Ben
Ben
Comments
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Hi,
- Please ensure your SMTP credentials are correct
- Also make sure that if you set your SMTP port as '465', choose 'SSL'. If you set your SMTP port as '587', choose 'TLS' in your brand settings.
To see the full …
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Hi,
This is an issue with different PHP versions between your server and the 'command line’ version of PHP. When you send out the actual campaign, the cron job executes the sending via the command line version of PHP. The command line ver…
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Hi,
When you apply to Amazon to move your Amazon SES out of sandbox mode, Amazon wants to hear that you are only sending emails to people who signed up to receive them. That's basically it. What you wrote here sounds good enough.
(Q… -
Hi,
Just keep clicking the 'Campaign' title until both UP and DOWN arrows appear.
Thanks.
Best regards,
Ben -
Hi,
The 'Subscriber info’ modal window only shows activity when there’s activity. It’ll only show the campaign if there were activity like opens and clicks.
Best regards,
Ben -
Hi,
(Quote)Please install
php-calendarextension on your server or contact your hosting provider to help you do so. The SSH command to install:in Error after adding brand Comment by Ben October 2019 -
Hi,
Please use the attachment feature to attach attachments:
Best regards,
Ben -
Hi,
When an email address status is 'Bounced' in Sendy, it is a 'Hard bounce'.
Soft bounces are processed in the background by Amazon SES, they'll retry multiple times before they give up and convert it to a hard bounce, in which …
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Hi,
Switch to the pure HTML editor, then paste in your HTML:
Screenshot:
Sendy sends your newsletter exactly as the HTML is pasted.
Thanks.
Best regards,
Hi,
Please ensure the .htaccess file in your Sendy directory is Sendy's original .htaccess file and it is not modified.
You can download Sendy from https://sendy.co/get-updated…
Hi,
When implementing Google reCAPTCHA a decision was made to go with v2 instead of v3 because v3 can be inaccurate and likely to block out legitimate subscribers. V3 uses risk scores to judge whether it's a person or bot, false positives…
Hi,
Did you delete the campaign, the list or the subscriber?
Thanks.
Best regards,
BenHi,
[currentmonth][currentdaynumber]…Hi,
You can use the 'Name' field to store first names. To store last names, create a 'custom field' in the list and call it 'Last name' to store last names.
To create custom fields for a list:
- Go to 'View all lists' o…
Hi,
(Quote)That's not true. Sendy uses the custom domain you've set in the brand settings for opens and clicks tracking as well.
Thanks.
Best regards,
BenHi,
You can add the email(s) you want to “ban” to the ‘Blacklist’:
Screenshot:
Emails in the blacklist are fully suppressed just like ‘Bounced’ emails.
Thanks.
Hi,
If you upgrade to
4.xyou can use the new 'Custom domains' feature. You can setup a custom domain for your …Hi,
(Quote)Please see ? https://sendy.co/forum/discussion/13691/zapier-can-connect-but-it-is-not-adding-subscr…
Hi,
Try setting
allow_url_fopentoOninstead ofHi,
If you want to verify your domain, please either complete the verification or delete it. Don't leave it in 'pending' or 'failed' status.
In the past a lot of users send email campaigns with the domain in 'pending' status even …
Hi,
Any versions of Sendy can run on version 5.3+.
Thanks.
Best regards,
BenHi,
Sendy provides you with a subscribe form HTML code you can embed anywhere on your website.
- Go to 'View all lists' on the left sidebar
- Select your desired list
- Click 'Subscribe form' at the top right to g…
Hi,
(Quote)That's exactly the instruction on how to use third party SMTP services if you don't want to use Amazon SES.
Best regards,
Ben