Ben

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Hi,

Please see → https://sendy.co/troubleshooting#email-wasnt-opened-in-usa-but-shows-up-as-usa-in-report

Thanks…

in Sendy shows the audience is from USA even though our majority audience is from India. Comment by Ben August 2020
There are no options to do this at this time. However, you can run a query directly in your MySQL database to empty the suppression list, eg:

TRUNCATE TABLE suppression_list
in The finer points on suppression list Comment by Ben September 2020

    
                
            
                Hi Laurie,

When you embed Sendy's standard subscribe form or use the standard subscription form URL, you can set whether you want to  Enable GDPR fields, please see below:

…            
            
                in                     What does the GDPR tag indicate?
                Comment by Ben
                September 2020
            
        
    
    
                
            
                Hi,


(Quote)


Just follow the instructions at the right side of the Get Updated page.

Thanks.

Best regards,

Ben
            
            
                in                     Things to note when updating from v1.1.9.5 to v4.x?
                Comment by Ben
                August 2020
            
        
    
    
                
            
                
(Quote)


Ok.

Please ensure the .htaccess file in your Sendy directory is Sendy's original .htaccess file and it is not modified.

You can download Sendy from https://sendy.co/…            

            
                in                     Login page was not found 404
                Comment by Ben
                August 2020
            
        
    
    
                
            
                Hi,

Are you using 'Nginx' or 'Apache' server?

Best regards,

Ben
            
            
                in                     Login page was not found 404
                Comment by Ben
                August 2020
            
        
    
    
                
            
                Hi,

That means gettext extension is not installed on your server. Check your compatibility checklist 
                in                     Login page was not found 404
                Comment by Ben
                August 2020
            
        
    
    
                
            
                Hi,

Please ensure the .htaccess file in your Sendy directory is Sendy's original .htaccess file and it is not modified.

You can download Sendy from https://sendy.co/get-updated…            

            
                in                     300 Multiple Choices
                Comment by Ben
                August 2020
            
        
    
    
                
            
                Hi,


(Quote)


If you use any versions before 4.0.4, your Sendy installation uses Amazon SES Signature V3.

Please see this thread for more details → 
                in                     How do I know if I use Amazon SES Signature V3?
                Comment by Ben
                August 2020
            
        
    
    
                
            
                You need to send the campaign out to the list (not using the 'Test send' function), then Sendy will populate the personalization tags with the subscriber's data.

If you send a test email with the test function, the tags will be populated …            
            
                in                     Custom field not displaying with tag
                Comment by Ben
                August 2020
            
        
    
    
                
            
                Hi,

If the subscriber have data in the FirstName custom field, Sendy will replace the tag with that data. Otherwise it will use the fallback data in the tag.

Ple…            
            
                in                     Custom field not displaying with tag
                Comment by Ben
                August 2020
            
        
    
    
                
            
                Thanks for sharing James.

Yes, using the correct Amazon SES region helps dramatically. This is covered in the 'sending speed FAQ' here → https://sendy.co/troubleshoot…            

            
                in                     Speed of sending - some experiments
                Comment by Ben
                August 2020
            
        
    
    
                
            
                @motionsquared With such large volume and large send rate, it's highly recommended to use a VPS server with adequate server CPU and memory resources.
            
            
                in                     What hosting server do you use with Sendy?
                Comment by Ben
                August 2020
            
        
    
    
                
            
                @tuxed please see → https://sendy.co/troubleshooting#debian-sendy-in…            

            
                in                     Spanish Translation .po
                Comment by Ben
                August 2020
            
        
    
    
                
            
                Hi,


(Quote)


If you use Amazon SES in a region that is near the physical location of your web server, the loading will be extremely fast.

Sendy communicates with Amazon SES API for a lot of things, like sending emails, checking …            
            
                in                     Campaign page very slow [send-to.php]
                Comment by Ben
                August 2020
            
        
    
    
                
            
                Hi,


(Quote)


The code looks like it’s from a browser plugin installed on your browser. The plugin name might be called “jellyfish”.

