Ben

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I used Google Chrome to login and was able to login to your Sendy account successfully.

You need to try clearing 'cookies' (not 'cache') and try logging in again.

Best regards,
Ben

in Login page keeps reloading in Google Chrome Comment by Ben May 2019
Please send me your Sendy login email and password. Thanks.

in Login page keeps reloading in Google Chrome Comment by Ben May 2019
Hi,

Try deleting cookies in your Google Chrome browser (or just for your Sendy installation URL), then try logging in again.

Thanks.

Best regards,
Ben

in Login page keeps reloading in Google Chrome Comment by Ben May 2019
Hi,

Whichever email address you'd like to use as 'From email' to send your campaign, just verify the email address in your Amazon SES console. Domain verification is not compulsory. Although if you verify the domain, you don't have to ver…

in How to verify email addresses in SES? Comment by Ben May 2019
Hi,
(Quote)
Send a campaign to Amazon Mailbox Simulator email addresses to test if bounces and complaints handling between Amazon…

in How to check if bounces and complaints handling are working? Comment by Ben May 2019
Hi,

Here's Sendy's IP to whitelist ? 162.243.225.110

To whitelist Amazon's IP, Amazon uses an IP range, please see → https://docs.aws.amazon…

in IP addresses to whitelist for firewall Comment by Ben May 2019
No need to worry.

Sendy checks both the 'domain' and 'email address' to see whether either of which is verified. If either of which is not verified this error will appear in the logs.

If emails are being sent and bounces/complain…

in Amazon SES errors (non-critical) Comment by Ben May 2019
Hi,

When someone marks your email as spam, Amazon sends a notification to Sendy’s complaints endpoint through Amazon SNS which then marks the email address as Marked as spam
in Complaint rate for the list Comment by Ben May 2019


    
                
            
                Hi,


(Quote)


The appropriate feature to use is Autoresponders > Drip campaign.

To create Autoresponders in Sendy:

Go to 'View all lists' on the left sidebar
Select your desired list
Click 'Autor…            
            
                in                     Relative segments creation
                Comment by Ben
                April 2019
            
        
    
    
                
            
                Hi Timo,


(Quote)


You can set the display order of lists by 'name' instead of 'date added' in the brand settings under 'Miscellaneous'.



Thanks.

Best regards,

Ben
            

                in                     Order of lists in define recipients page
                Comment by Ben
                April 2019
            
        
    
    
                
            
                Hi,


(Quote)


You still can edit data for any subscriber through the subscriber info modal window:



Thanks.

Best regards,

Ben
            
            
                in                     How to edit subscriber data?
                Comment by Ben
                April 2019
            
        
    
    
                
            
                Hi,

Here're a list of reasons why some records can’t be imported → https://sendy.co/troubleshooting#some-records-from-csv-not-imported

<…            
            
                in                     Some emails can't be imported
                Comment by Ben
                April 2019
            
        
    
    
                
            
                Hi,


(Quote)


Under 'Miscellaneous' in brand settings.



Thanks.

Best regards,

Ben
            
            
                in                     Where's the option for list sorting?
                Comment by Ben
                April 2019
            
        
    
    
                
            
                Hi,

Update to the latest version. The latest 4.x allows you to import suppression lists, or add domains to bloc…            
            
                in                     Keywords to suppression list
                Comment by Ben
                April 2019
            
        
    
    
                
            
                Hi,


(Quote)


You shouldn't be seeing a "blank white area".

I suggest re-uploading Sendy to make sure all necessary files are uploaded:

Download a copy of Sendy from 
                in                     WYSIWYG editor missing when creating campaign or template
                Comment by Ben
                April 2019
            
        
    
    
                
            
                Please ensure that you have moved out of Amazon SES 'Sandbox mode' by requesting Amazon to raise your ‘SES daily sending limits’ → http://aws.amazon.com/ses/extendedaccessre…            

            
                in                     Test emails not sending
                Comment by Ben
                April 2019
            
        
    
    
                
            
                Hi,

When an email is 'Bounced', 'Marked as spam' or 'Unsubscribed', future emails you send or import will skip these emails. You don't need to remove these email addresses or do anything.

Thanks.

Best regards,

Ben
            

                in                     What happens with Bounces and Complaints
                Comment by Ben
                April 2019
            
        
    
    
                
            
                Hi,

That's because you're importing an .xlxs file instead of a .csv.

Best regards,

Ben…            
            
                in                     Import goes to a blank page
                Comment by Ben
                April 2019
            
        
    
    
                
            
                Hi,

Sendy does not add these code into the WYSIWYG editor. One of your browser extension is inserting code into the editor when you were composing your email (for example, ‘Grammarly' or ‘Ad Blocker Ultimate' browser extension is known to…            
            
                in                     Strange code in template?
                Comment by Ben
                April 2019
            
        
    
    
                
            
                The country is populated when the subscriber signs up via the standard subscription HTML code or form. Country information can also be passed into the subscriber via the 'subscribe' API (https://send…            

            
                in                     What is the purpose of the country column for subscribers?
                Comment by Ben
                April 2019
            
        
    
    
                
            
                Thank you for using Sendy. 
            
            
                in                     Sendy 4 - thanks Ben
                Comment by Ben
                March 2019
            
        
    
    
                
            
                Hi,


(Quote)


Sorting is now by 'Date'. The next version will give you options to sort by 'Name'.

Thanks.

Best regards,

Ben
            
            
                in                     List more than 10 items in "View all lists"
                Comment by Ben
                March 2019
            
        
    
    
                
            
                Hi,

When an email is flagged as Marked as spam, Sendy will not send any emails to it in future. Same for emails that are marked as 
            

                in                     What happens when marked as spam?
                Comment by Ben
                March 2019
            

        

    

    
                
            
                Hi,

Sendy already have emoji support since version 2 → https://sendy.co/get-updated#208. The 4.0 newsletter you received is sent from Sendy.

Screenshot:  

            

                in                     Emoji in subject line?
                Comment by Ben
                March 2019
            
        
    
    
                
            
                Hi,

There are no options to customise the report currently. However I'll take this as a suggestion and consider it for future updates.


(Quote)


You can turn off Clien…            

            
                in                     Is it possible to customize a campaign report?
                Comment by Ben
                March 2019
            
        

    

    
                
            
                Hi,


(Quote)


To create Autoresponders in Sendy:

Go to 'View all lists' on the left sidebar
Select your desired list
Click 'Autoresponder' at the top right to setup Autoresponders for that list

            
                in                     How do I set up automated emails for a list?
                Comment by Ben
                March 2019
            
        
    
    
                
            
                Hi,

There are 2 ways to do that:

Setup a 'Thank you email' in your list settings.
Setup a 'Drip Campaign' Autoresponder that sends an email immediately after a user signs up to the list
Thanks.

B…            
            
                in                     How do I set up automated emails for a list?
                Comment by Ben
                March 2019
            
        
    
    
                
            
                In version 4 and up, you can now import suppression lists, under 'Blacklist » Suppression list':



Best regards,

Ben
            
            
                in                     How to create a blacklist or suppression list
                Comment by Ben
                March 2019
            
        
    
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