Ben

Hi,

(Quote)

There are no options to do that. The only way is to remove the subscribers, then re-add them via the ’subscribe' API (https://sendy.co/api) in which the double opt-in confi…

in Re-send confirmation email? Comment by Ben July 2018

Hi,

You’ve misunderstood what ‘Brands’ are.

Your “Free” and “Paid” members should all fall under the same “Brand” as they are all under the same product.

You should create a list called “Free” and another list called “Paid…

in Attach Users to Brand ID - Subscribe /unsubscribe to Brand Ids Comment by Ben August 2018

Hi,

Just change the APP_PATH in /includes/config.php to the https version of your Sendy URL.

'https://mydoma…

in SSL certificate for Sendy Comment by Ben July 2018

Hi,

(Quote)

Sending is done in the background. You can shutdown your computer.

Thanks.

Best regards,
Ben

in Question re: cron jobs and sending in the background Comment by Ben July 2018

Hi,

This may have to do with mod_security false triggering. Please see → in Getting error when trying to save Comment by Ben July 2018

The issue is that you turned on the 'GDPR safe switch' in your brand settings:

Screenshot:

If you enabled the 'GDPR safe switch', you can only send emails to subscribers tagged …

in 0 recipients when selecting lists to send campaign Comment by Ben July 2018

Hi,

If you use the "Send annually" Autoresponders, it will trigger 1 year after the date stored in the date based custom field.

Thanks.

Best regards,
Ben

in Birthday email Comment by Ben July 2018

Amazon charges your card every month for any usage of AWS (Amazon SES).

Your billing console → https://console.aws.amazon.com/billing/home

More info on AWS b…

in When will I be billed? Comment by Ben July 2018

The confirmation link does not expire.

You’d need to manually delete the unconfirmed subscriber.

in Can double opt-in confirmation links expire? Comment by Ben July 2018

Hi,

There are no options to slow the sending speed to lesser than 1 per second.

You’d need to modify the code in scheduled.php script to make it do that. See → <…

in Can the sending speed be set to less than 1 per second? Comment by Ben July 2018

Hi,

When you edit a brand’s settings, you can modify the brand’s SMTP credentials.

To edit brand settings, click the 'pencil' icon button on the brand item to edit the brand settings:

Screenshot:
in How to configure SMTP? Comment by Ben July 2018

Hi,

Autoresponders triggers relative to the date the subscriber joined the list. This date will never change. So if he re-subscribes again, depending on ‘when' he re-subscribes, if his join date misses the timing the autoresponder email(s…

in Will "resubscribers" receive remaining drip emails? Comment by Ben July 2018

Hi,

(Quote)

Please ensure your cron job for autoresponders.php is set to run every 1 minute (not anything more) as per the cron job setup instructions.

Thanks…

in My autoresponder emails are not delivering accurately Comment by Ben June 2018

Hi,

Inside any segments, you'll see the cron job setup instructions in a blue box at the bottom.

Screenshot:

Best regards,
Ben

in Cron for updating segments? Comment by Ben June 2018

Hi,

Thank you for the mod. How would you login if you redirect the login page to somewhere else (and you aren't logged in yet)?

Best regards,
Ben

in [Mod] Forward to outside landing page when not logged in - Sendy Version 3.0.9.1 Comment by Ben June 2018

Hi,

If you get a 403 error when saving a campaign, it is 100% a mod_security issue → in 403 Error when saving Campaign or List Comment by Ben June 2018

Hi,

If you do not want to redirect the unsubscribe link to an external web page, then translate the unsubscription confirmation page, which is exactly the answer in this thread → in Translating un-subscription page Comment by Ben June 2018

Hi,

One of your Google Chrome extensions is likely inserting code in your email’s HTML code.

Disable all extensions in your browser as one of your browser extension is inserting redundant code into the WYSIWYG editor when you…

in Weird link appearing in reports Comment by Ben June 2018

Hi,

Visit http://newsletters.uniqueluxuryholidays.com/reset-cron.php and hit reset to clear the false positive that cron jobs have been setup.

in Where are the cron job instructions? Comment by Ben June 2018

Hi,

You can pass "true" to the new gdpr flag in the 'subscribe' API call:

Screenshot:

in GDPR field checked via API? Comment by Ben June 2018

Hi,

You can install Sendy on any folder or sub-domains of your Sendy licensed domain. There will be no licensing issues.

Thanks.

Best regards,
Ben

in Changed subdomain Comment by Ben June 2018

Hi,

If you don't get a 404 error at the login page, you can ignore this mod_rewrite warning, otherwise please see →

in mod_rewrite is not enabled Comment by Ben June 2018

Hi,

You’re using the [Name,fallback=] personalisation tag correctly.

Please note that you need to send out your campaign to real lists, then the name tag will be…

in Personalisation tags in test emails Comment by Ben June 2018

Hi,

Please see → https://sendy.co/troubleshooting#login-page-reloads-without-error-message

Specifically check that the 'case' o…

in Sendy always jump back to login page Comment by Ben June 2018

Hi,

When you export a CSV from a list, their IP address, Country, the email web version link they re-consent from will be included in the CSV.

Also, if you click on the subscriber's name or email while in the list, a modal window …

in Did the basic GDPR preparatory moves but are there tools in case authorities ask for proofs? Comment by Ben June 2018

Hi,

You can use the same AWS credentials for your 2nd installation.

Thanks.

Best regards,
Ben

in Setting up a 2nd install/license of Sendy Comment by Ben June 2018

Ben

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