Ben

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Hi,

Try deleting Sendy’s cookies in your browser then login again?

Best regards,
Ben

in Redirected to log in page after migrating to Cloudways Comment by Ben July 2020
Hi,

Sendy uses AWS Signature Version 4 from version 4.0.4 onwards (see screenshot below).

You’re using an older version of Sendy, please update to the latest v…

in Amazon Simple Email Service is ending support for Signature Version 3 effective September 30, 2020. Comment by Ben July 2020
Hi,
(Quote)
In the list settings, set the 'Subscribe success page'

To access list settings:
1. Go to 'View all lists' on the left sidebar
2. Click the pencil ico…
in Custom redirect after signup form submission Comment by Ben July 2020
Hi,

Please see → https://sendy.co/forum/discussion/14863/amazon-ses-ends-support-for…

in Amazon Simple Email Service is ending support for Signature Version 3 effective September 30, 2020 Comment by Ben July 2020
Hi,

If an email address 'Bounced', that means it does not (or no longer) exist. It will be marked as bounced in List A and B and all other lists that exists in other brands as well.

Thanks.

Best regards,
Ben

in If bounced contact is listed in multiple contact lists Comment by Ben July 2020
Hi,
(Quote)
No it's not visible to end users.

Thanks.

Best regards,
Ben

in Are List names visible to the public? Comment by Ben July 2020
Hi,

Your server has an automatic redirect setup to redirect any ‘http’ URLs to ‘https’.

Set the APP_PATH in the /includes/config.php script to 'https://send.eiight.app' instead…

in Sendy is not loading properly for me Comment by Ben July 2020
Hi,

What's your Sendy URL?

Best regards,
Ben

in Sendy is not loading properly for me Comment by Ben July 2020
Hi,

I suggest re-uploading Sendy to make sure all necessary files are uploaded:
1. Download a copy of Sendy from https://sendy.co/get-updated with your license key (us…
in Getting 500 error Comment by Ben July 2020
Hi,
(Quote)
Yes it will say “Already exists”, but the subscriber's custom field data will be updated.

Thanks.

Best regards,
Ben

in How to re-upload amended records Comment by Ben July 2020
Yes. Please see below:

Best regards,
Ben

in Edit links inside Sendy editor Comment by Ben June 2020
Hi,

May I know what you mean by “edit link style”?

Thanks.

Best regards,
Ben

in Edit links inside Sendy editor Comment by Ben June 2020
Thanks for your feedback! I'm happy to hear that.

in Dashes imported as "malformed" in CSV Comment by Ben June 2020
Hi,

I tried importing accounting@hook-egr.com and it could not be imported. I checked the dash and see that it's a non standard dash.

Please see the screenshot b…

in Dashes imported as "malformed" in CSV Comment by Ben June 2020
Hi,

I tested by importing a CSV with Joe-Smith@abc.com inside and it was imported without any problems though:

in Dashes imported as "malformed" in CSV Comment by Ben June 2020
Hi,

If you verify the domain, you don't have to verify any emails belonging to that domain.

If you verify the email, there's no need to verify the domain.

Source: in Do we have to verify the 'domain' if we have verified the 'From email'? Comment by Ben July 2020
Hi,

I see you're using Ubuntu OS for your server. Please see → https://sendy.co/troubleshooting#ubuntu-opens-clicks-email-previews-no…

in [Ubuntu] Autoresponder open and click stats not working Comment by Ben July 2020
Hi,

You'd need to move out of sandbox mode by filling up the request form → http://aws.amazon.com/ses/extendedaccessrequest

As written in Step 5 of the <…

in Emails not sending (in sandbox mode) Comment by Ben June 2020
Hi,

You should be able to call the subscribe API even if you’re using an AJAX form without anything to do with CORS. In your AJAX javascript, call a backend script that resides on the same server, the backend script then do a POST to call…

in How to enable CORS? Comment by Ben October 2018
Hi,

Another had the same issue and concluded that it was the ConfigServer eXploit Scanner that was erroneously deleting the
in Any clues on what might be periodically deleting functions.php? Comment by Ben June 2020


    
                
            
                Hi,

Append &display_errors to the URL of the page where you send the test email, then load the page
Then send a test email

                in                     How to see SMTP log?
                Comment by Ben
                June 2020
            
        
    
    
                
            
                Hi,

An ‘click’ is only registered when the tracking link is being accessed. If you’re seeing large numbers of simultaneous clicks, the only probable reason is that the receiving ISP’s spam filter checks your email content as well as acces…            
            
                in                     Link activity in duplicated emails
                Comment by Ben
                May 2020
            
        
    
    
                
            
                Hi,

Do the following to get the generic web version link that you can safely share with anyone:

Visit the campaign report
Right click the 'eye' icon and copy the link to get the generic web version URL
S…            
            
                in                     Best way to share web version of campaign?
                Comment by Ben
                June 2020
            
        
    
    
                
            
                Hi,

In email marketing best practice, when a subscriber unsubscribes from a company's newsletter, they should be unsubscribed from all lists from the company/brand. So they won't keep receiving emails from you again and again in future ju…            
            
                in                     Newsletter unsubscription and re-import
                Comment by Ben
                June 2020
            
        
    
    
                
            
                Hi,

In the list settings, set the 'unsubscribe settings' to 'Only this list' in the list you're importing into, then Sendy will ignore the fact that the same email address has been 'unsubscribed' from another list.

Screenshot:  
            

                in                     Newsletter unsubscription and re-import
                Comment by Ben
                June 2020
            
        
    
    
                
            
                Hi,

It should be:

<a href="[Lurl,fallback=]">LinkedIn</a>

instead of:

&…            

            
                in                     Using custom fields in email
                Comment by Ben
                June 2020
            
        

    

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