Ben

Hi,

Try doing a full re-upgrade to the latest version of Sendy:

Download the full build of Sendy from http://sendy.co/get-updated (use the form right at the top to d…

in Buttons are blank Comment by Ben December 2015

Hi,

Try this:

If you're on a Mac, press 'Shift' and click the refresh button at the same time to force the font icons to load.
If you're on Windows, press 'Ctrl + F5' to force the font icons to load.

Tha…

in Buttons are blank Comment by Ben November 2015

Hi,

The issue is that one of your browser extension ‘Grammarly’ is inserting tons of code into the editor without you knowing when you created your campaign, see a portion of your HTML code below:

Screenshot:
in Message clipped due to unidentified CSS added in emails Comment by Ben December 2015

Hi,

(Quote)

Only new subscribers who signed up to the list via Sendy's subscribe form or the 'subscribe' API trigger Autoresponder emails to be sent.

Thanks.

Best regards,
Ben

in New autoresponder, what happens to current subscribers? Comment by Ben December 2015

I've checked the video. I suspect it's some kind of browser extension issue. Can you ask your client to try another browser, or disable browser extensions in her current browser, or use a browser that has no extensions installed.

in Auto logout when login Comment by Ben November 2015

Hi,

I logged in to https://www.isuperman.tw/supermail with the login details you've sent me, but I was never logged out automatically though. I clicked around the interface f…

in Auto logout when login Comment by Ben November 2015

Hi,

Please check with your host if they restrict sending of emails via third party SMTP. Some hosts restricts sending emails via third party SMTP.
Also make sure that if you set your SMTP port as '465', choose 'SSL'. If you …

in Not able to send emails via SMTP Comment by Ben November 2015

Hi,

Please see → https://sendy.co/troubleshooting#some-records-from-csv-not-imported

Best regards,
Ben

in Some emails from CSV weren't imported Comment by Ben November 2015

Hi,

Create a 'Thank you email' in your list settings and include the link to download the PDF. This works for both single or double opt in.

Best regards,
Ben

in How to set up PDF download after opt-in Comment by Ben November 2015

Hi,

(Quote)

Just make sure your CSV format matches the 'example CSV format' that appears on the 'Add subscribers' page:

Thanks.

Best regards,
Ben

in What is the best process for importing a CSV? Comment by Ben November 2015

Hi,

If bounces and complaints are registered in your Sendy lists, future emails will never be sent to them again.

Best regards,
Ben

in Do I need to remove 'bounces' from Sendy? Comment by Ben November 2015

Hi,

Create a 'Send annually' Autoresponder email using the date based custom field.

Go to 'View all lists' on the left sidebar
Select your desired list
Click 'Autoresponder' at the top right
Then se…

in How to send offers to subscribers whose birthday is today? Comment by Ben November 2015

Hi,

(Quote)

Yes you can just delete Sendy's folder and re-upload the files again. Your database will be untouched.

Thanks.

Best regards,
Ben

in Will reinstalling Sendy retain an existing database? Comment by Ben November 2015

Hi,

All these issues stem from one thing - your Sendy installation being unable to communicate with Amazon SES API.

You need to look at the red error message on the left sidebar where your quota shows all zeros and troubleshoot fr…

in Sending quota has turned zero Comment by Ben November 2015

Your understanding is absolutely correct.

in Are new autoresponders sent to existing subscribers? Comment by Ben October 2015

Hi,

Autoresponder email's will trigger emails to be sent relative to the subscriber's sign up date versus when the autoresponder should be sent after a user sign up.

Thanks.

Best regards,
Ben

in Are new autoresponders sent to existing subscribers? Comment by Ben October 2015

Hi,

Autoresponder emails only trigger when emails are added via Sendy's subscribe form or the 'subscribe' API (http://sendy.co/api), not emails imported via Sendy's user interface. So your…

in Are new autoresponders sent to existing subscribers? Comment by Ben October 2015

Hi,

Glad that you like Sendy.

The 'activity for each subscriber' you're referring to displays data for 'campaigns' not 'a…

in Autoresponder tracking open stats Comment by Ben October 2015

Hi,

Yes you can do so in the campaign report.

Best regards,
Ben

in Export contacts who opened the email Comment by Ben October 2015

Hi,

Sendy converts all links in your email to trackable links so you can see 'click' activities in your report. There's no way to turn that off just for certain links, sorry about that.

However you can 'completely' turn off link t…

in YouTube links does not generate thumbnail Comment by Ben October 2015

Hi,

(Quote)

Different cron jobs have different settings.

scheduled.php cron job has to be set to run every 5 mins (not more and not less)
autoresponders.php cron job has to be set to run every 1 min (not more and …

in Setting cron jobs? Comment by Ben October 2015

Hi,

You can set a custom 'subscribe success page' after subscribe so when a user subscribes, they are redirected to this custom URL you've set where you can show any information you want rather than the default 'You're subscribed' page.

in How to redirect user to custom page after subscribe Comment by Ben October 2015

Hi,

This is correct. 'Email Feedback Forwarding' should be disabled. It's intentionally disabled by Sendy because bounces/complaints handling are all handled inside of Sendy.

Thanks.

Best regards,
Ben

in Sending mails to bounced Comment by Ben October 2015

Hi,

Emails marked as 'Bounced' in the lists will be skipped the next time you send a campaign.

Hope this helps.

Best regards,
Ben

in Sending mails to bounced Comment by Ben October 2015

Hi,

You can use one of the following tools to scrub your list clean of 'bounced' emails:

http://www.email-checker.com
in Scrubbing / cleaning list of emails Comment by Ben October 2015

Hi,

I checked your phpinfo and saw that your upload_max_filesize was set to 2M on your server. You n…

in Attachment issue Comment by Ben October 2015

Hi,

When you create or edit a 'Brand', you'll be able to set an email/password combination so you can send it to your clients for them to login to their own account. Please see screenshot below:

in How to setup client username / password Comment by Ben October 2015

Hi,

Ensure that you have requested Amazon to raise your 'SES Sending Limits' to get out of 'Sandbox mode' ? http://aws.amazon.com/ses/extendedaccessrequest<…

in Thank you email not sent Comment by Ben October 2015

Hi,

Sendy tries to check if a new version is available from time to time, it looks like it can't connect to Sendy's server via curl to check for new versions. Please check with your host is outgoing connections are blocked.

Thanks…

in New version: blocked available Comment by Ben October 2015

Hi,

Please double ensure that your cron job for autoresponders.php is set to run every 1 minute (not anything more)
Please note that Autoresponder emails o…

in Autoresponder not sending Comment by Ben October 2015

Ben

About

Comments