Ben

test

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Hi,

Are you able to login to Sendy? If so, then there's no reason he can't login to your Sendy installation though. Send me your login information and I'll try from here.

Thanks.

Best regards,
Ben

in Keeps getting redirected back to login page Comment by Ben December 2016
Hi,
(Quote)
Please see → https://sendy.co/troubleshooting#login-page-reloads-without-error-message

Thanks.

Best rega…

in Keeps getting redirected back to login page Comment by Ben December 2016
Hi,

Glad to hear you've found the issue causing the blank page.

Thanks.

Best regards,
Ben

in Blank page issue on Amazon Lightsail Comment by Ben December 2016
Hi Paul,

Can you please check your APP_PATH in the /includes/config.php script and make sure it's set as 'http://…

in Cannot login to Sendy Comment by Ben December 2016
Hi,
(Quote)
Please see → https://sendy.co/troubleshooting#login-page-reloads-without-error-message

Thanks.

Best rega…

in Cannot login to Sendy Comment by Ben December 2016
Hi,

Please update to the latest version of Sendy and try again.

Thanks.

Best regards,
Ben

in Cannot login to Sendy Comment by Ben December 2016
Hi,

Try doing a test by importing a CSV with just 1 record. See if it gets imported. If it does, then something may be wrong with the CSV of 1000.

Best regards,
Ben

in Can't get CSV of contacts to import Comment by Ben November 2016
Hi,
(Quote)
The only way to let the new send rate take effect is to reboot your server. Once your server is reboot, Sendy will automatically resume sending where it left off if you previously setup a cron job for scheduled.php. If you …

in Is it possible to increase sending limit while a campaign is sending? Comment by Ben November 2016
Hi,

I understand what you mean now. You can create 2 buttons or text links in your newsletter to ask your subscribers to click either of which so they will receive "More" or "Less" newsletters.

In your campaign report, you will se…

in Splitting large lists & drip campaigns question Comment by Ben November 2016
Hi,

Thanks for using Sendy.
(Quote)
To create Drip campaign Autoresponders:
1. Go to 'View all lists' on the left sidebar
2. Select your desired list
3. Click 'Autoresponder' at the top right to setup Auto…
in Splitting large lists & drip campaigns question Comment by Ben November 2016
Hello,
(Quote)
No, the Autoresponder will not restart.

Hope this helps!

Best regards,
Ben

in Does my autoresponder restart if an existing email address gets added to the same list again? Comment by Ben November 2016
Hi,
(Quote)
You can add <title> tag in your email’s HTML.

Thanks.

Best regards,
Ben

in How to add <title> tag to web version? Comment by Ben November 2016
Thanks for sharing.

in Automating weekly or monthly database backups Comment by Ben November 2016
Hi,
(Quote)
The answer is yes.

Thanks.

Best regards,
Ben

in Will SendOwl trigger an autoresponder on the list? Comment by Ben November 2016
Hi,
(Quote)
It cannot be blank. That is the issue.

For example if your Sendy URL is http://sendy.solester.com, then your APP_PATH in in Getting Amazon SNS API Error Comment by Ben October 2016


    
                
            
                Hi,


(Quote)


It's very likely that your APP_PATH in /includes/config.php script is not set correctly.

May I know what is the URL of your Sendy…            
            
                in                     Getting Amazon SNS API Error
                Comment by Ben
                October 2016
            
        
    
    
                
            
                Hi,

Gmail does provide 'Reply To Email' as a token which you can insert into the 'Email' field for Sendy:

Screenshot:


Thanks.

Best regards,

Ben
            
            
                in                     Gmail to Sendy Zap -- ReplyTo?
                Comment by Ben
                October 2016
            
        
    
    
                
            
                You're welcome!
            
            
                in                     Page is blank with only 'Amazon SES Quota' at the top
                Comment by Ben
                October 2016
            
        
    
    
                
            
                Hi,


(Quote)


It means the native PHP function simplexml_load_string() is not found in your PHP setup. Here's the solution → 
                in                     Page is blank with only 'Amazon SES Quota' at the top
                Comment by Ben
                October 2016
            
        
    
    
                
            
                Hi,


(Quote)


If you are getting SignatureDoesNotMatch does not match error, that means the IAM credentials are not copied and pasted fully into your Sendy settings.
            

                in                     SignatureDoesNotMatch error
                Comment by Ben
                October 2016
            
        
    
    
                
            
                I just checked your screenshot and saw that you entered the email tag in all uppercase. It should not be in all uppercase.

The correct email tag is:

[Email]

not

[EMAIL]

Screenshot:

                in                     Personalization tags in campaigns
                Comment by Ben
                October 2016
            
        
    
    
                
            
                To add on, Amazon SES accepts all attachment file types except those listed here → http://docs.aws.amazon.com/ses/latest/DeveloperGuide/mime-types.html<…            

            
                in                     .DOC .DOCX attachments support
                Comment by Ben
                October 2016
            
        
    
    
                
            
                Hi,


(Quote)


Edit your brand, you'll see the 'Allowed attachments file types' field where you can add more attachment file types:



How to edit a brand's settings? Click the 'pencil…            
            
                in                     .DOC .DOCX attachments support
                Comment by Ben
                October 2016
            
        
    
    
                
            
                Sendy version 2 and above now supports adding Google Analytics tags or any query strings when creating or editing a campaign so that it will be appended to all links in your email when you send out your campaign:

Screenshot:

            

                in                     Add campaign tagging for Google Analytics
                Comment by Ben
                October 2016
            
        
    
    
                
            
                Hi,

If you see the error OptInRequired, here’s what you should do to resolve this:

Visit …            

            
                in                     Error communicating with Amazon SNS API: OptInRequired
                Comment by Ben
                October 2016
            
        
    
    
                
            
                Hi,

Your $dbHost is very unlikely to be 'http://trackingclickscentral.com', please contact your hosting su…            
            
                in                     Cannot access login page (blank screen)
                Comment by Ben
                October 2016
            
        
    
    
                
            
                Hi,


(Quote)


The 'surname' and 'country' in the above line should be 'Surname' and 'Country' respectively as your custom field was created as:

Surname

            

                in                     Unable to retrieve custom field data from the HTML form
                Comment by Ben
                October 2016
            
        
    
    
                
            
                Hi,

That's weird though. I just tested connecting Zapier to another Sendy installation of mine and it works though:

Screenshot:


Did you copy your 'API key' an…            
            
                in                     Zapier stopped accessing my account
                Comment by Ben
                October 2016
            
        
    
    
                
            
                Hi,

Edit your 'Brand', make sure the 'From email' set in the brand is verified in your Amazon SES console. Also make sure you are out of Amazon SES sandbox mode (see step 5.9 of the Get Started Guide 
                in                     Sendy not sending subscription confirmation emails
                Comment by Ben
                October 2016
            
        
    
    
                
            
                Hi,

That is strange though. There are no issues with unsubscribe confirmation page and custom redirect page, or any other functions for that matter. Can you please update to the latest version and try again ? 
                in                     Unsubscribe confirmation page is blank
                Comment by Ben
                October 2016
            
        
    
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