Ben

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Hi Carl,
(Quote)
From before the update.

Thanks.

Best regards,
Ben

in Housekeeping feature on new Sendy Comment by Ben November 2019
Hi,
(Quote)
Subscribers in the lists can’t store files though. I suggest uploading to a file storage service and send the URL to the custom field instead.

Thanks.

Best regards,
Ben

in Allow users to add file objects when they fill the form Comment by Ben November 2019
Hi Jonathan,

I forced errors to show and see that the actual issue is with your server clock being out of sync.

The full error message is:
```
SignatureDoesNotMatch: Sig…            
```
in Signature Does Not Match Comment by Ben November 2019
Hi,

Please send me the following details so I can take a look:
- Sendy installation URL, email and password
- AWS login credentials
Thanks.

Best regards,
Ben
in Signature Does Not Match Comment by Ben November 2019
Hi,

Please ensure that the subscriber's 'Name' field or the custom field 'First Name' in their record is populated with a value and not blank. Otherwise the tag will be converted to a blank value.

Thanks.

Best regards,

in Tags not working Comment by Ben November 2019
Hi,
(Quote)
That is the issue. Please ensure your cron job for autoresponders.php is set to run every 1 minute (not anything more) as per the official cron job setup …

in Testing sending on Birthday, but never trigger. Comment by Ben November 2019
Hi,

You'd just need to upload files via FTP/SFTP to where your Sendy's files are hosted. Please follow the updating instructions at the right side of the page here → https://sendy.co/g…

in Updating Sendy with EC2 Server Comment by Ben November 2019
Hi,
(Quote)
Please ensure that you have have chmod the /uploads/ directory in your Sendy's root directory to
in Import via CSV file upload Comment by Ben November 2019


    
                
            
                Hi,


(Quote)


Similarly under ‘Miscellaneous’ in the brand settings, change the number:

Screenshot:


For the fourth, it’s not supported but will consider.

Best regards…            
            
                in                     Four requests for features
                Comment by Ben
                November 2019
            
        
    
    
                
            
                Hi,


(Quote)


To create a segment for a list,

Go to 'View all lists' on the left sidebar
Select your desired list
Click 'Segments' at the top right
Screenshot:  

                in                     Where are segments?
                Comment by Ben
                November 2019
            
        
    
    
                
            
                Hi,

I looked at your screenshot and see that it is likely to be an issue with your CSS that's either hiding the checkbox, or the entire permissions part is moved upwards and hidden under the email field. Please check your CSS code.

<…            
            
                in                     GDPR checkbox missing on iOS
                Comment by Ben
                November 2019
            
        
    
    
                
            
                Hi,

I tested reCAPTCHA on iOS and it's working, there aren't any known issues though. If it works on a desktop it should work anywhere else, it's not platform specific.



Best …            
            
                in                     GDPR checkbox missing on iOS
                Comment by Ben
                November 2019
            
        
    
    
                
            
                Hi,

Your server may have mod_security turned on and it's falsely triggered when you're saving a complex template. Please contact your hosting support to turn off mod_sec…            
            
                in                     Problem when saving HTML Templates or campaign
                Comment by Ben
                November 2019
            
        
    
    
                
            
                Hi,

One of your browser extension is likely inserting code into the WYSIWYG editor when you were editing your email campaign (for example, ‘Grammarly’, ‘Ad Blocker Ultimate’, 'Adguard Adblocker', ‘MetaMask‘ browser extensions are known to…            
            
                in                     Code is appended to email template
                Comment by Ben
                October 2019
            
        
    
    
                
            
                Hi,

Please ensure that you're using an 'absolute' URL instead of a 'relative' URL for your image source.

Correct (absolute URL image source):

<img src="http:…            

            
                in                     Problem in uploading a template with images in WYSIWYG
                Comment by Ben
                October 2019
            
        

    

    
                
            
                Hi,


(Quote)


When a recipient marks your email as spam, Amazon will notify your Sendy installation via Amazon SNS, Sendy will in turn flag the email address as 'Marked as spam' in your list.

Hope this helps.

Best regards…            
            
                in                     What is 'Marked as spam'?
                Comment by Ben
                October 2019
            
        
    
    
                
            
                Hi,

The send rate displayed on the left is your Amazon SES 'max send rate'. It will not change.

When you adjust the sending rate in your Sendy main settings, Sendy will send your campaign at that send rate.

Thanks.


            
                in                     Sending rate adjustments
                Comment by Ben
                October 2019
            
        
    
    
                
            
                Hi,

If an email address already exists in the list, it will skip importing of the same email address, but any other data like name and custom fields will be overwritten by the data in the CSV for that email address.

Thanks.

<…            
            
                in                     Importing CSV - overwriting data for skipped items
                Comment by Ben
                October 2019
            
        
    
    
                
            
                Hi,

Please ensure your SMTP credentials are correct
Also make sure that if you set your SMTP port as '465', choose 'SSL'. If you set your SMTP port as '587', choose 'TLS' in your brand settings.
To see the full …            
            
                in                     Sending with SMTP
                Comment by Ben
                October 2019
            
        
    
    
                
            
                Hi,

This is an issue with different PHP versions between your server and the 'command line’ version of PHP. When you send out the actual campaign, the cron job executes the sending via the command line version of PHP. The command line ver…            
            
                in                     Unsubscribe message "Invalid email address"
                Comment by Ben
                October 2019
            
        
    
    
                
            
                Hi,

When you apply to Amazon to move your Amazon SES out of sandbox mode, Amazon wants to hear that you are only sending emails to people who signed up to receive them. That's basically it. What you wrote here sounds good enough.


(Q…            
            
                in                     Questions on moving out of Amazon SES sandbox mode
                Comment by Ben
                October 2019
            
        
    
    
                
            
                Hi,

Just keep clicking the 'Campaign' title until both UP and DOWN arrows appear.



Thanks.

Best regards,

Ben
            
            
                in                     Reorder campaigns by creation date (default)
                Comment by Ben
                October 2019
            
        
    
    
                
            
                Hi,

The 'Subscriber info’ modal window only shows activity when there’s activity. It’ll only show the campaign if there were activity like opens and clicks.

Best regards,

Ben
            
            
                in                     Subscriber history?
                Comment by Ben
                October 2019
            
        
    
    
                
            
                Hi,


(Quote)


Please install php-calendar extension on your server or contact your hosting provider to help you do so. The SSH command to install:


                in                     Error after adding brand
                Comment by Ben
                October 2019
            

        

    

    
                
            
                Hi,

Please use the attachment feature to attach attachments:



Best regards,

Ben
            
            
                in                     How do i attach a PDF file?
                Comment by Ben
                October 2019
            
        
    
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