment by Ben
                February 2013
            
        
    
    
                
            
                Thanks for your answers @adavila78,


(Quote)


I understand your subscribers are obtained from schools databases. Do these recipients know they may receive emails from …            
            
                in                     Sendy is Beautiful... Amazon SES, not so much...
                Comment by Ben
                February 2013
            
        
    
    
                
            
                Hi @arstar,

You're welcome.

Your subscription will be instantly confirmed. Sendy instantly confirms the SNS subscription the moment you click 'Subscribe'.

…            
            
                in                     Bounces not registered
                Comment by Ben
                February 2013
            
        
    
    
                
            
                Hi @arstar,


(Quote)


Did you setup bounces and complaints in your SNS and SES console?

See Get Started Guide step 7 and 8 
            

                in                     Bounces not registered
                Comment by Ben
                February 2013
            
        
    
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Subscriber growth

in Maxed server and resources, Sendy still slow Comment by Ben February 2013