Try disabling the plugin and try again.

Best regards,

Ben
            
            
                in                     Strange code appears when selecting lists
                Comment by Ben
                August 2020
            
        
    
    
                
            
                Hi,

Download the latest version from the Get Updated page. The instructions for updating are on that page as well.

Thanks.

Best regards,

Ben
            
            
                in                     How to update Sendy?
                Comment by Ben
                August 2020
            
        
    
    
                
            
                Hi,

You'd need you re-setup your cron jobs on your new server.

Visit http://your_sendy_installation_url/reset-cron.php to clear the false positive that…            
            
                in                     My website moved, now Sendy is not sending emails
                Comment by Ben
                August 2020
            
        
    
    
                
            
                Hi,

There can only be one confirmation email per list. If you want to set different languages for different groups of people, I would create separate lists.

Thanks.

Best regards,

Ben
            
            
                in                     Multi-Language Double-Opt-In
                Comment by Ben
                August 2020
            
        
    
    
                
            
                Hi,

Are you still in Amazon SES ‘Sandbox mode’? If your Amazon SES daily sending limit is 200 emails per day, you are still in ‘Sandbox mode’.

You'd need to …            

            
                in                     Sendy works (Domain, Hosting, AWS etc.) - Except it sends no emails
                Comment by Ben
                July 2020
            
        
    
    
                
            
                Hi,

Try deleting Sendy’s cookies in your browser then login again?

Best regards,

Ben
            
            
                in                     Redirected to log in page after migrating to Cloudways
                Comment by Ben
                July 2020
            
        
    
    
                
            
                Hi,

Sendy uses AWS Signature Version 4 from version 4.0.4 onwards (see screenshot below).

You’re using an older version of Sendy, please update to the latest v…            

            
                in                     Amazon Simple Email Service is ending support for Signature Version 3 effective September 30, 2020.
                Comment by Ben
                July 2020
            
        
    
    
                
            
                Hi,


(Quote)


In the list settings, set the 'Subscribe success page'



To access list settings:

Go to 'View all lists' on the left sidebar
Click the pencil ico…            
            
                in                     Custom redirect after signup form submission
                Comment by Ben
                July 2020
            
        
    
    
                
            
                Hi,

Please see → https://sendy.co/forum/discussion/14863/amazon-ses-ends-support-for…            

            
                in                     Amazon Simple Email Service is ending support for Signature Version 3 effective September 30, 2020
                Comment by Ben
                July 2020
            
        
    
    
                
            
                Hi,

If an email address 'Bounced', that means it does not (or no longer) exist. It will be marked as bounced in List A and B and all other lists that exists in other brands as well.

Thanks.

Best regards,

Ben
            
            
                in                     If bounced contact is listed in multiple contact lists
                Comment by Ben
                July 2020
            
        
    
    
                
            
                Hi,


(Quote)


No it's not visible to end users.

Thanks.

Best regards,

Ben
            
            
                in                     Are List names visible to the public?
                Comment by Ben
                July 2020
            
        
    
    
                
            
                Hi,

Your server has an automatic redirect setup to redirect any ‘http’ URLs to ‘https’.

Set the APP_PATH in the /includes/config.php script to 'https://send.eiight.app' instead…            
            
                in                     Sendy is not loading properly for me
                Comment by Ben
                July 2020
            
        
    
    
                
            
                Hi,

What's your Sendy URL?

Best regards,

Ben
            
            
                in                     Sendy is not loading properly for me
                Comment by Ben
                July 2020
            
        
    
    
                
            
                Hi,

I suggest re-uploading Sendy to make sure all necessary files are uploaded:

Download a copy of Sendy from https://sendy.co/get-updated with your license key (us…            
            
                in                     Getting 500 error
                Comment by Ben
                July 2020
            
        
    
    
                
            
                Hi,


(Quote)


Yes it will say “Already exists”, but the subscriber's custom field data will be updated.

Thanks.

Best regards,

Ben
            
            
                in                     How to re-upload amended records
                Comment by Ben
                July 2020
            
        
    
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