Ben

test
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Hi,
(Quote)
As per your compatibility checklist, your server does not have gettext extension installed on your server. Please install
in Interface not loaded fully due to 'Call to a member function seekto() on null' error Comment by Ben January 2017

    
                
            
                Hi,


(Quote)


Thank you! I'm really glad to hear, this makes my day. 

Best regards,

Ben
            
            
                in                     Change confirmation text, opt-in and subscription text
                Comment by Ben
                January 2017
            
        
    
    
                
            
                Hi,

If you meant that you want to change the text for "You're subscribed!", "You're confirmed", etc, you can't change these texts. You'd have to set your custom redirect URLs for these confirmations. For example set a URL for 'Subscribe s…            
            
                in                     Change confirmation text, opt-in and subscription text
                Comment by Ben
                January 2017
            
        
    
    
                
            
                Hi,

This is the error causing your issue:

PHP Fatal error: Uncaught Error: Call to undefined function simplexml_load_string() in /var/www/html/includes/helpers/ses.php<…            

            
                in                     Settings page almost blank, can't add brand or see footer
                Comment by Ben
                January 2017
            
        

    

    
                
            
                Hi,

Can you please check your server's ‘error_log' to find any possible errors related to this.

Thanks.

Best regards,

Ben
            
            
                in                     Settings page almost blank, can't add brand or see footer
                Comment by Ben
                January 2017
            
        
    
    
                
            
                Hi,

If you want to hide the URLs behind text links, use href HTML tags in your email's HTML. Eg:

&l…            

            
                in                     Webversion and Unsubscribe links showing as URLs instead of links
                Comment by Ben
                January 2017
            
        

    

    
                
            
                Hi,

The reason why you don't see the scheduling options is because you are logged in as a 'Brand user'. You must login as the 'Main account user' of Sendy.

The 'Main account' user's email and password is what you set when you firs…            
            
                in                     How do I schedule when my newsletter is to be sent?
                Comment by Ben
                January 2017
            
        
    
    
                
            
                Hi,


(Quote)


It refers to a 'custom success page' a user might have specified.

Thanks.

Best regards,

Ben
            
            
                in                     Pass 'Email' and 'listID' data into the 'Subscribe success page'
                Comment by Ben
                January 2017
            
        
    
    
                
            
                Hi,


(Quote)


Any online forms can be filled in and submitted by anyone including robots. If you build your own subscription form using Sendy’s API (https://sendy.co/api) you can also al…            
            
                in                     Someone is subscribing people to my newsletter without my (or their) approval
                Comment by Ben
                January 2017
            
        
    
    
                
            
                Hi,

Based on your compatibility checklist, gettext is not installed. Please install gettext extensio…            
            
                in                     Blank page with only top bar loaded
                Comment by Ben
                January 2017
            
        
    
    
                
            
                Hi,


(Quote)


Amazon SES servers are currently available in 3 regions of the world:

US East (N. Virginia)
US West (Oregon)
EU (Ireland)
Choose a region as near to the physical location of your …            
            
                in                     Amazon SES regions
                Comment by Ben
                January 2017
            
        
    
    
                
            
                Hi,


(Quote)


For why some email addresses are not imported, please see → https://sendy.co/troubleshooting#some-records-from-csv-not-imported
            

                in                     Some email addresses aren't being imported
                Comment by Ben
                January 2017
            
        
    
    
                
            
                Hi,

Your server’s ‘mod_security’ is probably causing this issue. Please see →  https://sendy.co/troubleshooting#403-forbidden-error-…            

            
                in                     Clicking on draft campaign doesn't do anything
                Comment by Ben
                December 2016
            
        
    
    
                
            
                Hi,

Change the unsubscribe settings of the “bi-weekly list” to 'Unsubscribe only from this list’ and you should be able to import all email addresses.

Thanks.

