Ben

@tuxed please see → https://sendy.co/troubleshooting#debian-sendy-in…

in Spanish Translation .po Comment by Ben August 2020

Hi,

(Quote)

If you use Amazon SES in a region that is near the physical location of your web server, the loading will be extremely fast.

Sendy communicates with Amazon SES API for a lot of things, like sending emails, checking …

in Campaign page very slow [send-to.php] Comment by Ben August 2020

Hi,

(Quote)

The code looks like it’s from a browser plugin installed on your browser. The plugin name might be called “jellyfish”.

Try disabling the plugin and try again.

Best regards,
Ben

in Strange code appears when selecting lists Comment by Ben August 2020

Hi,

Download the latest version from the Get Updated page. The instructions for updating are on that page as well.

Thanks.

Best regards,
Ben

in How to update Sendy? Comment by Ben August 2020

Hi,

You'd need you re-setup your cron jobs on your new server.

Visit http://your_sendy_installation_url/reset-cron.php to clear the false positive that…

in My website moved, now Sendy is not sending emails Comment by Ben August 2020

Hi,

There can only be one confirmation email per list. If you want to set different languages for different groups of people, I would create separate lists.

Thanks.

Best regards,
Ben

in Multi-Language Double-Opt-In Comment by Ben August 2020

Hi,

Are you still in Amazon SES ‘Sandbox mode’? If your Amazon SES daily sending limit is 200 emails per day, you are still in ‘Sandbox mode’.

You'd need to …

in Sendy works (Domain, Hosting, AWS etc.) - Except it sends no emails Comment by Ben July 2020

Hi,

Try deleting Sendy’s cookies in your browser then login again?

Best regards,
Ben

in Redirected to log in page after migrating to Cloudways Comment by Ben July 2020

Hi,

Sendy uses AWS Signature Version 4 from version 4.0.4 onwards (see screenshot below).

You’re using an older version of Sendy, please update to the latest v…

in Amazon Simple Email Service is ending support for Signature Version 3 effective September 30, 2020. Comment by Ben July 2020

Hi,

(Quote)

In the list settings, set the 'Subscribe success page'

To access list settings:

Go to 'View all lists' on the left sidebar
Click the pencil ico…

in Custom redirect after signup form submission Comment by Ben July 2020

Hi,

Please see → https://sendy.co/forum/discussion/14863/amazon-ses-ends-support-for…

in Amazon Simple Email Service is ending support for Signature Version 3 effective September 30, 2020 Comment by Ben July 2020

Hi,

If an email address 'Bounced', that means it does not (or no longer) exist. It will be marked as bounced in List A and B and all other lists that exists in other brands as well.

Thanks.

Best regards,
Ben

in If bounced contact is listed in multiple contact lists Comment by Ben July 2020

Hi,

(Quote)

No it's not visible to end users.

Thanks.

Best regards,
Ben

in Are List names visible to the public? Comment by Ben July 2020

Hi,

Your server has an automatic redirect setup to redirect any ‘http’ URLs to ‘https’.

Set the APP_PATH in the /includes/config.php script to 'https://send.eiight.app' instead…

in Sendy is not loading properly for me Comment by Ben July 2020

Hi,

What's your Sendy URL?

Best regards,
Ben

in Sendy is not loading properly for me Comment by Ben July 2020

Hi,

I suggest re-uploading Sendy to make sure all necessary files are uploaded:

Download a copy of Sendy from https://sendy.co/get-updated with your license key (us…

in Getting 500 error Comment by Ben July 2020

Hi,

(Quote)

Yes it will say “Already exists”, but the subscriber's custom field data will be updated.

Thanks.

Best regards,
Ben

in How to re-upload amended records Comment by Ben July 2020

Yes. Please see below:

Best regards,
Ben

in Edit links inside Sendy editor Comment by Ben June 2020

Hi,

May I know what you mean by “edit link style”?

Thanks.

Best regards,
Ben

in Edit links inside Sendy editor Comment by Ben June 2020

Thanks for your feedback! I'm happy to hear that.

in Dashes imported as "malformed" in CSV Comment by Ben June 2020

Hi,

I tried importing accounting@hook-egr.com and it could not be imported. I checked the dash and see that it's a non standard dash.

Please see the screenshot b…

in Dashes imported as "malformed" in CSV Comment by Ben June 2020

Hi,

I tested by importing a CSV with Joe-Smith@abc.com inside and it was imported without any problems though:

in Dashes imported as "malformed" in CSV Comment by Ben June 2020

Hi,

If you verify the domain, you don't have to verify any emails belonging to that domain.

If you verify the email, there's no need to verify the domain.

Source: in Do we have to verify the 'domain' if we have verified the 'From email'? Comment by Ben July 2020

Hi,

I see you're using Ubuntu OS for your server. Please see → https://sendy.co/troubleshooting#ubuntu-opens-clicks-email-previews-no…

in [Ubuntu] Autoresponder open and click stats not working Comment by Ben July 2020

Hi,

You'd need to move out of sandbox mode by filling up the request form → http://aws.amazon.com/ses/extendedaccessrequest

As written in Step 5 of the <…

in Emails not sending (in sandbox mode) Comment by Ben June 2020

Hi,

You should be able to call the subscribe API even if you’re using an AJAX form without anything to do with CORS. In your AJAX javascript, call a backend script that resides on the same server, the backend script then do a POST to call…

in How to enable CORS? Comment by Ben October 2018

Hi,

Another had the same issue and concluded that it was the ConfigServer eXploit Scanner that was erroneously deleting the


                in                     Any clues on what might be periodically deleting functions.php?
                Comment by Ben
                June 2020

Ben

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