Ben
Ben
Comments
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@jan Sending speed depends on the type of server you use, VPS would have more performance compared to shared hosting. I suggest reading this guide to sending speed → in What hosting server do you use with Sendy? Comment by Ben February 2021
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@artrain You'd need to request Amazon to raise your daily sending limits to a number you need by filling up this form →
Hi,
As you use Sendy, cron job setup instructions will appear when it is relevant or needed. Here's the list of them:
When you are at the ‘Define recipients’ page and you will see the cron job setup instructions note in a …
Hi,
You can request Amazon to raise your 'SES Sending Limits' to a number you need by filling up this form → http://aws.amazon.com/ses/extendedaccessrequest
…Hi,
(Quote)Your server clock is not synced with NTP.
Run the following command to sync your server's clock with NTP:
sudo /usr/sbin/ntpdate 0.north-america.pool.…
Hi,
Please ensure you’re using the
[unsubscribe]tag correctly in your HTML code.Correct usage:
Hi,
As part of email marketing's best practice, Sendy includes a
List-unsubscribeheader in each email sent. ThisPlease see → https://sendy.co/troubleshooting#unlicensed-domain-error
If you're installing Sendy on another domain, please ensure you change your licens…
Hi,
The subscriber list is sorted by their ‘Last activity’ though, not sorted by ‘Email’.
A subscriber's 'Last activity' is updated when the user:
- opened a campaign or autoresponder
- clicked a link in a campai…
Hi,
In the exported CSV, you can see the ’Name’, ‘Email’ and even how many times each of them clicked, please see below:
Thanks.
Best regards,
BenHi,
(Quote)That's incorrect.
Only email addresses that 'Bounced', not 'Unsubscribed'.
Email addresses that 'Bounced' will be flagged in all 'Lists' and 'Brands'. Why does it apply to ALL 'Brands'? Because when an email…
Hi,
Did you ‘Enable’ the custom domain? It needs to be enabled otherwise it won’t be used by the brand and it will also not be counted as ‘Used’.
Example screenshot
Hi,
Yes you can create a Drip campaign Autoresponder for your list. Your email can be set to send X mins, hours, days after sign up.
To create Autoresponders in Sendy:
- Go to 'View all lists' on the left sidebar <…
Hi,
(Quote)These 90 'marked as spam' reports are recipients on ISPs that have a standard feedback loop. And they take a sample of emails sent over period of time to compute your complaint percentage to see if it is over their threshol…
Hi,
Test by sending a campaign to Amazon Mailbox Simulator email addresses to test if bounces and complaints (marked as spam) handli…
Hi,
It's not something to do with Sendy but Gmail.
When a user opens your email, a 1x1 pixel invisible image hosted on your Sendy installation is downloaded, which then translates to an 'open' (this is the same for any email marke…
Hi,
I appended
&display_errorsto the end of your Sendy installation URL to force errors to show ( in Installation Page Missing "Install Button" Comment by Ben January 2021Hi Steve,
Whenever someone purchases Sendy, they will be added to our double opt-in list. The email you received asking you sign up to our newsletter is a double opt-in confirmation email that can be setup in the list settings.
Hi,
It’s highly recommended not to set the cron job to run every 1 minute for
scheduled.php, users who do that faces issues where emails are sent multip…Hi,
(Quote)When a user is flagged as
Unsubscribed, it is because the user clicked the unsubscribe link in the email they receive, or you unsubscribe them via theHi,
The 'Unopens' export option is only available in the very last campaign that was sent instead of in all campaigns in order not to skew the exported results. I suggest exporting unopens if you need to before sending the next campaign.<…
Hi,
(Quote)The URL is the link to your own script that does what you want, eg. calling the
subscribeAPI to subscribe the email address to a new list.Thanks…
Hi,
You're using the tags incorrectly.
Incorrect usage:
<a href="[signupUrl]">Sign up here.</a>Correct usage:
in Autoresponder email goes out but does not expand custom fields Comment by Ben January 2021Hi,
Is
Unsubscribe_Urla Custom domain and you want to use it as personalisation tag in your email?Then the correct usage is
Hi,
If you're using Linux Debian, please see → https://sendy.co/troubleshooting#debian-sendy-interface-not-changed-to-what-i-s…
Hi,
Yes you can use Canada region, Amazon SES now supports this region. You can change to this region in your Amazon SES console and change it in Sendy's main settings to match.
(Quote)My understanding is that you'll still be …
Hi,
You can ‘Include’ and ‘exclude’ lists when you choose lists to send your campaign to. It basically does the same thing you’ve described.
Thanks.
Best regards,
Ben…@GPZs
in Thank you and Hello Comment by Ben December 2020