Best regards,

Ben
            
            
                in                     Cannot import email address
                Comment by Ben
                December 2016
            
        
    
    
                
            
                Hi,

Sounds like there are missing files in your installation. Try re-uploading Sendy:

Download a copy of Sendy from http://sendy.co/get-updated with your license key…            
            
                in                     Not Found  The requested URL /app.php was not found on this server.
                Comment by Ben
                December 2016
            
        
    
    
                
            
                Hi,

If you want the form to redirect to a custom URL, then don't use the AJAX subscription form you've downloaded from https://sendy.co/api. AJAX forms does not use redirects or page refre…            
            
                in                     AJAX subscriber submission redirect not working
                Comment by Ben
                December 2016
            
        
    
    
                
            
                Hi,

List scrubbing tools (at least those I've ever came across) are all ‘hosted’ solutions, I’ve yet to find a ’self hosted’ one.

The following are a list of a few of them, I personally use 
                in                     Self hosted apps for scrubbing lists and removing bounces?
                Comment by Ben
                December 2016
            
        
    
    
                
            
                Hi,

Login to Sendy's MySQL database, then go to the apps table where all the brands are stored. Change user…            

            
                in                     Disable / Hide unused brands
                Comment by Ben
                December 2016
            
        

    

    
                
            
                Hi,


(Quote)


That means your 'IAM credentials' wasn't copied and pasted fully into your Sendy settings.

Please redo Step 5.2 and 5.3 of the Get Started Guide
            

                in                     Error Signature Does Not Match
                Comment by Ben
                December 2016
            
        
    
    
                
            
                Hi,

If you want your subscription success page to be http://www.vaibhavdagaur.com/thank-you, then set your 'Subscribe success page' in your list settings as 
                in                     How to setup thank you email
                Comment by Ben
                December 2016
            
        
    
    
                
            
                Hi,


(Quote)


What is the link to your "Thank you page"?

Best regards,

Ben
            
            
                in                     How to setup thank you email
                Comment by Ben
                December 2016
            
        
    
    
                
            
                Hi,

One of your browser extension may be inserting code into the editor when you were composing your email.

Disable all extensions in your browser as one of your browser extension is inserting redundant code into the WYSIWYG …            
            
                in                     Save & Next Starts Upload
                Comment by Ben
                December 2016
            
        
    
    
                
            
                Hi,

Sendy does not have any restrictions on CSV upload file sizes. To import large CSVs, please see → https://sendy.co/troubleshooting#trouble-importing-…            

            
                in                     Uploading files larger than 2MB
                Comment by Ben
                December 2016
            
        
    
    
                
            
                Hi,

Please ensure the $charset in in /includes/config.php is set as 'utf8mb4' in order for emojis to work:

Screenshot:

            

                in                     Emoji not displaying correctly
                Comment by Ben
                December 2016
            
        
    
    
                
            
                Hi,


(Quote)


That image is retrieved from Gravatar → https://gravatar.com. Gravatar is used universally across the web, if you don’t have an account, sign up for one, then upload your de…            
            
                in                     How to change Sendy logo image?
                Comment by Ben
                December 2016
            
        
    
    
                
            
                Hi,

If you need each and every subscriber to be sent a unique coupon code, then you'd need the 'coupon code' stored in each subscriber.

Thanks.

Best regards,

Ben
            
            
                in                     Send unique code to each subscriber
                Comment by Ben
                December 2016
            
        
    
    
                
            
                Hi,

You can create a ‘Custom field’ in your list and call it ‘CouponCode’.

Then you can save unique coupon codes to this custom field when you add subscribers to the list.

In your email content you can use the personalisat…            
            
                in                     Send unique code to each subscriber
                Comment by Ben
                December 2016
            
        
    
    
                
            
                Hi,

One of your browser extension is likely adding code into the editor when you were composing your email hence you're getting this error.

Disable all extensions in your browser as one of your browser extension is inserting …            
            
                in                     Request Entity Too Large
                Comment by Ben
                December 2016
            
        
    
    
                
            
                Hi,

Your CLI version of PHP that executes the cron job must be of a different version. Try changing your cron job to the curl version:

curl -L -s http://your_sendy_inst…            

            
                in                     Problem with cronjob and Greek characters
                Comment by Ben
                December 2016
            
        

    

    
                
            
                I found the issue. Your login email address is Barryg@********** and not barryg@**********. Note the 'case' …            
            
                in                     Keeps getting redirected back to login page
                Comment by Ben
                December 2016
            
        
    
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