Ben

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Hi,
(Quote)
You do not need to manually delete those emails or do anything. Sendy will skip these emails for future campaigns sent and CSV imports.

Thanks.

Best regards,
Ben

in Do I need to clean my lists after sending a campaign? Comment by Ben February 2017
Hi,
(Quote)
1. Create a new list
2. Create a custom field in the list and call it ‘URL’
3. Then prepare your CSV with 3 columns, ‘Name’, ‘Email’ and ‘URL’
4. Then import this CSV into the list
5. When you crea…
in How to use custom field tags in emails? Comment by Ben February 2017
Please see → https://sendy.co/troubleshooting#404-error

in Not found after installation Comment by Ben February 2017
Hi,
(Quote)
If you let Sendy send emails via Amazon SES using "SMTP credentials", your campaign will not use multi-threading to send the emails.

When you use Amazon’s 'access credentials’ or 'IAM credentials', your campaign wil…

in What's the difference between using Amazon's access credentials VS SMTP credentials Comment by Ben February 2017
Hi,

The List-unsubcribe header is added to every campaign sent.

Please update to the latest version and try again. Also try sending a campaign to a list with onl…

in Mail-tester.com says 'List-unsubscribe' not in header Comment by Ben January 2017
Hi,

I logged in to check and saw that you pasted the IAM credentials into the wrong fields. You've pasted the 'AWS Secret Access Key' into the 'AWS Access Key ID' field and vice versa.

I've re-created your IAM user and pasted them…

in InvalidClientTokenId error Comment by Ben January 2017
Hi,

Please send me the following details so I can take a look:
- Sendy installation URL, email and password
- AWS login credentials
Thanks.

Best regards,
Ben
in InvalidClientTokenId error Comment by Ben January 2017
Hi,

These users are probably technically savvy users who viewed the raw source of the email and retrieved Sendy’s unsubscribe link in the ‘List-Unsubscribe’ header. Then used the link to unsubscribe. I use this method sometimes to unsubsc…

in Sendy tracked some unsubscribed even though I didn't use unsubscribe tag Comment by Ben January 2017
Hi,

Do you have 'Grammarly' extension installed on your browser? If so, please disable it for Sendy, then re-create your autoresponder email again.

Thanks.

Best regards,
Ben

in 404 result when saving drip campaign Comment by Ben January 2017
Hi,

I suggest re-uploading Sendy to make sure all files are necessary files are uploaded:
1. Download a copy of Sendy from http://sendy.co/get-updated with your license…
in 404 result when saving drip campaign Comment by Ben January 2017
Hi,

I just tested and was able to add email addresses with a + sign in it though:

Screenshot:

I used t…

in Email addresses with plus signs aren't accepted with the standard subscribe form Comment by Ben January 2017
Hi,

As you are using JustHost for hosting, here is Justhost's instructions on how to add a cron job ? https://my.justhost.com/cgi/help/411

Screenshot:

in How to setup a cron job? Comment by Ben January 2017
Hi,
(Quote)
You can verify the email's 'Domain' in your Amazon SES console. Then you don't need to verify any email addresses you want to use as 'From email' if you already verified its domain.

Thanks.

Best regards,

in Sending on behalf of clients with their own domains Comment by Ben January 2017
Hi,
(Quote)
Sendy already supports 2 factor authentication.

Screenshot from Sendy's main settings:

Screenshot from Sendy's main settings:
in Two factor authentication Comment by Ben January 2017
Hi,

Use the 'Search all lists' in the 'View all lists' page.

Example screenshot:

Then search for the email address you mentioned you can't add. See if it was 'Unsubscribed', 'B…

in Unable to add some email addresses in our list Comment by Ben January 2017
Hi,

Installing Sendy on the main domain or sub-domain is entirely up to you. There are no difference and no effect on 'safety'.

Thanks.

Best regards,
Ben

in Sendy on main domain or sub domain Comment by Ben January 2017
Hi,

Sendy or Amazon SES does not and cannot be used to test for invalid emails that cause 'hard bounces'. Yes Amazon SES notifies Sendy whenever an email address 'hard bounced' when you send a campaign, but if Sendy uses this feature to "…

in Using Amazon SES to test for bounces Comment by Ben January 2017
Hi,
(Quote)
As per your compatibility checklist, your server does not have gettext extension installed on your server. Please install
in Interface not loaded fully due to 'Call to a member function seekto() on null' error Comment by Ben January 2017


    
                
            
                Hi,


(Quote)


Thank you! I'm really glad to hear, this makes my day. 

Best regards,

Ben
            
            
                in                     Change confirmation text, opt-in and subscription text
                Comment by Ben
                January 2017
            
        
    
    
                
            
                Hi,

If you meant that you want to change the text for "You're subscribed!", "You're confirmed", etc, you can't change these texts. You'd have to set your custom redirect URLs for these confirmations. For example set a URL for 'Subscribe s…            
            
                in                     Change confirmation text, opt-in and subscription text
                Comment by Ben
                January 2017
            
        
    
    
                
            
                Hi,

This is the error causing your issue:

PHP Fatal error: Uncaught Error: Call to undefined function simplexml_load_string() in /var/www/html/includes/helpers/ses.php<…            

            
                in                     Settings page almost blank, can't add brand or see footer
                Comment by Ben
                January 2017
            
        

    

    
                
            
                Hi,

Can you please check your server's ‘error_log' to find any possible errors related to this.

Thanks.

Best regards,

Ben
            
            
                in                     Settings page almost blank, can't add brand or see footer
                Comment by Ben
                January 2017
            
        
    
    
                
            
                Hi,

If you want to hide the URLs behind text links, use href HTML tags in your email's HTML. Eg:

&l…            

            
                in                     Webversion and Unsubscribe links showing as URLs instead of links
                Comment by Ben
                January 2017
            
        

    

    
                
            
                Hi,

The reason why you don't see the scheduling options is because you are logged in as a 'Brand user'. You must login as the 'Main account user' of Sendy.

The 'Main account' user's email and password is what you set when you firs…            
            
                in                     How do I schedule when my newsletter is to be sent?
                Comment by Ben
                January 2017
            
        
    
    
                
            
                Hi,


(Quote)


It refers to a 'custom success page' a user might have specified.

Thanks.

Best regards,

Ben
            
            
                in                     Pass 'Email' and 'listID' data into the 'Subscribe success page'
                Comment by Ben
                January 2017
            
        
    
    
                
            
                Hi,


(Quote)


Any online forms can be filled in and submitted by anyone including robots. If you build your own subscription form using Sendy’s API (https://sendy.co/api) you can also al…            
            
                in                     Someone is subscribing people to my newsletter without my (or their) approval
                Comment by Ben
                January 2017
            
        
    
    
                
            
                Hi,

Based on your compatibility checklist, gettext is not installed. Please install gettext extensio…            
            
                in                     Blank page with only top bar loaded
                Comment by Ben
                January 2017
            
        
    
    
                
            
                Hi,


(Quote)


Amazon SES servers are currently available in 3 regions of the world:

US East (N. Virginia)
US West (Oregon)
EU (Ireland)
Choose a region as near to the physical location of your …            
            
                in                     Amazon SES regions
                Comment by Ben
                January 2017
            
        
    
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