Ben

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(Quote)
Sendy is not related to Wordpress, so any plugins you install on Wordpress won't affect Sendy.

Best regards,
Ben

in Setting up external cron job Comment by Ben September 2020
Hi,

If you are using an external cron job service, the "Command" should usually be a full URL to the script:

https://www.a1designs.co.uk/sendy/scheduled.php
…

in Setting up external cron job Comment by Ben September 2020
Hi,

There are resources online, like this one → https://gist.github.com/michenriksen/8710649

Thanks.

Best regards,
Ben

in Blocked domains standard list? Comment by Ben September 2020
Hi,

The industry standard open rates is between 20 - 30% (or more in some cases), but it is not possible that everyone will open your email. This is the same no matter which email marketing platform you use. Google for “
in Campaigns are not being opened by everyone on our email list Comment by Ben September 2020
Hi Richard,

You'd only need to update to the latest version. There's no need to do anything else.

For more information, please see → in Signature V4, just updated, do I need to do anything else? Comment by Ben September 2020
Hi,

A double opt-in confirmation email should only be sent once. If you send it more than once the recipient may mark it as spam as they didn’t want to complete the signup in the first place. If enough people mark your emails as spam, Ama…

in Re-send double opt-in emails to people who didn't confirm subscription? Comment by Ben September 2020
Hi,

Please ensure that you've chmod the uploads folder to 777.

Best regards,
Ben

in Failed to open /uploads/csvs/ directory Comment by Ben September 2020
Hi,

Yes the ‘email address’ is the only unique identifier.

If you want to change the email address, you’d need to 'unsubscribe' it, then 'subscribe' the new email address.

Thanks.

Best regards,
Ben

in Change of email address when using API Comment by Ben September 2020
Hi,

Exporting the unopens CSV will be more accurate than creating a segment for 'last active'. Although creating a segment would be more convenient.

The next version we'll be looking at a better way to do this.

Thanks.
…

in Best way to resend campaign to those that did not yet read it? Comment by Ben September 2020
Hi,

If an email address exists in other lists and is 'Unsubscribed', 'Marked as spam' or 'Bounced', it will also not be imported into the list. Unless you set the 'unsubscribe settings' in the list's settings to 'Only this list':

…

in X emails were skipped from your last import Comment by Ben September 2020
Hi,

Please see → https://sendy.co/troubleshooting#email-wasnt-opened-in-usa-but-shows-up-as-usa-in-report

Thanks…

in Sendy shows the audience is from USA even though our majority audience is from India. Comment by Ben August 2020
There are no options to do this at this time. However, you can run a query directly in your MySQL database to empty the suppression list, eg:

TRUNCATE TABLE suppression_list
in The finer points on suppression list Comment by Ben September 2020


    
                
            
                Hi Laurie,

When you embed Sendy's standard subscribe form or use the standard subscription form URL, you can set whether you want to  Enable GDPR fields, please see below:

…            
            
                in                     What does the GDPR tag indicate?
                Comment by Ben
                September 2020
            
        
    
    
                
            
                Hi,


(Quote)


Just follow the instructions at the right side of the Get Updated page.

Thanks.

Best regards,

Ben
            
            
                in                     Things to note when updating from v1.1.9.5 to v4.x?
                Comment by Ben
                August 2020
            
        
    
    
                
            
                
(Quote)


Ok.

Please ensure the .htaccess file in your Sendy directory is Sendy's original .htaccess file and it is not modified.

You can download Sendy from https://sendy.co/…            

            
                in                     Login page was not found 404
                Comment by Ben
                August 2020
            
        
    
    
                
            
                Hi,

Are you using 'Nginx' or 'Apache' server?

Best regards,

Ben
            
            
                in                     Login page was not found 404
                Comment by Ben
                August 2020
            
        
    
    
                
            
                Hi,

That means gettext extension is not installed on your server. Check your compatibility checklist 
                in                     Login page was not found 404
                Comment by Ben
                August 2020
            
        
    
    
                
            
                Hi,

Please ensure the .htaccess file in your Sendy directory is Sendy's original .htaccess file and it is not modified.

You can download Sendy from https://sendy.co/get-updated…            

            
                in                     300 Multiple Choices
                Comment by Ben
                August 2020
            
        
    
    
                
            
                Hi,


(Quote)


If you use any versions before 4.0.4, your Sendy installation uses Amazon SES Signature V3.

Please see this thread for more details → 
                in                     How do I know if I use Amazon SES Signature V3?
                Comment by Ben
                August 2020
            
        
    
    
                
            
                You need to send the campaign out to the list (not using the 'Test send' function), then Sendy will populate the personalization tags with the subscriber's data.

If you send a test email with the test function, the tags will be populated …            
            
                in                     Custom field not displaying with tag
                Comment by Ben
                August 2020
            
        
    
    
                
            
                Hi,

If the subscriber have data in the FirstName custom field, Sendy will replace the tag with that data. Otherwise it will use the fallback data in the tag.

Ple…            
            
                in                     Custom field not displaying with tag
                Comment by Ben
                August 2020
            
        
    
    
                
            
                Thanks for sharing James.

Yes, using the correct Amazon SES region helps dramatically. This is covered in the 'sending speed FAQ' here → https://sendy.co/troubleshoot…            

            
                in                     Speed of sending - some experiments
                Comment by Ben
                August 2020
            
        
    
    
                
            
                @motionsquared With such large volume and large send rate, it's highly recommended to use a VPS server with adequate server CPU and memory resources.
            
            
                in                     What hosting server do you use with Sendy?
                Comment by Ben
                August 2020
            
        
    
    
                
            
                @tuxed please see → https://sendy.co/troubleshooting#debian-sendy-in…            

            
                in                     Spanish Translation .po
                Comment by Ben
                August 2020
            
        
    
    
                
            
                Hi,


(Quote)


If you use Amazon SES in a region that is near the physical location of your web server, the loading will be extremely fast.

Sendy communicates with Amazon SES API for a lot of things, like sending emails, checking …            
            
                in                     Campaign page very slow [send-to.php]
                Comment by Ben
                August 2020
            
        
    
    
                
            
                Hi,


(Quote)


The code looks like it’s from a browser plugin installed on your browser. The plugin name might be called “jellyfish”.

Try disabling the plugin and try again.

Best regards,

Ben
            
            
                in                     Strange code appears when selecting lists
                Comment by Ben
                August 2020
            
        
    
    
                
            
                Hi,

Download the latest version from the Get Updated page. The instructions for updating are on that page as well.

Thanks.

Best regards,

Ben
            
            
                in                     How to update Sendy?
                Comment by Ben
                August 2020
            
        
    
    
                
            
                Hi,

You'd need you re-setup your cron jobs on your new server.

Visit http://your_sendy_installation_url/reset-cron.php to clear the false positive that…            
            
                in                     My website moved, now Sendy is not sending emails
                Comment by Ben
                August 2020
            
        
    
    
                
            
                Hi,

There can only be one confirmation email per list. If you want to set different languages for different groups of people, I would create separate lists.

Thanks.

Best regards,

Ben
            
            
                in                     Multi-Language Double-Opt-In
                Comment by Ben
                August 2020
            
        
    
    
                
            
                Hi,

Are you still in Amazon SES ‘Sandbox mode’? If your Amazon SES daily sending limit is 200 emails per day, you are still in ‘Sandbox mode’.

You'd need to …            

            
                in                     Sendy works (Domain, Hosting, AWS etc.) - Except it sends no emails
                Comment by Ben
                July 2020
            
        
    
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