Ben

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Hi,
(Quote)
When a recipient marks your email as spam, Amazon will notify your Sendy installation via Amazon SNS, Sendy will in turn flag the email address as 'Marked as spam' in your list.

Hope this helps.

Best regards…

in What is 'Marked as spam'? Comment by Ben October 2019
Hi,

The send rate displayed on the left is your Amazon SES 'max send rate'. It will not change.

When you adjust the sending rate in your Sendy main settings, Sendy will send your campaign at that send rate.

Thanks.

in Sending rate adjustments Comment by Ben October 2019
Hi,

If an email address already exists in the list, it will skip importing of the same email address, but any other data like name and custom fields will be overwritten by the data in the CSV for that email address.

Thanks.
<…

in Importing CSV - overwriting data for skipped items Comment by Ben October 2019
Hi,
1. Please ensure your SMTP credentials are correct
2. Also make sure that if you set your SMTP port as '465', choose 'SSL'. If you set your SMTP port as '587', choose 'TLS' in your brand settings.
To see the full …
in Sending with SMTP Comment by Ben October 2019
Hi,

This is an issue with different PHP versions between your server and the 'command line’ version of PHP. When you send out the actual campaign, the cron job executes the sending via the command line version of PHP. The command line ver…

in Unsubscribe message "Invalid email address" Comment by Ben October 2019
Hi,

When you apply to Amazon to move your Amazon SES out of sandbox mode, Amazon wants to hear that you are only sending emails to people who signed up to receive them. That's basically it. What you wrote here sounds good enough.
(Q…

in Questions on moving out of Amazon SES sandbox mode Comment by Ben October 2019
Hi,

Just keep clicking the 'Campaign' title until both UP and DOWN arrows appear.

Thanks.

Best regards,
Ben

in Reorder campaigns by creation date (default) Comment by Ben October 2019
Hi,

The 'Subscriber info’ modal window only shows activity when there’s activity. It’ll only show the campaign if there were activity like opens and clicks.

Best regards,
Ben

in Subscriber history? Comment by Ben October 2019
Hi,
(Quote)
Please install php-calendar extension on your server or contact your hosting provider to help you do so. The SSH command to install:

in Error after adding brand Comment by Ben October 2019


    
                
            
                Hi,

Please use the attachment feature to attach attachments:



Best regards,

Ben
            
            
                in                     How do i attach a PDF file?
                Comment by Ben
                October 2019
            
        
    
    
                
            
                Hi,

When an email address status is 'Bounced' in Sendy, it is a 'Hard bounce'.

Soft bounces are processed in the background by Amazon SES, they'll retry multiple times before they give up and convert it to a hard bounce, in which …            
            
                in                     Bounce codes
                Comment by Ben
                October 2019
            
        
    
    
                
            
                Hi,

Switch to the pure HTML editor, then paste in your HTML:

Screenshot:  


Sendy sends your newsletter exactly as the HTML is pasted.

Thanks.

Best regards,

            

                in                     Mobile display not correct when coding HTML email
                Comment by Ben
                October 2019
            
        
    
    
                
            
                Hi,

Please ensure the .htaccess file in your Sendy directory is Sendy's original .htaccess file and it is not modified.

You can download Sendy from https://sendy.co/get-updated…            

            
                in                     Opens and clicks not tracking
                Comment by Ben
                September 2019
            
        
    
    
                
            
                Hi,

When implementing Google reCAPTCHA a decision was made to go with v2 instead of v3 because v3 can be inaccurate and likely to block out legitimate subscribers. V3 uses risk scores to judge whether it's a person or bot, false positives…            
            
                in                     Can we use Google reCAPTCHA v3 with Sendy?
                Comment by Ben
                September 2019
            
        
    
    
                
            
                Hi,

Did you delete the campaign, the list or the subscriber?

Thanks.

Best regards,

Ben
            
            
                in                     Link no longer exists in email campaigns
                Comment by Ben
                September 2019
            
        
    
    
                
            
                Hi,

[currentmonth] [currentdaynumber] …            

            
                in                     [currentmonth] [currentdaynumber] [currentyear] tags in 'Thank You' email
                Comment by Ben
                September 2019
            
        

    

    
                
            
                Hi,

You can use the 'Name' field to store first names. To store last names, create a 'custom field' in the list and call it 'Last name' to store last names.

To create custom fields for a list:

Go to 'View all lists' o…            
            
                in                     First name and last names
                Comment by Ben
                September 2019
            
        
    
    
                
            
                Hi,


(Quote)


That's not true. Sendy uses the custom domain you've set in the brand settings for opens and clicks tracking as well.

Thanks.

Best regards,

Ben
            
            
                in                     Using Amazon SES custom domains for clicks and opens
                Comment by Ben
                September 2019
            
        
    
    
                
            
                Hi,

You can add the email(s) you want to “ban” to the ‘Blacklist’:

Screenshot:


Emails in the blacklist are fully suppressed just like ‘Bounced’ emails.

Thanks.
            

                in                     Function for marking email as manually bounced / "banned"
                Comment by Ben
                September 2019
            
        
    
    
                
            
                Hi,

Yes you can do so at https://sendy.co/#forms

Thanks.

Best regards,

Ben
            
            
                in                     Can i change the domain associated with my license key?
                Comment by Ben
                August 2019
            
        
    
    
                
            
                Hi,

If you upgrade to 4.x you can use the new 'Custom domains' feature. You can setup a custom domain for your …            
            
                in                     Unsubscribe form using different domains
                Comment by Ben
                September 2019
            
        
    
    
                
            
                Hi,


(Quote)


Please see ? https://sendy.co/forum/discussion/13691/zapier-can-connect-but-it-is-not-adding-subscr…            

            
                in                     Upgrading to PHP 7.3 and Zapier
                Comment by Ben
                September 2019
            
        
    
    
                
            
                Hi,

Try setting allow_url_fopen to On instead of 
            

                in                     Zapier can connect, but it is not adding subscribers
                Comment by Ben
                August 2019
            

        

    

    
                
            
                Hi,

If you want to verify your domain, please either complete the verification or delete it. Don't leave it in 'pending' or 'failed' status.

In the past a lot of users send email campaigns with the domain in 'pending' status even …            
            
                in                     Email is verified but domain is pending verification in Amazon SES console
                Comment by Ben
                August 2019
            
        
    
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